ServiceNow: A Complete Guide - Mastering Risk Management through Comprehensive Service Management ServiceNow: A Complete Guide - Mastering Risk Management through Comprehensive Service Management
This comprehensive course is designed to equip you with the knowledge and skills needed to master risk management through comprehensive service management using ServiceNow. Upon completion of this course, you will receive a certificate issued by The Art of Service.
Course Overview This course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and features real-world applications. Our expert instructors will guide you through high-quality content, and you will have the opportunity to work on hands-on projects and receive actionable insights.
Course Features - Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical information
- Real-world applications and case studies
- High-quality content and expert instructors
- Certificate issued by The Art of Service upon completion
- Flexible learning options and user-friendly interface
- Mobile-accessible and community-driven
- Lifetime access to course materials
- Gamification and progress tracking features
Course Outline
Chapter 1: Introduction to ServiceNow and Risk Management
- Topic 1.1: Overview of ServiceNow and its Features
- Introduction to ServiceNow and its importance in IT service management
- Key features and benefits of using ServiceNow
- Topic 1.2: Understanding Risk Management and its Importance
- Definition and explanation of risk management
- Importance of risk management in IT service management
- Topic 1.3: ServiceNow and Risk Management Integration
- How ServiceNow supports risk management
- Key features and benefits of integrating risk management with ServiceNow
Chapter 2: ServiceNow Configuration and Setup
- Topic 2.1: Setting up ServiceNow Instance
- Creating a new ServiceNow instance
- Configuring basic settings and features
- Topic 2.2: Configuring ServiceNow for Risk Management
- Configuring risk management features and settings
- Integrating risk management with other ServiceNow modules
- Topic 2.3: Customizing ServiceNow for Your Organization
- Customizing ServiceNow to meet your organization's needs
- Creating custom fields, forms, and views
Chapter 3: Risk Management Processes and Frameworks
- Topic 3.1: Overview of Risk Management Processes
- Introduction to risk management processes and frameworks
- Key risk management processes and activities
- Topic 3.2: NIST Cybersecurity Framework and COBIT
- Overview of NIST Cybersecurity Framework and COBIT
- How to apply these frameworks in your organization
- Topic 3.3: ISO 27001 and ISO 31000
- Overview of ISO 27001 and ISO 31000
- How to apply these standards in your organization
Chapter 4: Risk Assessment and Analysis
- Topic 4.1: Risk Assessment Process
- Introduction to risk assessment process
- Key steps and activities in risk assessment
- Topic 4.2: Risk Analysis Techniques
- Introduction to risk analysis techniques
- Key risk analysis techniques and tools
- Topic 4.3: Prioritizing and Treating Risks
- Prioritizing risks based on likelihood and impact
- Treating risks through mitigation, transfer, or acceptance
Chapter 5: Risk Monitoring and Review
- Topic 5.1: Risk Monitoring Process
- Introduction to risk monitoring process
- Key steps and activities in risk monitoring
- Topic 5.2: Risk Review and Update
- Reviewing and updating risk assessments and treatment plans
- Key considerations and best practices
- Topic 5.3: Continuous Improvement and Maturity
- Continuously improving risk management processes and practices
- Measuring risk management maturity and effectiveness
Chapter 6: ServiceNow Reporting and Dashboards
- Topic 6.1: Creating Reports and Dashboards in ServiceNow
- Creating reports and dashboards in ServiceNow
- Key features and best practices
- Topic 6.2: Customizing Reports and Dashboards
- Customizing reports and dashboards to meet your needs
- Using filters, conditions, and other advanced features
- Topic 6.3: Using Reports and Dashboards for Risk Management
- Using reports and dashboards to support risk management
- Key considerations and best practices
Chapter 7: ServiceNow Automation and Integration
- Topic 7.1: Automating Tasks and Processes in ServiceNow
- Automating tasks and processes in ServiceNow
- Key features and best practices
- Topic 7.2: Integrating ServiceNow with Other Tools and Systems
- Integrating ServiceNow with other tools and systems
- Key considerations and best practices
- Topic 7.3: Using Automation and Integration for Risk Management
- Using automation and integration to support risk management
- Key considerations and best practices
Chapter 8: Implementing and Maintaining a Risk Management Program
- Topic 8.1: Implementing a Risk Management Program
- Implementing a risk management program in your organization
- Key considerations and best practices
- Topic 8.2: Maintaining and Improving a Risk Management Program
- Maintaining and improving a risk management program
- Key considerations and best practices
- Topic 8.3: Using ServiceNow to Support a Risk Management Program
- Using ServiceNow to support a risk management program
- Key considerations and best practices
Chapter 9: Advanced Risk Management Topics
- Topic 9.1: Advanced Risk Assessment Techniques
- Advanced risk assessment techniques and tools
- Key considerations and best practices
- Topic 9.2: Supply Chain Risk Management,
