Description

A focused course, tailored for you

Building ServiceNow for IT/OT Convergence in European Manufacturing and Utilities (ITSM + ITOM + SecOps + GRC + Process Mining + EU NIS2 + IEC 62443 + Engagement)

Build ServiceNow for IT/OT convergence in European manufacturing and utilities in 10 weeks. ITSM + ITOM + SecOps + GRC + process mining + EU NIS2 + IEC 62443 + engagement.

European manufacturing and utility customers ask for ServiceNow that handles IT/OT convergence: ITSM + ITOM + SecOps + GRC + process mining + EU NIS2 + IEC 62443 + customer-specific compliance overlay. ServiceNow engineers who build the integrated capability take the senior European enterprise work. Here is the 10-week build.

$199 one-time

Tailored to your situation. Access within 24 hours. 30-day money-back.

Includes a hand-built implementation playbook delivered alongside course access, generated for your specific situation.

Why this course

European manufacturing and utility customers (Siemens, ABB, Schneider Electric, Bosch Rexroth, Festo, Honeywell Europe, Rockwell Automation Europe, Emerson Europe, Yokogawa Europe, Endress+Hauser, ifm electronic, Pepperl+Fuchs, Phoenix Contact, Beckhoff Automation, Lenze, Wago, Eaton Electric Europe, Mitsubishi Electric Europe, Omron Europe, Krones, KUKA, KION Group, Linde Group, Thyssenkrupp, voestalpine, ArcelorMittal Europe, Salzgitter, SSAB, Aperam, Outokumpu, the firm Steel Europe, BASF, Bayer, Evonik, Lanxess, Solvay, Borealis, INEOS, Covestro, Wacker Chemie, Linde Engineering, Air Liquide, Praxair Europe, Linde Gas, GEA Group, KUKA Systems, Daimler Truck, Volvo Group, Scania, MAN, Iveco, Renault Trucks, Iveco Bus, Eurostar, SNCF, Deutsche Bahn, ÖBB, SBB, Trenitalia, Renfe, NS Reizigers, NMBS-SNCB, ProRail, Network Rail, RATP, Alstom, Siemens Mobility, CAF, Talgo, Knorr-Bremse, Vossloh, Knorr-Bremse, Wabtec Europe, energy utilities (EDF, Engie, RWE, E.ON, Iberdrola, Enel, Naturgy, Vattenfall, Fortum, Statkraft, Equinor, Shell, TotalEnergies, BP, OMV, MOL, PGE, EnBW, EWE, Stadtwerke München, RheinEnergie, MVV Energie, EnPower, Energie Baden-Württemberg, NRW Energie), telcos (Deutsche Telekom, Vodafone Germany, Telefónica Deutschland, KPN, Proximus, Orange, BT, Telecom Italia, Telenor, TeliaSonera, Telia, TDC, Tele2, Telia Norge, A1 Telekom Austria, T-Mobile Polska, Plus Polska, Cyfrowy Polsat Polska), pharma (Bayer, Roche, Novartis, Sanofi, GSK, AstraZeneca, Boehringer Ingelheim, Merck KGaA, Lonza, Catalent Europe, Recipharm), automotive (Volkswagen Group, BMW Group, Mercedes-Benz, Stellantis, Renault, PSA, Daimler Trucks, Iveco, Scania, MAN, Volvo Cars, Volvo Group), aerospace (Airbus, Safran, Thales, Leonardo, Dassault Aviation, MTU Aero Engines, Rolls-Royce, Daimler Aerospace, Eurojet Turbo, BAE Systems, Hensoldt, Diehl Defence, Diehl Aerospace), defense (Rheinmetall, KMW, Nexter, Thales, Leonardo, Saab, BAE Systems, Hensoldt, Diehl Defence, Krauss-Maffei Wegmann)) ask for ServiceNow that handles IT/OT convergence in 2024-2026.

ITSM (Incident Management, Problem Management, Change Management, Service Catalogue, Knowledge Management, Service Request Management, Configuration Management), ITOM (Discovery, Service Mapping, Event Management, Operations Workspace, Cloud Insights, Cloud Provisioning, Health Monitoring), SecOps (Security Incident Response, Vulnerability Response, Threat Intelligence, Major Security Incident Management, Trusted Security Circles, Configuration Compliance), GRC (Policy and Compliance Management, Risk Management, Audit Management, Vendor Risk Management, Business Continuity Management, Operational Risk Management, Privacy Management), Process Mining (Process Optimisation, Process Discovery, Process Conformance), EU NIS2 application to manufacturing + utility critical infrastructure customers, EU CER framework for critical entities, IEC 62443 IACS cybersecurity application, customer-specific compliance overlay (sector regulators, customer-CISO requirements), AI integration (Now Assist for ITSM, Now Assist for ITOM, Now Assist for SecOps, AI Agents in the platform), and engagement economics for the European market all need to land at the engineering layer.

