Shared Service Center Implementation Checklist and Best Practices Course Curriculum
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills required to implement a Shared Service Center (SSC) effectively. The course covers the essential steps, best practices, and potential pitfalls to ensure a successful SSC implementation.
Course Outline The course is divided into 8 modules, covering 80+ topics, to provide a thorough understanding of SSC implementation. Module 1: Introduction to Shared Service Centers
- Definition and Benefits: Understanding the concept of SSCs and their advantages
- Types of SSCs: Exploring different types of SSCs, such as finance, HR, and IT
- SSC Implementation Trends: Current trends and future directions in SSC implementation
- Case Studies: Real-world examples of successful SSC implementations
Module 2: SSC Implementation Planning
- Defining SSC Objectives: Establishing clear goals and objectives for the SSC
- Conducting a Feasibility Study: Assessing the viability of an SSC implementation
- Developing a Business Case: Creating a compelling business case for SSC implementation
- SSC Implementation Roadmap: Creating a project plan and timeline
Module 3: SSC Design and Configuration
- SSC Structure and Governance: Designing the organizational structure and governance model
- Process Mapping and Re-engineering: Identifying and optimizing processes for the SSC
- Technology and Infrastructure: Selecting the right technology and infrastructure for the SSC
- Change Management: Managing the impact of SSC implementation on stakeholders
Module 4: SSC Operations and Management
- Service Level Agreements (SLAs): Defining and managing SLAs with customers
- Performance Metrics and Reporting: Establishing metrics and reporting to measure SSC performance
- Continuous Improvement: Identifying opportunities for improvement and implementing changes
- SSC Staffing and Training: Attracting, retaining, and developing SSC staff
Module 5: SSC Technology and Infrastructure
- ERP and Other Systems: Integrating the SSC with ERP and other systems
- Workflow Automation: Automating workflows and processes in the SSC
- Data Analytics and Reporting: Leveraging data analytics to inform SSC decision-making
- Cybersecurity and Data Protection: Ensuring the security and integrity of SSC data
Module 6: SSC Implementation Challenges and Risks
- Common Implementation Challenges: Anticipating and mitigating common challenges
- Risk Management: Identifying and managing risks associated with SSC implementation
- Change Management Best Practices: Applying best practices to manage change effectively
- Stakeholder Management: Engaging and managing stakeholders throughout the implementation
Module 7: SSC Best Practices and Benchmarking
- Industry Best Practices: Exploring best practices in SSC implementation and operations
- Benchmarking: Comparing SSC performance with industry peers
- SSC Maturity Models: Assessing SSC maturity and identifying areas for improvement
- Innovation and Continuous Improvement: Encouraging innovation and continuous improvement in the SSC
Module 8: SSC Implementation Project Management
- Project Management Methodologies: Applying project management methodologies to SSC implementation
- Project Planning and Monitoring: Creating a project plan and tracking progress
- Team Management: Building and managing a high-performing project team
- Stakeholder Communication: Communicating effectively with stakeholders throughout the project
Course Benefits Upon completion of this course, participants will: - Understand the key concepts and benefits of SSCs
- Be able to plan and implement an SSC effectively
- Design and configure an SSC to meet business needs
- Manage SSC operations and performance
- Apply best practices and benchmarking to improve SSC performance
- Receive a Certificate of Completion issued by The Art of Service
Course Features - Interactive and Engaging: Video lessons, quizzes, and discussions
- Comprehensive and Up-to-date: Covering the latest trends and best practices
- Personalized Learning: Learning at your own pace and convenience
- Practical and Real-world: Applying concepts to real-world scenarios
- Expert Instructors: Taught by experienced professionals
- Flexible and Mobile-accessible: Access the course from anywhere, on any device
- Community-driven: Discussion forums and community support
- Lifetime Access: Access the course materials for a lifetime
- Gamification and Progress Tracking: Tracking progress and earning rewards
,
Module 1: Introduction to Shared Service Centers
