SOC 2 Type 2 Compliance Mastery for Creative Agencies
You're buried under client demands, tight production timelines, and growing pressure to prove your agency is trustworthy with sensitive data. One contract requirement keeps appearing on RFPs-SOC 2 Type 2 compliance-and you're not sure where to start. The gap between “We’re secure” and “We can prove it” feels wider every day. Every week without a formal compliance posture costs you credibility. It delays deals. It makes your finance and operations teams scramble. Worse, it leaves your agency exposed-not just to audits, but to real security risks that could damage your reputation overnight. You don’t need theory. You need a clear, step-by-step system built specifically for creative agencies like yours-teams that move fast, innovate constantly, and work across digital platforms while managing client data with integrity. The SOC 2 Type 2 Compliance Mastery for Creative Agencies course is that system. It’s designed to take you from confusion to confidence in 30 days, with a fully documented compliance program and a roadmap to achieve auditable readiness. No guesswork. No generic templates. Just a precise, role-specific path forward. After completing this program, an agency Director of Operations in Sydney reduced their compliance preparation timeline from nine months to 11 weeks, securing a $1.2M client contract that required immediate SOC 2 readiness. This isn’t about becoming an auditor. It’s about becoming the kind of agency that wins trust effortlessly-because your compliance is structured, visible, and defensible. The outcome? Funded contracts, client confidence, and operational resilience. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced. Immediate Online Access. Zero Time Conflicts. This course is designed for working professionals in creative agencies who need flexibility without sacrificing results. You control the schedule. We provide the structure. What You Get
- On-demand access with no fixed start dates or deadlines-start and progress anytime
- Typical completion in 25–35 hours, with many achieving auditable readiness milestones in under 30 days
- Lifetime access to all course content, including ongoing updates as standards evolve-no additional fees ever
- Full 24/7 global access across devices, with mobile-friendly formatting for learning on the go
- Direct instructor support via structured guidance, progress checkpoints, and actionable feedback loops throughout the program
- A Certificate of Completion issued by The Art of Service-globally recognised, professionally formatted, and verification-ready for client proposals and internal audits
No Risk. No Guesswork. Guaranteed.
We understand the hesitation: “Will this work for my agency?” You’re not a security firm. You’re a creative team delivering world-class campaigns under pressure. Compliance can’t slow you down-it must strengthen you. This course works even if: - You’ve never written a policy before
- Your team resists “corporate” processes
- You’ve failed a preliminary audit or client security review
- You’re handling client data across Slack, Figma, Google Workspace, and project management tools
- You’ve been told SOC 2 is “too complex” for an agency environment
Multiple agency CTOs and Ops Leads have used this exact framework to pass their first SOC 2 Type 2 audit with zero findings. Their success wasn’t due to bigger teams-it was due to having the right structure. Pricing is straightforward with no hidden fees. One flat investment covers full access, support, updates, and certification. We accept Visa, Mastercard, and PayPal-simple, secure, and available worldwide. You’ll receive a confirmation email upon enrollment. Access details for the course platform will be delivered separately once your materials are fully provisioned, ensuring a secure and personalised onboarding experience. 100% Satisfied or Refunded Guarantee. If you complete the first three modules and don’t feel confident in your ability to advance your agency’s compliance posture, request a full refund-no questions asked. Your only risk is staying where you are.
