ServiceNow Orchestration Mastery: Automate for Exponential Growth

Unlock the power of ServiceNow Orchestration and transform your IT landscape. This comprehensive course will equip you with the knowledge and skills to automate complex workflows, streamline processes, and drive exponential growth for your organization. Get ready for an Interactive, Engaging, Comprehensive, Personalized, Up-to-date, Practical, Real-world applications, High-quality content, Expert instructors, Certification, Flexible learning, User-friendly, Mobile-accessible, Community-driven, Actionable insights, Hands-on projects, Bite-sized lessons, Lifetime access, Gamification, Progress tracking experience!

Upon completion of this course, you will receive a prestigious CERTIFICATE issued by The Art of Service, validating your expertise in ServiceNow Orchestration.

Course Curriculum

Module 1: Introduction to ServiceNow Orchestration

• Orchestration Overview: Understanding the concept, benefits, and use cases of Orchestration in ServiceNow.
• The Power of Automation: Exploring how Orchestration can drive efficiency, reduce errors, and accelerate business processes.
• Orchestration vs. Other ServiceNow Modules: Differentiating Orchestration from Workflow, Flow Designer, and other automation tools.
• Setting up your Orchestration Environment: Configuring your ServiceNow instance for Orchestration development and deployment.
• Introduction to MID Servers: Understanding the role of MID Servers in Orchestration and how to install and configure them.
• Security Considerations for Orchestration: Implementing best practices for secure Orchestration design and deployment.
• Orchestration Licensing and Entitlements: Navigating the licensing landscape for ServiceNow Orchestration.
• Navigating the Orchestration Interface: A guided tour of the ServiceNow Orchestration interface, including the Activity Designer and related modules.

Module 2: MID Server Deep Dive

• MID Server Architecture: Understanding the inner workings of MID Servers and their communication with the ServiceNow instance.
• MID Server Installation and Configuration: Step-by-step guide to installing, configuring, and managing MID Servers.
• MID Server Discovery: Using MID Servers to discover and monitor devices and applications in your network.
• Troubleshooting MID Server Issues: Identifying and resolving common MID Server problems, including connectivity and performance issues.
• MID Server Security Hardening: Implementing security best practices to protect your MID Servers from unauthorized access.
• MID Server Clustering and Load Balancing: Configuring MID Server clusters for high availability and scalability.
• Scripting with MID Servers: Leveraging MID Server scripting capabilities to extend Orchestration functionality.
• Remote PowerShell Integration with MID Servers: Executing PowerShell scripts on remote servers via MID Servers

Module 3: Orchestration Activities: The Building Blocks of Automation

• Understanding Orchestration Activities: Exploring the different types of Orchestration Activities and their functions.
• Working with Pre-built Activities: Leveraging out-of-the-box Activities to automate common tasks.
• Custom Activity Development: Creating your own Activities using JavaScript and other scripting languages.
• Activity Designer Deep Dive: Mastering the Activity Designer interface and its features.
• Activity Inputs and Outputs: Defining and managing Activity inputs and outputs for data exchange.
• Activity Error Handling: Implementing robust error handling mechanisms in your Activities.
• Activity Versioning and Management: Managing different versions of your Activities and rolling back to previous versions.
• Sharing Activities with the ServiceNow Community: Contributing your Activities to the ServiceNow community and leveraging Activities created by others.

Module 4: Workflow Design and Implementation

• Workflow Fundamentals: Understanding the basics of workflow design and best practices.
• Orchestration Workflow Activities: Utilizing Orchestration-specific activities within ServiceNow Workflows.
• Designing Orchestration Workflows: Creating complex workflows using the Workflow Editor and Orchestration Activities.
• Workflow Context and Variables: Managing workflow context and variables for data persistence and manipulation.
• Workflow Approvals and Notifications: Integrating approvals and notifications into your Orchestration workflows.
• Workflow Error Handling and Rollback: Implementing error handling and rollback mechanisms to ensure workflow stability.
• Workflow Testing and Debugging: Testing and debugging your workflows to identify and resolve issues.
• Workflow Performance Optimization: Optimizing your workflows for performance and scalability.