- Definition and Benefits: Understanding the concept of SSCs and their advantages
- Types of SSCs: Exploring different types of SSCs, such as finance, HR, and IT
- SSC Implementation Trends: Current trends and future directions in SSC implementation
- Case Studies: Real-world examples of successful SSC implementations
Module 2: SSC Implementation Planning
- Defining SSC Objectives: Establishing clear goals and objectives for the SSC
- Conducting a Feasibility Study: Assessing the viability of an SSC implementation
- Developing a Business Case: Creating a compelling business case for SSC implementation
- SSC Implementation Roadmap: Creating a project plan and timeline
Module 3: SSC Design and Configuration
- SSC Structure and Governance: Designing the organizational structure and governance model
- Process Mapping and Re-engineering: Identifying and optimizing processes for the SSC
- Technology and Infrastructure: Selecting the right technology and infrastructure for the SSC
- Change Management: Managing the impact of SSC implementation on stakeholders
Module 4: SSC Operations and Management
- Service Level Agreements (SLAs): Defining and managing SLAs with customers
- Performance Metrics and Reporting: Establishing metrics and reporting to measure SSC performance
- Continuous Improvement: Identifying opportunities for improvement and implementing changes
- SSC Staffing and Training: Attracting, retaining, and developing SSC staff
Module 5: SSC Technology and Infrastructure
- ERP and Other Systems: Integrating the SSC with ERP and other systems
- Workflow Automation: Automating workflows and processes in the SSC
- Data Analytics and Reporting: Leveraging data analytics to inform SSC decision-making
- Cybersecurity and Data Protection: Ensuring the security and integrity of SSC data
Module 6: SSC Implementation Challenges and Risks
- Common Implementation Challenges: Anticipating and mitigating common challenges
- Risk Management: Identifying and managing risks associated with SSC implementation
- Change Management Best Practices: Applying best practices to manage change effectively
- Stakeholder Management: Engaging and managing stakeholders throughout the implementation
Module 7: SSC Best Practices and Benchmarking
- Industry Best Practices: Exploring best practices in SSC implementation and operations
- Benchmarking: Comparing SSC performance with industry peers
- SSC Maturity Models: Assessing SSC maturity and identifying areas for improvement
- Innovation and Continuous Improvement: Encouraging innovation and continuous improvement in the SSC
Module 8: SSC Implementation Project Management
- Project Management Methodologies: Applying project management methodologies to SSC implementation
- Project Planning and Monitoring: Creating a project plan and tracking progress
- Team Management: Building and managing a high-performing project team
- Stakeholder Communication: Communicating effectively with stakeholders throughout the project
Course Benefits Upon completion of this course, participants will: - Understand the key concepts and benefits of SSCs
- Be able to plan and implement an SSC effectively
- Design and configure an SSC to meet business needs
- Manage SSC operations and performance
- Apply best practices and benchmarking to improve SSC performance
- Receive a Certificate of Completion issued by The Art of Service
Course Features - Interactive and Engaging: Video lessons, quizzes, and discussions
- Comprehensive and Up-to-date: Covering the latest trends and best practices
- Personalized Learning: Learning at your own pace and convenience
- Practical and Real-world: Applying concepts to real-world scenarios
- Expert Instructors: Taught by experienced professionals
- Flexible and Mobile-accessible: Access the course from anywhere, on any device
- Community-driven: Discussion forums and community support
- Lifetime Access: Access the course materials for a lifetime
- Gamification and Progress Tracking: Tracking progress and earning rewards
,
- Interactive and Engaging: Video lessons, quizzes, and discussions
- Comprehensive and Up-to-date: Covering the latest trends and best practices
- Personalized Learning: Learning at your own pace and convenience
- Practical and Real-world: Applying concepts to real-world scenarios
- Expert Instructors: Taught by experienced professionals
- Flexible and Mobile-accessible: Access the course from anywhere, on any device
- Community-driven: Discussion forums and community support
- Lifetime Access: Access the course materials for a lifetime
- Gamification and Progress Tracking: Tracking progress and earning rewards