Module 1: Foundations of Trust for Creative Agencies - Understanding SOC 2 in the context of creative services and digital delivery
- Why client data handled in design, video, and campaign tools demands formal controls
- Differentiating Type 1 vs Type 2-what auditors look for over time
- The five Trust Services Criteria and how they apply to agency workflows
- Common misconceptions: What SOC 2 is not (and why agencies get it wrong)
- The legal and contractual implications of non-compliance
- How SOC 2 strengthens agency valuation and M&A readiness
- Mapping SOC 2 requirements to typical agency client data touchpoints
- Defining “system” in SOC 2: Your agency’s digital ecosystem as a controlled environment
- Establishing scope: What’s in, what’s out, and why boundaries matter
Module 2: Leadership Alignment & Strategic Positioning - Gaining executive buy-in at the CFO, COO, and CEO level
- Articulating ROI: From risk reduction to revenue enablement
- Building a cross-functional compliance team without disrupting creative delivery
- Assigning roles: Compliance Owner, Data Stewards, Process Leads
- Creating a compliance communication plan for internal transparency
- Aligning compliance goals with agency growth targets and client acquisition
- Setting measurable success milestones for the first 90 days
- Positioning compliance as a creative enabler, not a blocker
- Drafting the initial agency-wide compliance statement
- Integrating compliance updates into existing all-hands meetings
Module 3: Risk Assessment & Gap Analysis Framework - Conducting a threat landscape review specific to creative agencies
- Using the proprietary Agency Risk Matrix to prioritise vulnerabilities
- Identifying high-risk data: client briefs, campaign analytics, creative assets
- Mapping data flows across Figma, Asana, Adobe Creative Cloud, and Zoom
- Evaluating third-party vendor risks: cloud tools, freelancers, collaborators
- Benchmarking against industry peers: What “good” looks like
- Running a facilitated gap workshop with department leads
- Documenting existing controls-even informal ones
- Rating maturity across people, process, and platform layers
- Generating a prioritised remediation backlog
Module 4: Building Your Agency Security Policies - Creating a Security Policy Framework tailored to agency culture
- Writing clear, enforceable Acceptable Use Policies for design tools
- Developing a Data Classification Standard for creative deliverables
- Establishing Data Handling Procedures for client and internal information
- Defining Access Management Principles: least privilege for creatives
- Creating a Password Policy that balances security and usability
- Writing a Removable Media Policy for freelance designers and contractors
- Developing a clear Incident Response Plan for creative workflow disruption
- Establishing a Physical Security Policy for shared studios and remote teams
- Creating a Telework Policy that reflects hybrid agency operations
- Incorporating BYOD (Bring Your Own Device) considerations
- Aligning policies with client contractual obligations
- Version control and policy distribution protocols
- Creating a central policy repository accessible to all staff
- Training staff on policy awareness and accountability
Module 5: Access Control & Identity Management - Inventorying all agency digital accounts and SaaS subscriptions
- Implementing role-based access for creative, client, and finance teams
- Configuring Single Sign-On (SSO) across key platforms
- Enforcing Multi-Factor Authentication (MFA) without slowing workflows
- Managing access for temporary staff, contractors, and freelancers
- Automating offboarding workflows for departed team members
- Conducting quarterly access reviews with team leads
- Documenting access provisioning and deprovisioning procedures
- Integrating access logs with audit trails
- Using provisioning checklists for new hires
- Handling elevated access for IT and admin roles
- Controlling access to shared client folders and cloud storage
- Managing permissions in design collaboration tools (Figma, Miro, etc.)
- Creating Access Request and Approval forms
- Auditing third-party access to your agency’s systems
Module 6: Audit Trail & Monitoring Systems - Configuring logging in Google Workspace for admin and user activity
- Enabling audit logs in Microsoft 365 for creative team accounts
- Integrating Slack audit logs into central monitoring
- Setting up Figma and Adobe Creative Cloud activity tracking
- Using G Suite or Microsoft Purview for retention and export
- Establishing log retention policies (minimum 90 days)
- Defining alert thresholds for suspicious activity
- Creating a central log review schedule
- Documenting monitoring procedures for SOC 2 evidence
- Using automated tools to aggregate logs across platforms
- Ensuring logs cannot be altered or deleted by unauthorised users
- Linking log events to specific employees and contractors
- Training IT staff on log interpretation and response
- Integrating monitoring into daily operations without disruption
- Verifying log integrity for auditor review
