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ServiceNow Implementation Checklist and Best Practices Training

ServiceNow Implementation Checklist and Best Practices Training

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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ServiceNow Implementation Checklist and Best Practices Training



Course Format & Delivery Details

Course Overview

The ServiceNow Implementation Checklist and Best Practices Training is a comprehensive course designed to equip participants with the knowledge and skills required to successfully implement ServiceNow solutions. This course is perfect for IT professionals, project managers, and anyone involved in the implementation of ServiceNow.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is online, accessible from anywhere with an internet connection.
  • Live Virtual: Optional live virtual sessions are available for additional support and interaction.
  • On-Demand: The course is available on-demand, allowing you to access it 24/7.

Course Schedule

  • Fixed Dates or Times: No fixed dates or times; the course is available on-demand.
  • Completion Time: The typical completion time is 12 hours, but you can learn at your own pace.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is optimized for mobile devices, ensuring a seamless learning experience.
  • Instructor Support: You will have access to instructor support through email and discussion forums.
  • Downloadable Resources: The course includes downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1: Introduction to ServiceNow Implementation

  • Overview of ServiceNow
  • Benefits of Implementing ServiceNow
  • ServiceNow Implementation Best Practices
  • Understanding the ServiceNow Platform

Module 2: Planning and Preparation

  • Defining Project Scope and Objectives
  • Identifying Stakeholders and Their Roles
  • Creating a Project Plan and Timeline
  • Establishing a Budget and Resource Allocation
  • Conducting a Needs Assessment and Gap Analysis

Module 3: ServiceNow Configuration

  • Configuring ServiceNow Modules
  • Creating Custom Applications and Modules
  • Configuring Workflows and Business Rules
  • Implementing Security and Access Controls
  • Configuring Reporting and Analytics

Module 4: Incident Management

  • Overview of Incident Management
  • Configuring Incident Management
  • Creating Incident Templates and Workflows
  • Implementing Incident Management Best Practices
  • Integrating Incident Management with Other Modules

Module 5: Problem Management

  • Overview of Problem Management
  • Configuring Problem Management
  • Creating Problem Templates and Workflows
  • Implementing Problem Management Best Practices
  • Integrating Problem Management with Other Modules

Module 6: Change Management

  • Overview of Change Management
  • Configuring Change Management
  • Creating Change Templates and Workflows
  • Implementing Change Management Best Practices
  • Integrating Change Management with Other Modules

Module 7: Service Request Management

  • Overview of Service Request Management
  • Configuring Service Request Management
  • Creating Service Request Templates and Workflows
  • Implementing Service Request Management Best Practices
  • Integrating Service Request Management with Other Modules

Module 8: Asset Management

  • Overview of Asset Management
  • Configuring Asset Management
  • Creating Asset Templates and Workflows
  • Implementing Asset Management Best Practices
  • Integrating Asset Management with Other Modules

Module 9: ServiceNow Integration

  • Overview of ServiceNow Integration
  • Integrating ServiceNow with Other Systems
  • Using APIs and Web Services
  • Implementing Single Sign-On (SSO)
  • Integrating with Other IT Service Management Tools

Module 10: Reporting and Analytics

  • Overview of Reporting and Analytics
  • Creating Custom Reports and Dashboards
  • Using Reporting and Analytics to Inform Decision-Making
  • Implementing Reporting and Analytics Best Practices
  • Using Reporting and Analytics to Measure ServiceNow ROI

Module 11: Implementation Best Practices

  • Overview of Implementation Best Practices
  • Planning and Preparation Best Practices
  • Configuration and Testing Best Practices
  • Deployment and Adoption Best Practices
  • Ongoing Maintenance and Support Best Practices

Module 12: Final Project and Course Wrap-Up

  • Applying Course Knowledge to a Real-World Project
  • Receiving Feedback and Guidance from Instructors
  • Completing a Final Project and Receiving a Certificate of Completion
  • Course Wrap-Up and Next Steps
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in ServiceNow Implementation Checklist and Best Practices.

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