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Shared Services Center Implementation and Management Essentials

Shared Services Center Implementation and Management Essentials

$199.00
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Shared Services Center Implementation and Management Essentials



Course Overview

This comprehensive course is designed to equip participants with the knowledge, skills, and best practices required to implement and manage a Shared Services Center (SSC) effectively. The course covers the entire lifecycle of an SSC, from planning and implementation to ongoing management and optimization.



Course Objectives

  • Understand the concept and benefits of a Shared Services Center
  • Learn how to plan and implement an SSC
  • Develop the skills required to manage an SSC effectively
  • Understand how to optimize SSC operations and improve service delivery
  • Gain insights into the latest trends and best practices in SSC management


Course Outline

Module 1: Introduction to Shared Services Centers

  • Definition and benefits of a Shared Services Center
  • Types of Shared Services Centers (e.g., finance, HR, IT)
  • SSC models (e.g., centralized, decentralized, hybrid)
  • SSC implementation drivers and challenges

Module 2: Planning and Implementing an SSC

  • SSC planning and feasibility study
  • Defining SSC scope and services
  • SSC location and infrastructure planning
  • Change management and stakeholder engagement
  • SSC implementation roadmap and timeline

Module 3: SSC Governance and Organization

  • SSC governance structure and roles
  • SSC organizational design and staffing
  • Service level agreements (SLAs) and operational level agreements (OLAs)
  • SSC performance metrics and monitoring

Module 4: SSC Service Delivery and Operations

  • SSC service catalog and service delivery models
  • Process mapping and re-engineering
  • Technology enablement (e.g., ERP, workflow, automation)
  • SSC operations management and continuous improvement

Module 5: SSC Technology and Infrastructure

  • SSC technology infrastructure (e.g., hardware, software, networking)
  • SSC technology applications (e.g., ERP, CRM, workflow)
  • Data management and analytics in an SSC
  • Cybersecurity and data protection in an SSC

Module 6: SSC Performance Management and Optimization

  • SSC performance metrics and benchmarking
  • SSC performance monitoring and reporting
  • Continuous improvement and optimization techniques
  • SSC maturity models and best practices

Module 7: SSC Change Management and Cultural Transformation

  • Change management in an SSC context
  • Cultural transformation and organizational change
  • Stakeholder engagement and communication
  • SSC training and development programs

Module 8: SSC Risk Management and Compliance

  • Risk management in an SSC context
  • Compliance and regulatory requirements
  • Internal controls and audit in an SSC
  • Business continuity planning and disaster recovery

Module 9: SSC Future Trends and Innovations

  • Emerging trends in SSC management (e.g., AI, RPA, cloud)
  • Innovations in SSC technology and infrastructure
  • Future of work and its impact on SSCs
  • SSC innovation and experimentation


Course Features

  • Interactive and engaging: Learn through a mix of video lessons, case studies, and interactive exercises
  • Comprehensive and up-to-date: Stay current with the latest trends and best practices in SSC management
  • Personalized learning: Learn at your own pace and convenience
  • Practical and applicable: Apply your knowledge to real-world scenarios and case studies
  • Expert instruction: Learn from experienced professionals with extensive SSC expertise
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Access the course materials anytime, anywhere, on any device
  • User-friendly: Navigate the course with ease, using our intuitive platform
  • Mobile-accessible: Learn on-the-go, with our mobile-friendly course platform
  • Community-driven: Connect with peers and instructors through our online community
  • Actionable insights: Gain practical knowledge and insights to apply to your SSC
  • Hands-on projects: Apply your knowledge to real-world projects and case studies
  • Bite-sized lessons: Learn in manageable chunks, with lessons designed to fit your busy schedule
  • Lifetime access: Access the course materials for as long as you need
  • Gamification: Engage with interactive elements and track your progress
  • Progress tracking: Monitor your progress and stay motivated


Certification

Upon completing this course, participants will receive a certificate issued by The Art of Service, recognizing their expertise in Shared Services Center Implementation and Management Essentials.

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