Module 7: Change Management & Configuration Control - Documenting all software and hardware configurations used in delivery
- Creating a Configuration Management Database (CMDB) for SaaS tools
- Establishing change request procedures for tool additions or upgrades
- Requiring risk assessment before adopting new creative tools
- Implementing approval workflows for system changes
- Tracking change implementation and rollback plans
- Maintaining change logs with timestamps and responsible parties
- Conducting post-change reviews for stability and security
- Managing updates to operating systems and design software
- Controlling admin access to configuration settings
- Documenting exceptions and temporary changes
- Balancing agility with governance in fast-moving teams
- Ensuring all changes are communicated to affected teams
- Linking change records to policy and control requirements
- Preparing change documentation for auditor inspection
Module 8: Vendor & Third-Party Risk Oversight - Creating a central vendor inventory for SaaS, tools, and freelancers
- Assessing vendor SOC 2 compliance status and attestation availability
- Conducting due diligence for new tool adoption
- Developing a standard Vendor Risk Assessment worksheet
- Requiring security questionnaires from key vendors
- Drafting data processing agreements (DPAs) for cloud services
- Managing subcontractor access and oversight
- Tracking vendor audit cycles and update schedules
- Establishing incident notification requirements with vendors
- Creating a process for vendor offboarding and data deletion
- Using trusted provider lists to reduce future risk
- Monitoring vendor security breaches and response times
- Integrating vendor reviews into monthly operations meetings
- Documenting reliance on vendor controls in your SOC 2 report
- Ensuring continuous oversight throughout the contract lifecycle
Module 9: Incident Management & Business Continuity - Drafting an Incident Response Plan specific to creative operations
- Defining incident severity levels and escalation paths
- Establishing roles: Incident Commander, Communications Lead, Tech Lead
- Creating communication templates for internal and client notification
- Documenting detection, analysis, containment, and recovery steps
- Designating secure incident reporting channels
- Conducting tabletop exercises for ransomware, data leaks, and outages
- Integrating incident response with client communication protocols
- Maintaining an incident log with root cause analysis
- Ensuring post-incident reviews and process updates
- Backups for creative assets: frequency, retention, and testing
- Cloud storage redundancy across regions
- Recovery Time Objectives (RTO) for critical campaign systems
- Recovery Point Objectives (RPO) for design and video files
- Validating backup restoration processes quarterly
Module 10: Employee Training & Awareness Programs - Developing a mandatory onboarding security training session
- Creating engaging micro-learning modules on phishing and scams
- Scheduling quarterly security refresher training
- Tailoring content for creative, finance, and client teams
- Using real agency examples in training scenarios
- Hosting phishing simulation campaigns with feedback loops
- Tracking completion and engagement metrics
- Issuing training completion certificates to staff
- Linking training to performance reviews and accountability
- Updating content based on emerging threats
- Creating a Security Champion network across departments
- Encouraging reporting of suspicious activity without penalty
- Distributing security tips via email and team channels
- Measuring training effectiveness through knowledge checks
- Integrating training into agency culture and values
Module 11: Physical & Environmental Security - Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Understanding SOC 2 in the context of creative services and digital delivery
- Why client data handled in design, video, and campaign tools demands formal controls
- Differentiating Type 1 vs Type 2-what auditors look for over time
- The five Trust Services Criteria and how they apply to agency workflows
- Common misconceptions: What SOC 2 is not (and why agencies get it wrong)
- The legal and contractual implications of non-compliance
- How SOC 2 strengthens agency valuation and M&A readiness
- Mapping SOC 2 requirements to typical agency client data touchpoints
- Defining “system” in SOC 2: Your agency’s digital ecosystem as a controlled environment
- Establishing scope: What’s in, what’s out, and why boundaries matter
Module 2: Leadership Alignment & Strategic Positioning - Gaining executive buy-in at the CFO, COO, and CEO level
- Articulating ROI: From risk reduction to revenue enablement
- Building a cross-functional compliance team without disrupting creative delivery
- Assigning roles: Compliance Owner, Data Stewards, Process Leads
- Creating a compliance communication plan for internal transparency
- Aligning compliance goals with agency growth targets and client acquisition
- Setting measurable success milestones for the first 90 days