Module 5: Integration with External Systems

• Understanding Integration Concepts: Exploring different integration patterns and technologies.
• REST API Integration: Integrating with REST APIs using Orchestration Activities.
• SOAP API Integration: Integrating with SOAP APIs using Orchestration Activities.
• Database Integration: Integrating with databases using Orchestration Activities.
• SSH and PowerShell Integration: Integrating with servers and systems using SSH and PowerShell.
• Creating Custom Integrations: Building custom integrations using scripting and APIs.
• Data Transformation and Mapping: Transforming and mapping data between different systems.
• Integration Security Considerations: Implementing security best practices for integrations.

Module 6: Advanced Orchestration Techniques

• Dynamic Inputs and Outputs: Creating Activities with dynamic inputs and outputs that adapt to different scenarios.
• Asynchronous Activities: Implementing asynchronous Activities for long-running tasks.
• Event-driven Orchestration: Triggering Orchestration workflows based on events in ServiceNow or external systems.
• Using Script Includes in Orchestration: Leveraging Script Includes to share code and logic between Activities and workflows.
• Error Handling Best Practices: Implementing advanced error handling techniques to ensure workflow resilience.
• Workflow Concurrency and Parallel Processing: Optimizing workflow performance by using concurrency and parallel processing.
• Designing Reusable Orchestration Components: Creating reusable Activities and workflows to reduce redundancy and improve maintainability.
• Leveraging the ServiceNow IntegrationHub: Exploring and utilizing the ServiceNow IntegrationHub for pre-built integrations.

Module 7: Real-World Orchestration Use Cases

• Automated User Provisioning: Automating the process of creating and managing user accounts.
• Server Provisioning and Management: Automating the provisioning and management of servers in different environments.
• Cloud Management and Orchestration: Integrating with cloud platforms such as AWS, Azure, and GCP.
• Incident Remediation Automation: Automating the process of resolving common incidents.
• Security Orchestration, Automation, and Response (SOAR): Integrating with security tools to automate security incident response.
• Change Management Automation: Automating the change management process to reduce risk and improve efficiency.
• IT Operations Management (ITOM) Automation: Automating ITOM processes such as discovery, monitoring, and event management.
• DevOps Automation: Automating DevOps processes such as CI/CD and infrastructure as code.

Module 8: Best Practices and Governance

• Orchestration Design Principles: Following best practices for designing robust and maintainable Orchestration workflows.
• Naming Conventions and Documentation: Establishing clear naming conventions and documenting your Orchestration components.
• Testing and Quality Assurance: Implementing thorough testing and quality assurance processes for your Orchestration solutions.
• Performance Monitoring and Optimization: Monitoring the performance of your Orchestration workflows and identifying areas for improvement.
• Security Best Practices: Implementing security best practices to protect your Orchestration workflows and data.
• Governance and Compliance: Establishing governance and compliance policies for your Orchestration environment.
• Change Management for Orchestration: Implementing change management processes for deploying and managing Orchestration solutions.
• Scaling your Orchestration Implementation: Planning for the future and scaling your Orchestration implementation to meet growing demands.

Module 9: Scripting in Orchestration (JavaScript & PowerShell)

• JavaScript Fundamentals for Orchestration: Reviewing essential JavaScript concepts relevant to ServiceNow Orchestration.
• PowerShell Fundamentals for Orchestration: Grasping the basics of PowerShell for automating tasks on Windows servers.
• Using JavaScript in Activities: Writing JavaScript code within Orchestration Activities to perform complex operations.
• Executing PowerShell Scripts: Incorporating PowerShell scripts into Activities for Windows-specific automation.
• Data Transformation with Scripting: Using JavaScript and PowerShell to transform data between different formats and systems.
• Error Handling in Scripts: Implementing error handling mechanisms within your scripts to prevent workflow failures.
• Debugging Scripts: Utilizing debugging tools and techniques to identify and resolve issues in your scripts.
• Best Practices for Scripting: Following best practices for writing efficient, readable, and maintainable scripts.

Module 10: Orchestration with Flow Designer

• Introduction to Flow Designer: An overview of ServiceNow Flow Designer and its capabilities.
• Benefits of Using Flow Designer with Orchestration: Exploring the advantages of combining Flow Designer and Orchestration for automation.
• Creating Flows that Trigger Orchestration Activities: Designing flows that seamlessly integrate with Orchestration Activities.
• Passing Data between Flows and Activities: Effectively transferring data between Flow Designer and Orchestration.
• Using Actions and Subflows: Leveraging Actions and Subflows within Flow Designer to build modular and reusable automation.
• Real-World Examples of Flow Designer and Orchestration Integration: Showcasing practical use cases where Flow Designer enhances Orchestration.
• Troubleshooting Flow Designer Integration: Addressing common issues that may arise when integrating Flow Designer and Orchestration.
• Advanced Flow Designer Techniques: Exploring advanced features of Flow Designer for more complex automation scenarios.