ServiceNow engineers who build the integrated capability take the senior European enterprise work. Engineers who stay on classic ITSM-only patterns watch the senior work shift to peers.

This course teaches the 10-week build of ServiceNow for IT/OT convergence in European manufacturing and utilities: ITSM framework, ITOM framework, SecOps framework, GRC framework, process mining framework, EU NIS2 framework, IEC 62443 framework, customer engagement framework, and the executive engagement model. Twelve modules with deliverables. Plus a hand-built implementation playbook for your specific customer mix.

What you walk away with

A documented ITSM framework.
An ITOM framework.
A SecOps framework.
A GRC framework.
A process mining framework.
An EU NIS2 framework.
An IEC 62443 framework.
A customer engagement framework.
An executive engagement model.
A 10-week build plan.

The 12 modules

Module 1. European manufacturing + utility IT/OT landscape 2026

Detailed walkthrough of the European manufacturing + utility IT/OT landscape in 2026: customer-typical environments at major European manufacturers + utilities + pharma + automotive + aerospace + defense customers, OT vendor landscape (Siemens, ABB, Schneider Electric, Rockwell, Emerson, Yokogawa, Endress+Hauser, ifm, Pepperl+Fuchs, Phoenix Contact, Beckhoff, Lenze, Wago, Eaton, Mitsubishi Electric, Omron), MES vendor landscape, regulatory landscape (EU NIS2, EU CER, IEC 62443, EU AI Act, EU GDPR, sector regulators), and the strategic-level decisions facing engineers.

Module 2. ITSM framework

Build the ITSM framework: Incident Management framework, Problem Management framework, Change Management framework, Service Catalogue framework, Knowledge Management framework, Service Request Management framework, Configuration Management framework, ITIL 4 alignment framework, and the integration with broader service management strategy.

Module 3. ITOM framework

Build the ITOM framework: Discovery framework, Service Mapping framework, Event Management framework, Operations Workspace framework, Cloud Insights framework, Cloud Provisioning framework, Health Monitoring framework, OT discovery framework, OT asset-management framework, and the integration with broader operations management.

Module 4. SecOps framework

Build the SecOps framework: Security Incident Response framework, Vulnerability Response framework, Threat Intelligence framework, Major Security Incident Management framework, Trusted Security Circles framework, Configuration Compliance framework, OT security incident response framework, OT vulnerability response framework, and the integration with broader cybersecurity strategy.

Module 5. GRC framework

Build the GRC framework: Policy and Compliance Management framework, Risk Management framework, Audit Management framework, Vendor Risk Management framework, Business Continuity Management framework, Operational Risk Management framework, Privacy Management framework, sector-specific GRC framework, and the integration with broader governance.

Module 6. Process mining framework

Build the process mining framework: Process Optimisation framework, Process Discovery framework, Process Conformance framework, OT-process-mining framework, manufacturing-process-mining framework, energy-process-mining framework, and the integration with broader process improvement.

Module 7. EU NIS2 framework

Build the EU NIS2 framework: NIS2 essential entity vs important entity assessment framework, NIS2 cybersecurity risk management framework (10 measures), NIS2 incident reporting framework (24-hour early warning, 72-hour notification, full report within 1 month), NIS2 supply-chain security framework, NIS2 management responsibilities framework, EU CER critical-entity framework, ServiceNow GRC + SecOps + IRM integration for NIS2 framework, and the integration with broader regulator engagement.

Module 8. IEC 62443 framework

Build the IEC 62443 framework: IEC 62443-2-1 IACS security programme requirements framework, IEC 62443-3-3 system security requirements framework, IEC 62443-4-1 secure product development lifecycle framework, IEC 62443-4-2 component security framework, security-level framework (SL 1-4), and the integration with broader OT security strategy.

Module 9. AI integration framework

Build the AI integration framework: Now Assist for ITSM framework, Now Assist for ITOM framework, Now Assist for SecOps framework, AI Agents in the platform framework, AI Control Tower framework, customer-data-isolation framework, audit-trail framework, EU AI Act application framework, and the integration with broader AI strategy.

Module 10. Customer engagement framework

Build the customer engagement framework: customer-CIO engagement framework, customer-CISO engagement framework, customer-CTO engagement framework, customer-COO engagement framework, customer-Chief-Manufacturing-Officer engagement framework, customer-Chief-Sustainability-Officer engagement framework, executive-business-review framework, and the integration with broader account management.