- Positioning compliance as a creative enabler, not a blocker
- Drafting the initial agency-wide compliance statement
- Integrating compliance updates into existing all-hands meetings
Module 3: Risk Assessment & Gap Analysis Framework - Conducting a threat landscape review specific to creative agencies
- Using the proprietary Agency Risk Matrix to prioritise vulnerabilities
- Identifying high-risk data: client briefs, campaign analytics, creative assets
- Mapping data flows across Figma, Asana, Adobe Creative Cloud, and Zoom
- Evaluating third-party vendor risks: cloud tools, freelancers, collaborators
- Benchmarking against industry peers: What “good” looks like
- Running a facilitated gap workshop with department leads
- Documenting existing controls-even informal ones
- Rating maturity across people, process, and platform layers
- Generating a prioritised remediation backlog
Module 4: Building Your Agency Security Policies - Creating a Security Policy Framework tailored to agency culture
- Writing clear, enforceable Acceptable Use Policies for design tools
- Developing a Data Classification Standard for creative deliverables
- Establishing Data Handling Procedures for client and internal information
- Defining Access Management Principles: least privilege for creatives
- Creating a Password Policy that balances security and usability
- Writing a Removable Media Policy for freelance designers and contractors
- Developing a clear Incident Response Plan for creative workflow disruption
- Establishing a Physical Security Policy for shared studios and remote teams
- Creating a Telework Policy that reflects hybrid agency operations
- Incorporating BYOD (Bring Your Own Device) considerations
- Aligning policies with client contractual obligations
- Version control and policy distribution protocols
- Creating a central policy repository accessible to all staff
- Training staff on policy awareness and accountability
Module 5: Access Control & Identity Management - Inventorying all agency digital accounts and SaaS subscriptions
- Implementing role-based access for creative, client, and finance teams
- Configuring Single Sign-On (SSO) across key platforms
- Enforcing Multi-Factor Authentication (MFA) without slowing workflows
- Managing access for temporary staff, contractors, and freelancers
- Automating offboarding workflows for departed team members
- Conducting quarterly access reviews with team leads
- Documenting access provisioning and deprovisioning procedures
- Integrating access logs with audit trails
- Using provisioning checklists for new hires
- Handling elevated access for IT and admin roles
- Controlling access to shared client folders and cloud storage
- Managing permissions in design collaboration tools (Figma, Miro, etc.)
- Creating Access Request and Approval forms
- Auditing third-party access to your agency’s systems
Module 6: Audit Trail & Monitoring Systems - Configuring logging in Google Workspace for admin and user activity
- Enabling audit logs in Microsoft 365 for creative team accounts
- Integrating Slack audit logs into central monitoring
- Setting up Figma and Adobe Creative Cloud activity tracking
- Using G Suite or Microsoft Purview for retention and export
- Establishing log retention policies (minimum 90 days)
- Defining alert thresholds for suspicious activity
- Creating a central log review schedule
- Documenting monitoring procedures for SOC 2 evidence
- Using automated tools to aggregate logs across platforms
- Ensuring logs cannot be altered or deleted by unauthorised users
- Linking log events to specific employees and contractors
- Training IT staff on log interpretation and response
- Integrating monitoring into daily operations without disruption
- Verifying log integrity for auditor review
Module 7: Change Management & Configuration Control - Documenting all software and hardware configurations used in delivery
- Creating a Configuration Management Database (CMDB) for SaaS tools
- Establishing change request procedures for tool additions or upgrades
- Requiring risk assessment before adopting new creative tools
- Implementing approval workflows for system changes
- Tracking change implementation and rollback plans
- Maintaining change logs with timestamps and responsible parties
- Conducting post-change reviews for stability and security
- Managing updates to operating systems and design software
- Controlling admin access to configuration settings
- Documenting exceptions and temporary changes
- Balancing agility with governance in fast-moving teams
- Ensuring all changes are communicated to affected teams
- Linking change records to policy and control requirements
- Preparing change documentation for auditor inspection
Module 8: Vendor & Third-Party Risk Oversight - Creating a central vendor inventory for SaaS, tools, and freelancers
- Assessing vendor SOC 2 compliance status and attestation availability
- Conducting due diligence for new tool adoption
- Developing a standard Vendor Risk Assessment worksheet
- Requiring security questionnaires from key vendors
