Shared Service Center Implementation and Self-Assessment Mastery Course Curriculum
Course Overview This comprehensive course is designed to equip participants with the knowledge, skills, and best practices required to implement and manage a Shared Service Center (SSC) effectively. Upon completion, participants will receive a certificate issued by The Art of Service.
Course Objectives - Understand the concept and benefits of a Shared Service Center
- Learn how to design and implement an SSC
- Develop skills in managing and operating an SSC
- Understand the importance of self-assessment and continuous improvement in SSCs
- Gain knowledge on how to apply best practices and benchmarks in SSCs
Course Outline Module 1: Introduction to Shared Service Centers
- Definition and concept of SSCs
- Benefits and drivers of SSC implementation
- Types of SSCs (e.g., finance, HR, IT)
- SSC models (e.g., centralized, decentralized, hybrid)
Module 2: SSC Design and Implementation
- SSC design considerations (e.g., scope, scale, location)
- Implementation planning and project management
- Change management and stakeholder engagement
- Process mapping and re-engineering
Module 3: SSC Operations and Management
- Service level agreements (SLAs) and performance metrics
- Service delivery models (e.g., transactional, advisory)
- SSC organizational design and talent management
- Technology and infrastructure considerations
Module 4: Self-Assessment and Continuous Improvement
- Importance of self-assessment in SSCs
- Self-assessment frameworks and methodologies (e.g., maturity models)
- Identifying areas for improvement and implementing changes
- Benchmarking and best practices in SSCs
Module 5: SSC Performance Measurement and Reporting
- Key performance indicators (KPIs) for SSCs
- Performance measurement and reporting frameworks
- Data analytics and visualization in SSCs
- Using performance data to drive improvement
Module 6: SSC Technology and Infrastructure
- Technology trends and innovations in SSCs (e.g., RPA, AI)
- Infrastructure considerations (e.g., cloud, on-premise)
- System integration and interoperability
- Cybersecurity and data protection in SSCs
Module 7: SSC Talent Management and Development
- Talent management strategies for SSCs
- Skills and competencies required in SSCs
- Training and development programs for SSC staff
- Career development and succession planning in SSCs
Module 8: SSC Governance and Risk Management
- Governance frameworks and structures for SSCs
- Risk management strategies for SSCs
- Compliance and regulatory requirements for SSCs
- Audit and assurance in SSCs
Module 9: SSC Case Studies and Best Practices
- Real-world examples of SSC implementations
- Lessons learned and best practices from SSC case studies
- Applying best practices to your own SSC
Module 10: Putting it all Together - SSC Implementation Roadmap
- Creating a comprehensive SSC implementation roadmap
- Prioritizing initiatives and managing change
- Ensuring sustainability and continuous improvement
Course Features - Interactive and engaging: Video lessons, quizzes, and discussions
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSCs
- Personalized learning: Learn at your own pace and convenience
- Practical and real-world applications: Case studies and examples from various industries
- Expert instructors: Industry experts with extensive experience in SSCs
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials anytime, anywhere
- User-friendly and mobile-accessible: Course materials are optimized for various devices
- Community-driven: Join a community of professionals and experts in SSCs
- Actionable insights and hands-on projects: Apply your knowledge to real-world scenarios
- Bite-sized lessons: Learn in manageable chunks
- Lifetime access: Access the course materials for a lifetime
- Gamification and progress tracking: Track your progress and earn rewards
What to Expect Upon Completion Upon completing the course, participants will: - Have a comprehensive understanding of SSC implementation and management
- Be able to design and implement an SSC
- Understand the importance of self-assessment and continuous improvement in SSCs
- Be able to apply best practices and benchmarks in SSCs
- Receive a certificate issued by The Art of Service
,
- Understand the concept and benefits of a Shared Service Center
- Learn how to design and implement an SSC
- Develop skills in managing and operating an SSC
- Understand the importance of self-assessment and continuous improvement in SSCs