Module 11: Orchestration and Event Management Integration

• Understanding Event Management: An introduction to ServiceNow Event Management and its purpose.
• Integrating Orchestration with Event Management: Connecting Orchestration to automatically respond to events.
• Creating Event Rules to Trigger Orchestration Workflows: Configuring event rules that launch Orchestration workflows based on specific events.
• Automated Remediation of Events: Using Orchestration to automatically resolve or mitigate issues detected by Event Management.
• Examples of Event-Driven Orchestration: Demonstrating practical use cases for event-driven automation in IT operations.
• Configuring CI Relationships: Setting up accurate CI relationships for effective event correlation and remediation.
• Analyzing Event Trends with Orchestration: Leveraging Orchestration to gather data and analyze trends in Event Management.
• Best Practices for Event Management Integration: Guidelines for successful integration and automation between Orchestration and Event Management.

Module 12: Security Orchestration, Automation, and Response (SOAR)

• Introduction to SOAR: Understanding the concepts and benefits of Security Orchestration, Automation, and Response.
• SOAR Use Cases in ServiceNow: Exploring how SOAR can be implemented within the ServiceNow platform.
• Integrating Security Tools with Orchestration: Connecting security tools such as SIEMs, firewalls, and threat intelligence platforms to Orchestration.
• Automated Security Incident Response: Using Orchestration to automate the process of responding to security incidents.
• Threat Intelligence Integration: Incorporating threat intelligence data into Orchestration workflows to enhance security posture.
• Vulnerability Management Automation: Automating the process of identifying, prioritizing, and remediating vulnerabilities.
• Building Custom Security Workflows: Creating custom workflows to address specific security challenges and requirements.
• Compliance Automation with SOAR: Automating compliance tasks such as data privacy and security audits.

Module 13: Orchestration for Cloud Management

• Cloud Management Overview: Exploring the challenges and opportunities of managing cloud environments.
• Integrating with Cloud Providers: Connecting to cloud platforms such as AWS, Azure, and GCP using Orchestration.
• Automated Cloud Provisioning: Using Orchestration to automate the provisioning of cloud resources such as virtual machines and storage.
• Cloud Cost Optimization: Leveraging Orchestration to optimize cloud spending by automating resource scaling and management.
• Cloud Security Automation: Automating security tasks such as vulnerability scanning and compliance monitoring in the cloud.
• Multi-Cloud Management: Orchestrating workflows across multiple cloud environments.
• Disaster Recovery Automation in the Cloud: Automating disaster recovery processes to ensure business continuity in the event of an outage.
• Serverless Computing and Orchestration: Combining serverless computing with Orchestration for scalable and cost-effective automation.

Module 14: Change Management Automation with Orchestration

• Change Management Fundamentals: Reviewing the core principles of change management in IT.
• Integrating Orchestration with Change Management: Connecting Orchestration workflows to the Change Management process in ServiceNow.
• Automated Change Request Creation: Automatically creating change requests based on specific events or triggers.
• Change Approval Automation: Streamlining the change approval process with automated approvals and notifications.
• Automated Change Implementation: Using Orchestration to automate the implementation of changes, such as software deployments and infrastructure updates.
• Post-Change Validation: Automating the process of verifying that changes were successfully implemented and are functioning as expected.
• Risk Assessment Automation: Leveraging Orchestration to automate the assessment of risks associated with changes.
• Change Reporting and Analytics: Generating reports and analytics on change management performance using Orchestration data.

Module 15: Advanced Data Handling Techniques

• Working with Complex Data Structures: Handling arrays, objects, and nested data structures in Orchestration.
• JSON and XML Parsing: Parsing and manipulating JSON and XML data using scripting.
• Data Transformation with Groovy: Using Groovy scripting for advanced data transformation and manipulation.
• Data Validation and Cleansing: Implementing data validation and cleansing techniques to ensure data quality.
• External Data Lookups: Integrating with external data sources to enrich Orchestration workflows.
• Using Regular Expressions: Leveraging regular expressions for pattern matching and data extraction.
• Data Encryption and Decryption: Implementing data encryption and decryption techniques to protect sensitive data.
• Working with Date and Time Data: Handling date and time data in different formats and time zones.