- Drafting data processing agreements (DPAs) for cloud services
- Managing subcontractor access and oversight
- Tracking vendor audit cycles and update schedules
- Establishing incident notification requirements with vendors
- Creating a process for vendor offboarding and data deletion
- Using trusted provider lists to reduce future risk
- Monitoring vendor security breaches and response times
- Integrating vendor reviews into monthly operations meetings
- Documenting reliance on vendor controls in your SOC 2 report
- Ensuring continuous oversight throughout the contract lifecycle
Module 9: Incident Management & Business Continuity - Drafting an Incident Response Plan specific to creative operations
- Defining incident severity levels and escalation paths
- Establishing roles: Incident Commander, Communications Lead, Tech Lead
- Creating communication templates for internal and client notification
- Documenting detection, analysis, containment, and recovery steps
- Designating secure incident reporting channels
- Conducting tabletop exercises for ransomware, data leaks, and outages
- Integrating incident response with client communication protocols
- Maintaining an incident log with root cause analysis
- Ensuring post-incident reviews and process updates
- Backups for creative assets: frequency, retention, and testing
- Cloud storage redundancy across regions
- Recovery Time Objectives (RTO) for critical campaign systems
- Recovery Point Objectives (RPO) for design and video files
- Validating backup restoration processes quarterly
Module 10: Employee Training & Awareness Programs - Developing a mandatory onboarding security training session
- Creating engaging micro-learning modules on phishing and scams
- Scheduling quarterly security refresher training
- Tailoring content for creative, finance, and client teams
- Using real agency examples in training scenarios
- Hosting phishing simulation campaigns with feedback loops
- Tracking completion and engagement metrics
- Issuing training completion certificates to staff
- Linking training to performance reviews and accountability
- Updating content based on emerging threats
- Creating a Security Champion network across departments
- Encouraging reporting of suspicious activity without penalty
- Distributing security tips via email and team channels
- Measuring training effectiveness through knowledge checks
- Integrating training into agency culture and values
Module 11: Physical & Environmental Security - Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Conducting a threat landscape review specific to creative agencies
- Using the proprietary Agency Risk Matrix to prioritise vulnerabilities
- Identifying high-risk data: client briefs, campaign analytics, creative assets
- Mapping data flows across Figma, Asana, Adobe Creative Cloud, and Zoom
- Evaluating third-party vendor risks: cloud tools, freelancers, collaborators
- Benchmarking against industry peers: What “good” looks like
- Running a facilitated gap workshop with department leads
- Documenting existing controls-even informal ones
- Rating maturity across people, process, and platform layers
- Generating a prioritised remediation backlog
Module 4: Building Your Agency Security Policies - Creating a Security Policy Framework tailored to agency culture
- Writing clear, enforceable Acceptable Use Policies for design tools
- Developing a Data Classification Standard for creative deliverables
- Establishing Data Handling Procedures for client and internal information
- Defining Access Management Principles: least privilege for creatives
- Creating a Password Policy that balances security and usability
- Writing a Removable Media Policy for freelance designers and contractors
- Developing a clear Incident Response Plan for creative workflow disruption
- Establishing a Physical Security Policy for shared studios and remote teams
- Creating a Telework Policy that reflects hybrid agency operations
- Incorporating BYOD (Bring Your Own Device) considerations
- Aligning policies with client contractual obligations
- Version control and policy distribution protocols
- Creating a central policy repository accessible to all staff
- Training staff on policy awareness and accountability
Module 5: Access Control & Identity Management - Inventorying all agency digital accounts and SaaS subscriptions
- Implementing role-based access for creative, client, and finance teams
- Configuring Single Sign-On (SSO) across key platforms
- Enforcing Multi-Factor Authentication (MFA) without slowing workflows
- Managing access for temporary staff, contractors, and freelancers
- Automating offboarding workflows for departed team members
- Conducting quarterly access reviews with team leads
- Documenting access provisioning and deprovisioning procedures
- Integrating access logs with audit trails
- Using provisioning checklists for new hires
- Handling elevated access for IT and admin roles
- Controlling access to shared client folders and cloud storage
- Managing permissions in design collaboration tools (Figma, Miro, etc.)
