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ServiceNow Implementation Checklist and Best Practices Mastery

ServiceNow Implementation Checklist and Best Practices Mastery

$199.00
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Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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ServiceNow Implementation Checklist and Best Practices Mastery Course Curriculum

Welcome to the ServiceNow Implementation Checklist and Best Practices Mastery course, where you'll gain comprehensive knowledge and skills to successfully implement and manage ServiceNow solutions. This extensive course curriculum is designed to provide you with a deep understanding of ServiceNow best practices, implementation checklists, and real-world applications.



Course Overview

This comprehensive course is divided into 12 modules, covering 80+ topics, and is designed to be interactive, engaging, and practical. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Outline

Module 1: ServiceNow Fundamentals

  • Introduction to ServiceNow
  • ServiceNow Architecture
  • ServiceNow Modules and Applications
  • ServiceNow User Interface and Navigation
  • Configuring ServiceNow

Module 2: Implementation Planning and Preparation

  • Defining Implementation Scope and Objectives
  • Establishing Implementation Team and Roles
  • Creating Implementation Project Plan
  • Identifying and Assessing Implementation Risks
  • Developing Implementation Communication Plan

Module 3: ServiceNow Configuration and Customization

  • Configuring ServiceNow Modules
  • Creating Custom Applications and Modules
  • Configuring Workflows and Business Rules
  • Creating and Managing Forms and Views
  • Configuring Security and Access Controls

Module 4: Data Migration and Integration

  • Data Migration Planning and Preparation
  • Data Migration Techniques and Tools
  • Integrating ServiceNow with Other Systems
  • Configuring Web Services and APIs
  • Data Transformation and Mapping

Module 5: Incident and Problem Management

  • Configuring Incident Management
  • Creating Incident Workflows and Business Rules
  • Configuring Problem Management
  • Creating Problem Workflows and Business Rules
  • Integrating Incident and Problem Management with Other Processes

Module 6: Change and Release Management

  • Configuring Change Management
  • Creating Change Workflows and Business Rules
  • Configuring Release Management
  • Creating Release Workflows and Business Rules
  • Integrating Change and Release Management with Other Processes

Module 7: Service Request and Catalog Management

  • Configuring Service Request Management
  • Creating Service Request Workflows and Business Rules
  • Configuring Service Catalog
  • Creating Service Catalog Items and Categories
  • Integrating Service Request and Catalog Management with Other Processes

Module 8: Reporting and Analytics

  • Creating Reports and Dashboards
  • Configuring Report Schedules and Notifications
  • Using ServiceNow Analytics and Performance Metrics
  • Creating Custom Reports and Dashboards
  • Integrating Reporting and Analytics with Other Processes

Module 9: Security and Compliance

  • Configuring Security and Access Controls
  • Creating Security Roles and Permissions
  • Configuring Compliance and Governance
  • Creating Compliance and Governance Reports
  • Integrating Security and Compliance with Other Processes

Module 10: Best Practices and Optimization

  • ServiceNow Best Practices and Guidelines
  • Optimizing ServiceNow Performance and Configuration
  • Identifying and Addressing Common Issues and Challenges
  • Continuously Improving ServiceNow Implementation
  • Staying Up-to-Date with ServiceNow Releases and Updates

Module 11: Real-World Applications and Case Studies

  • Real-World ServiceNow Implementation Examples
  • Case Studies and Success Stories
  • Lessons Learned and Best Practices from Real-World Implementations
  • Applying ServiceNow to Real-World Scenarios
  • Group Discussions and Q&A

Module 12: Final Project and Certification

  • Completing a Comprehensive Final Project
  • Receiving a Certificate of Completion issued by The Art of Service
  • Final Q&A and Course Wrap-Up


Course Benefits

Upon completing this course, participants will:

  • Gain comprehensive knowledge of ServiceNow implementation best practices
  • Develop skills to successfully implement and manage ServiceNow solutions
  • Understand how to configure and customize ServiceNow
  • Learn how to integrate ServiceNow with other systems and applications
  • Receive a Certificate of Completion issued by The Art of Service
This course is designed to be interactive, engaging, and practical, with a focus on real-world applications and case studies. With lifetime access to the course materials, participants can learn at their own pace and revisit the content as needed.

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