Module 16: Orchestration and Service Catalog Integration

• Service Catalog Overview: Understanding the purpose and functionality of the ServiceNow Service Catalog.
• Integrating Orchestration with the Service Catalog: Connecting Orchestration workflows to Service Catalog items.
• Creating Service Catalog Items that Trigger Orchestration: Designing Service Catalog items that launch Orchestration workflows when ordered.
• Passing Data from the Service Catalog to Orchestration: Transferring data from the Service Catalog request to the Orchestration workflow.
• Automated Fulfillment of Service Requests: Using Orchestration to automate the fulfillment of service requests submitted through the Service Catalog.
• Managing Service Catalog Tasks with Orchestration: Integrating Orchestration with Service Catalog tasks to streamline service delivery.
• Real-World Examples of Service Catalog Integration: Demonstrating practical use cases for integrating Orchestration with the Service Catalog.
• Best Practices for Service Catalog Integration: Guidelines for successful integration between Orchestration and the Service Catalog.

Module 17: Using Business Rules to Trigger Orchestration

• Introduction to Business Rules: Understanding the purpose and types of Business Rules in ServiceNow.
• Triggering Orchestration Workflows with Business Rules: Configuring Business Rules to launch Orchestration workflows based on specific events.
• Best Practices for Using Business Rules with Orchestration: Guidelines for minimizing performance impact and ensuring reliability.
• Passing Data from Business Rules to Orchestration: Transferring data from the Business Rule to the Orchestration workflow.
• Troubleshooting Business Rule Integration: Addressing common issues that may arise when integrating Business Rules and Orchestration.
• Real-World Examples: Showcasing scenarios where Business Rules trigger Orchestration for automated tasks.
• Asynchronous Business Rules and Orchestration: Implementing asynchronous Business Rules to avoid blocking user interface interactions.
• Understanding GlideSystem API: A deep dive into GlideSystem API calls for improved integration.

Module 18: API Management for Orchestration

• Introduction to API Management: An overview of API management concepts and their importance.
• ServiceNow's API Management Capabilities: Exploring ServiceNow's built-in API management features.
• Securing Orchestration APIs: Implementing security measures to protect Orchestration APIs from unauthorized access.
• Rate Limiting and Throttling: Configuring rate limits and throttling to prevent API abuse and ensure performance.
• API Versioning: Managing different versions of APIs to maintain backward compatibility.
• Monitoring API Usage: Tracking API usage metrics to identify performance bottlenecks and potential issues.
• Documenting APIs: Creating clear and concise API documentation for developers.
• Using an API Gateway: Configuring and using an API gateway to manage and secure Orchestration APIs.

Module 19: Continuous Integration and Continuous Delivery (CI/CD) for Orchestration

• CI/CD Fundamentals: A review of CI/CD principles and their benefits.
• Integrating Orchestration with CI/CD Pipelines: Automating the deployment of Orchestration workflows using CI/CD pipelines.
• Version Control for Orchestration Components: Using Git or other version control systems to manage Orchestration code.
• Automated Testing for Orchestration: Implementing automated testing strategies to ensure the quality of Orchestration workflows.
• Deployment Automation: Automating the process of deploying Orchestration workflows to different environments.
• Rollback Strategies: Implementing rollback mechanisms to revert to previous versions in case of deployment failures.
• Using Update Sets in CI/CD: Incorporating Update Sets into the CI/CD process for seamless deployments.
• DevOps Best Practices for Orchestration: Applying DevOps principles to Orchestration development and deployment.

Module 20: Performance Tuning and Optimization

• Identifying Performance Bottlenecks: Using ServiceNow performance tools to identify performance bottlenecks in Orchestration workflows.
• Optimizing Activity Performance: Optimizing the performance of individual Orchestration Activities.
• Workflow Optimization Techniques: Applying workflow optimization techniques to improve overall workflow performance.
• Caching Strategies: Implementing caching strategies to reduce database load and improve response times.
• Database Optimization: Optimizing database queries and indexes to improve data retrieval performance.
• MID Server Performance Tuning: Tuning MID Server settings for optimal performance.
• Monitoring Performance Metrics: Monitoring key performance metrics to identify and address performance issues proactively.
• Best Practices for Performance Tuning: Guidelines for achieving optimal performance in Orchestration workflows.