- Creating Access Request and Approval forms
- Auditing third-party access to your agency’s systems
Module 6: Audit Trail & Monitoring Systems - Configuring logging in Google Workspace for admin and user activity
- Enabling audit logs in Microsoft 365 for creative team accounts
- Integrating Slack audit logs into central monitoring
- Setting up Figma and Adobe Creative Cloud activity tracking
- Using G Suite or Microsoft Purview for retention and export
- Establishing log retention policies (minimum 90 days)
- Defining alert thresholds for suspicious activity
- Creating a central log review schedule
- Documenting monitoring procedures for SOC 2 evidence
- Using automated tools to aggregate logs across platforms
- Ensuring logs cannot be altered or deleted by unauthorised users
- Linking log events to specific employees and contractors
- Training IT staff on log interpretation and response
- Integrating monitoring into daily operations without disruption
- Verifying log integrity for auditor review
Module 7: Change Management & Configuration Control - Documenting all software and hardware configurations used in delivery
- Creating a Configuration Management Database (CMDB) for SaaS tools
- Establishing change request procedures for tool additions or upgrades
- Requiring risk assessment before adopting new creative tools
- Implementing approval workflows for system changes
- Tracking change implementation and rollback plans
- Maintaining change logs with timestamps and responsible parties
- Conducting post-change reviews for stability and security
- Managing updates to operating systems and design software
- Controlling admin access to configuration settings
- Documenting exceptions and temporary changes
- Balancing agility with governance in fast-moving teams
- Ensuring all changes are communicated to affected teams
- Linking change records to policy and control requirements
- Preparing change documentation for auditor inspection
Module 8: Vendor & Third-Party Risk Oversight - Creating a central vendor inventory for SaaS, tools, and freelancers
- Assessing vendor SOC 2 compliance status and attestation availability
- Conducting due diligence for new tool adoption
- Developing a standard Vendor Risk Assessment worksheet
- Requiring security questionnaires from key vendors
- Drafting data processing agreements (DPAs) for cloud services
- Managing subcontractor access and oversight
- Tracking vendor audit cycles and update schedules
- Establishing incident notification requirements with vendors
- Creating a process for vendor offboarding and data deletion
- Using trusted provider lists to reduce future risk
- Monitoring vendor security breaches and response times
- Integrating vendor reviews into monthly operations meetings
- Documenting reliance on vendor controls in your SOC 2 report
- Ensuring continuous oversight throughout the contract lifecycle
Module 9: Incident Management & Business Continuity - Drafting an Incident Response Plan specific to creative operations
- Defining incident severity levels and escalation paths
- Establishing roles: Incident Commander, Communications Lead, Tech Lead
- Creating communication templates for internal and client notification
- Documenting detection, analysis, containment, and recovery steps
- Designating secure incident reporting channels
- Conducting tabletop exercises for ransomware, data leaks, and outages
- Integrating incident response with client communication protocols
- Maintaining an incident log with root cause analysis
- Ensuring post-incident reviews and process updates
- Backups for creative assets: frequency, retention, and testing
- Cloud storage redundancy across regions
- Recovery Time Objectives (RTO) for critical campaign systems
- Recovery Point Objectives (RPO) for design and video files
- Validating backup restoration processes quarterly
Module 10: Employee Training & Awareness Programs - Developing a mandatory onboarding security training session
- Creating engaging micro-learning modules on phishing and scams
- Scheduling quarterly security refresher training
- Tailoring content for creative, finance, and client teams
- Using real agency examples in training scenarios
- Hosting phishing simulation campaigns with feedback loops
- Tracking completion and engagement metrics
- Issuing training completion certificates to staff
- Linking training to performance reviews and accountability
- Updating content based on emerging threats
- Creating a Security Champion network across departments
- Encouraging reporting of suspicious activity without penalty
- Distributing security tips via email and team channels
- Measuring training effectiveness through knowledge checks
- Integrating training into agency culture and values
Module 11: Physical & Environmental Security - Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Inventorying all agency digital accounts and SaaS subscriptions
- Implementing role-based access for creative, client, and finance teams
- Configuring Single Sign-On (SSO) across key platforms
- Enforcing Multi-Factor Authentication (MFA) without slowing workflows
- Managing access for temporary staff, contractors, and freelancers
- Automating offboarding workflows for departed team members
- Conducting quarterly access reviews with team leads
- Documenting access provisioning and deprovisioning procedures
- Integrating access logs with audit trails
- Using provisioning checklists for new hires
- Handling elevated access for IT and admin roles
- Controlling access to shared client folders and cloud storage
- Managing permissions in design collaboration tools (Figma, Miro, etc.)