Module 11. Engagement economics

Build the engagement economics framework: assessment-engagement structure, design-engagement structure, implementation-engagement structure, post-go-live engagement structure, retainer engagement structure, AI-augmented productivity, and the practice-economics framework.

Module 12. Your 10-week build plan

Week-by-week plan with weekly deliverables. Weeks 1-2: European manufacturing + utility IT/OT landscape + ITSM framework. Weeks 3-4: ITOM framework + SecOps framework. Weeks 5-6: GRC framework + process mining framework. Weeks 7-8: EU NIS2 framework + IEC 62443 framework. Weeks 9-10: AI integration framework + customer engagement framework + engagement economics. Deliverable: ServiceNow for IT/OT convergence in European manufacturing and utilities.

How this addresses your situation

Specific modules that map to what you said you are dealing with.

Module 1 covers the landscape.

Module 2 produces ITSM.

Module 3 covers ITOM.

Module 4 covers SecOps.

Module 5 covers GRC.

Module 6 covers process mining.

Module 7 covers EU NIS2.

Module 8 covers IEC 62443.

Module 9 covers AI integration.

Module 10 covers customer engagement.

Module 11 covers engagement economics.

Module 12 covers the 10-week build plan.

What you get with this course

The 12-module course delivered as text plus downloadable templates.
Templates and worked examples for ITSM framework, ITOM framework, SecOps framework, GRC framework, process mining framework, EU NIS2 framework, IEC 62443 framework, AI integration framework, customer engagement framework, engagement economics.
A hand-built implementation playbook generated for your specific customer mix.
Three worked examples of ServiceNow for IT/OT convergence at peer European manufacturing and utility engagements.
Scripted talking points for the customer CIO and CISO engagement.

What you will have in hand by Day 1, Week 1, Month 1

Day 1: ITSM framework scaffold drafted.

Week 4: ITOM + SecOps designed.

Week 8: GRC + process mining + EU NIS2 + IEC 62443 operational.

Week 10: Capability in operation.

Before and after

Before

Your engagements ship ServiceNow that stalls at IT/OT integration. EU NIS2 + IEC 62443 + customer-specific compliance overlap strains the engagement. AI integration is reactive. Senior European enterprise work goes to peers shipping the integrated capability.

After

A ServiceNow for IT/OT convergence in European manufacturing and utilities capability is in operation. ITSM framework, ITOM framework, SecOps framework, GRC framework, process mining framework, EU NIS2 framework, IEC 62443 framework, AI integration framework, customer engagement framework, engagement economics are all designed.

What happens if you do not address this

Engineers without the integrated capability miss senior European enterprise work. EU NIS2 effective October 2024; EU CER effective; IEC 62443 the OT cybersecurity baseline; EU AI Act high-risk obligations August 2026.

Who it is for

For ServiceNow architects, principal engineers, solution architects, technical-account managers, customer engineers, and senior engineering managers at ServiceNow and ServiceNow partners serving European manufacturing and utility customers.

Who this is NOT for. Pure ServiceNow developers without architecture scope. Engineers at firms with no European customer business. Pure non-ServiceNow practitioners.

How it arrives

Text-based course via LMS, plus downloadable templates and worked examples and the hand-built implementation playbook.

Time investment. Roughly 18 hours of reading and 80 to 200 hours of engineering effort across the 10-week build.

Why $199 is the right number

External ServiceNow IT/OT consultants (specialist partners like Atos, the firm, the firm, the firm, the firm, the firm, the firm, the firm, the firm, the firm, the firm, the firm, the firm, Indra, Acl Datapac, Aptiv, in-house) charge $200K-$2M for IT/OT convergence programmes. $199 buys the focused playbook plus the implementation document for your specific customer mix.

FAQ

Will this replace hiring a ServiceNow IT/OT specialist?

Partially. It teaches the integrated capability. You may still want specialist input for complex OT discovery.

What if my customers are primarily energy utilities?

Modules 4 and 8 cover energy-utility-anchored patterns.

Does this cover ServiceNow Industrial Suite specifically?

Modules 3 and 8 cover Industrial Suite patterns.

What about manufacturing OEMs (not end-user manufacturers)?

Module 1 covers OEM patterns.

What is in the implementation playbook for me specifically?

ITSM framework tailored to your specific customer mix; EU NIS2 framework matched to your customer-sector focus; a 10-week build plan.

30-day money-back guarantee. If after a week of working through the materials this is not what you needed, reply to the receipt email and a full refund is processed. No questions, no forms.

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.