- Gain knowledge on how to apply best practices and benchmarks in SSCs
Course Outline Module 1: Introduction to Shared Service Centers
- Definition and concept of SSCs
- Benefits and drivers of SSC implementation
- Types of SSCs (e.g., finance, HR, IT)
- SSC models (e.g., centralized, decentralized, hybrid)
Module 2: SSC Design and Implementation
- SSC design considerations (e.g., scope, scale, location)
- Implementation planning and project management
- Change management and stakeholder engagement
- Process mapping and re-engineering
Module 3: SSC Operations and Management
- Service level agreements (SLAs) and performance metrics
- Service delivery models (e.g., transactional, advisory)
- SSC organizational design and talent management
- Technology and infrastructure considerations
Module 4: Self-Assessment and Continuous Improvement
- Importance of self-assessment in SSCs
- Self-assessment frameworks and methodologies (e.g., maturity models)
- Identifying areas for improvement and implementing changes
- Benchmarking and best practices in SSCs
Module 5: SSC Performance Measurement and Reporting
- Key performance indicators (KPIs) for SSCs
- Performance measurement and reporting frameworks
- Data analytics and visualization in SSCs
- Using performance data to drive improvement
Module 6: SSC Technology and Infrastructure
- Technology trends and innovations in SSCs (e.g., RPA, AI)
- Infrastructure considerations (e.g., cloud, on-premise)
- System integration and interoperability
- Cybersecurity and data protection in SSCs
Module 7: SSC Talent Management and Development
- Talent management strategies for SSCs
- Skills and competencies required in SSCs
- Training and development programs for SSC staff
- Career development and succession planning in SSCs
Module 8: SSC Governance and Risk Management
- Governance frameworks and structures for SSCs
- Risk management strategies for SSCs
- Compliance and regulatory requirements for SSCs
- Audit and assurance in SSCs
Module 9: SSC Case Studies and Best Practices
- Real-world examples of SSC implementations
- Lessons learned and best practices from SSC case studies
- Applying best practices to your own SSC
Module 10: Putting it all Together - SSC Implementation Roadmap
- Creating a comprehensive SSC implementation roadmap
- Prioritizing initiatives and managing change
- Ensuring sustainability and continuous improvement
Course Features - Interactive and engaging: Video lessons, quizzes, and discussions
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSCs
- Personalized learning: Learn at your own pace and convenience
- Practical and real-world applications: Case studies and examples from various industries
- Expert instructors: Industry experts with extensive experience in SSCs
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials anytime, anywhere
- User-friendly and mobile-accessible: Course materials are optimized for various devices
- Community-driven: Join a community of professionals and experts in SSCs
- Actionable insights and hands-on projects: Apply your knowledge to real-world scenarios
- Bite-sized lessons: Learn in manageable chunks
- Lifetime access: Access the course materials for a lifetime
- Gamification and progress tracking: Track your progress and earn rewards
What to Expect Upon Completion Upon completing the course, participants will: - Have a comprehensive understanding of SSC implementation and management
- Be able to design and implement an SSC
- Understand the importance of self-assessment and continuous improvement in SSCs
- Be able to apply best practices and benchmarks in SSCs
- Receive a certificate issued by The Art of Service
,
- Interactive and engaging: Video lessons, quizzes, and discussions
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSCs
- Personalized learning: Learn at your own pace and convenience
- Practical and real-world applications: Case studies and examples from various industries
- Expert instructors: Industry experts with extensive experience in SSCs
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials anytime, anywhere
- User-friendly and mobile-accessible: Course materials are optimized for various devices
- Community-driven: Join a community of professionals and experts in SSCs
- Actionable insights and hands-on projects: Apply your knowledge to real-world scenarios
- Bite-sized lessons: Learn in manageable chunks
- Lifetime access: Access the course materials for a lifetime
- Gamification and progress tracking: Track your progress and earn rewards