- Creating Access Request and Approval forms
- Auditing third-party access to your agency’s systems
Module 6: Audit Trail & Monitoring Systems - Configuring logging in Google Workspace for admin and user activity
- Enabling audit logs in Microsoft 365 for creative team accounts
- Integrating Slack audit logs into central monitoring
- Setting up Figma and Adobe Creative Cloud activity tracking
- Using G Suite or Microsoft Purview for retention and export
- Establishing log retention policies (minimum 90 days)
- Defining alert thresholds for suspicious activity
- Creating a central log review schedule
- Documenting monitoring procedures for SOC 2 evidence
- Using automated tools to aggregate logs across platforms
- Ensuring logs cannot be altered or deleted by unauthorised users
- Linking log events to specific employees and contractors
- Training IT staff on log interpretation and response
- Integrating monitoring into daily operations without disruption
- Verifying log integrity for auditor review
Module 7: Change Management & Configuration Control - Documenting all software and hardware configurations used in delivery
- Creating a Configuration Management Database (CMDB) for SaaS tools
- Establishing change request procedures for tool additions or upgrades
- Requiring risk assessment before adopting new creative tools
- Implementing approval workflows for system changes
- Tracking change implementation and rollback plans
- Maintaining change logs with timestamps and responsible parties
- Conducting post-change reviews for stability and security
- Managing updates to operating systems and design software
- Controlling admin access to configuration settings
- Documenting exceptions and temporary changes
- Balancing agility with governance in fast-moving teams
- Ensuring all changes are communicated to affected teams
- Linking change records to policy and control requirements
- Preparing change documentation for auditor inspection
Module 8: Vendor & Third-Party Risk Oversight - Creating a central vendor inventory for SaaS, tools, and freelancers
- Assessing vendor SOC 2 compliance status and attestation availability
- Conducting due diligence for new tool adoption
- Developing a standard Vendor Risk Assessment worksheet
- Requiring security questionnaires from key vendors
- Drafting data processing agreements (DPAs) for cloud services
- Managing subcontractor access and oversight
- Tracking vendor audit cycles and update schedules
- Establishing incident notification requirements with vendors
- Creating a process for vendor offboarding and data deletion
- Using trusted provider lists to reduce future risk
- Monitoring vendor security breaches and response times
- Integrating vendor reviews into monthly operations meetings
- Documenting reliance on vendor controls in your SOC 2 report
- Ensuring continuous oversight throughout the contract lifecycle
Module 9: Incident Management & Business Continuity - Drafting an Incident Response Plan specific to creative operations
- Defining incident severity levels and escalation paths
- Establishing roles: Incident Commander, Communications Lead, Tech Lead
- Creating communication templates for internal and client notification
- Documenting detection, analysis, containment, and recovery steps
- Designating secure incident reporting channels
- Conducting tabletop exercises for ransomware, data leaks, and outages
- Integrating incident response with client communication protocols
- Maintaining an incident log with root cause analysis
- Ensuring post-incident reviews and process updates
- Backups for creative assets: frequency, retention, and testing
- Cloud storage redundancy across regions
- Recovery Time Objectives (RTO) for critical campaign systems
- Recovery Point Objectives (RPO) for design and video files
- Validating backup restoration processes quarterly
Module 10: Employee Training & Awareness Programs - Developing a mandatory onboarding security training session
- Creating engaging micro-learning modules on phishing and scams
- Scheduling quarterly security refresher training
- Tailoring content for creative, finance, and client teams
- Using real agency examples in training scenarios
- Hosting phishing simulation campaigns with feedback loops
- Tracking completion and engagement metrics
- Issuing training completion certificates to staff
- Linking training to performance reviews and accountability
- Updating content based on emerging threats
- Creating a Security Champion network across departments
- Encouraging reporting of suspicious activity without penalty
- Distributing security tips via email and team channels
- Measuring training effectiveness through knowledge checks
- Integrating training into agency culture and values
Module 11: Physical & Environmental Security - Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Documenting all software and hardware configurations used in delivery
- Creating a Configuration Management Database (CMDB) for SaaS tools
- Establishing change request procedures for tool additions or upgrades
- Requiring risk assessment before adopting new creative tools
- Implementing approval workflows for system changes
- Tracking change implementation and rollback plans
- Maintaining change logs with timestamps and responsible parties
