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Setting Up a Shared Services Center; The Ultimate Step-by-Step Guide

Setting Up a Shared Services Center; The Ultimate Step-by-Step Guide

$199.00
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Setting Up a Shared Services Center: The Ultimate Step-by-Step Guide



Course Overview

This comprehensive course provides a step-by-step guide to setting up a shared services center, covering everything from planning and design to implementation and optimization. Participants will gain the knowledge and skills needed to successfully establish and manage a shared services center, and will receive a certificate upon completion issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to Shared Services Centers

  • Defining shared services centers and their benefits
  • Understanding the evolution of shared services centers
  • Identifying the key components of a shared services center
  • Exploring the role of technology in shared services centers

Module 2: Planning and Designing a Shared Services Center

  • Conducting a feasibility study and business case analysis
  • Defining the scope and objectives of the shared services center
  • Designing the organizational structure and governance model
  • Developing a comprehensive project plan and timeline

Module 3: Implementing a Shared Services Center

  • Establishing a project team and assigning roles and responsibilities
  • Developing a detailed implementation plan and timeline
  • Setting up the shared services center infrastructure and technology
  • Recruiting and training staff for the shared services center

Module 4: Service Delivery and Management

  • Defining service level agreements and key performance indicators
  • Developing a service catalog and pricing strategy
  • Implementing a service desk and incident management process
  • Managing service requests and fulfillment

Module 5: Process Optimization and Improvement

  • Identifying areas for process improvement and optimization
  • Developing a process improvement plan and timeline
  • Implementing process changes and monitoring results
  • Continuously evaluating and refining processes

Module 6: Financial Management and Control

  • Developing a financial plan and budget for the shared services center
  • Establishing financial controls and governance
  • Managing financial transactions and reporting
  • Conducting financial analysis and planning

Module 7: Human Resources and Talent Management

  • Developing a human resources plan and strategy
  • Recruiting and selecting staff for the shared services center
  • Training and developing staff for the shared services center
  • Managing employee performance and engagement

Module 8: Technology and Infrastructure

  • Developing a technology plan and strategy
  • Selecting and implementing technology solutions
  • Managing technology infrastructure and support
  • Ensuring data security and compliance

Module 9: Risk Management and Compliance

  • Identifying and assessing risks in the shared services center
  • Developing a risk management plan and strategy
  • Implementing controls and mitigating risks
  • Ensuring compliance with laws and regulations

Module 10: Continuous Improvement and Innovation

  • Encouraging a culture of continuous improvement and innovation
  • Identifying areas for improvement and innovation
  • Developing and implementing new ideas and solutions
  • Monitoring and evaluating results

Module 11: Change Management and Communication

  • Developing a change management plan and strategy
  • Communicating changes to stakeholders and employees
  • Managing resistance to change and addressing concerns
  • Ensuring a smooth transition to new processes and systems

Module 12: Metrics and Benchmarking

  • Developing a metrics and benchmarking plan and strategy
  • Selecting and tracking key performance indicators
  • Comparing performance to industry benchmarks
  • Using data to drive decision-making and improvement


Certificate of Completion

Upon completing all the modules and passing the final assessment, participants will receive a Certificate of Completion issued by The Art of Service. This certificate demonstrates the participant's knowledge and skills in setting up and managing a shared services center.

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