- Conducting post-change reviews for stability and security
- Managing updates to operating systems and design software
- Controlling admin access to configuration settings
- Documenting exceptions and temporary changes
- Balancing agility with governance in fast-moving teams
- Ensuring all changes are communicated to affected teams
- Linking change records to policy and control requirements
- Preparing change documentation for auditor inspection
Module 8: Vendor & Third-Party Risk Oversight - Creating a central vendor inventory for SaaS, tools, and freelancers
- Assessing vendor SOC 2 compliance status and attestation availability
- Conducting due diligence for new tool adoption
- Developing a standard Vendor Risk Assessment worksheet
- Requiring security questionnaires from key vendors
- Drafting data processing agreements (DPAs) for cloud services
- Managing subcontractor access and oversight
- Tracking vendor audit cycles and update schedules
- Establishing incident notification requirements with vendors
- Creating a process for vendor offboarding and data deletion
- Using trusted provider lists to reduce future risk
- Monitoring vendor security breaches and response times
- Integrating vendor reviews into monthly operations meetings
- Documenting reliance on vendor controls in your SOC 2 report
- Ensuring continuous oversight throughout the contract lifecycle
Module 9: Incident Management & Business Continuity - Drafting an Incident Response Plan specific to creative operations
- Defining incident severity levels and escalation paths
- Establishing roles: Incident Commander, Communications Lead, Tech Lead
- Creating communication templates for internal and client notification
- Documenting detection, analysis, containment, and recovery steps
- Designating secure incident reporting channels
- Conducting tabletop exercises for ransomware, data leaks, and outages
- Integrating incident response with client communication protocols
- Maintaining an incident log with root cause analysis
- Ensuring post-incident reviews and process updates
- Backups for creative assets: frequency, retention, and testing
- Cloud storage redundancy across regions
- Recovery Time Objectives (RTO) for critical campaign systems
- Recovery Point Objectives (RPO) for design and video files
- Validating backup restoration processes quarterly
Module 10: Employee Training & Awareness Programs - Developing a mandatory onboarding security training session
- Creating engaging micro-learning modules on phishing and scams
- Scheduling quarterly security refresher training
- Tailoring content for creative, finance, and client teams
- Using real agency examples in training scenarios
- Hosting phishing simulation campaigns with feedback loops
- Tracking completion and engagement metrics
- Issuing training completion certificates to staff
- Linking training to performance reviews and accountability
- Updating content based on emerging threats
- Creating a Security Champion network across departments
- Encouraging reporting of suspicious activity without penalty
- Distributing security tips via email and team channels
- Measuring training effectiveness through knowledge checks
- Integrating training into agency culture and values
Module 11: Physical & Environmental Security - Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Drafting an Incident Response Plan specific to creative operations
- Defining incident severity levels and escalation paths
- Establishing roles: Incident Commander, Communications Lead, Tech Lead
- Creating communication templates for internal and client notification
- Documenting detection, analysis, containment, and recovery steps
- Designating secure incident reporting channels
- Conducting tabletop exercises for ransomware, data leaks, and outages
- Integrating incident response with client communication protocols
- Maintaining an incident log with root cause analysis
- Ensuring post-incident reviews and process updates
- Backups for creative assets: frequency, retention, and testing
- Cloud storage redundancy across regions
- Recovery Time Objectives (RTO) for critical campaign systems
- Recovery Point Objectives (RPO) for design and video files
- Validating backup restoration processes quarterly
Module 10: Employee Training & Awareness Programs - Developing a mandatory onboarding security training session
- Creating engaging micro-learning modules on phishing and scams
- Scheduling quarterly security refresher training
- Tailoring content for creative, finance, and client teams
- Using real agency examples in training scenarios
- Hosting phishing simulation campaigns with feedback loops
- Tracking completion and engagement metrics
- Issuing training completion certificates to staff
- Linking training to performance reviews and accountability
- Updating content based on emerging threats
- Creating a Security Champion network across departments
- Encouraging reporting of suspicious activity without penalty
- Distributing security tips via email and team channels
- Measuring training effectiveness through knowledge checks
- Integrating training into agency culture and values
Module 11: Physical & Environmental Security - Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Assessing physical access to studio spaces and office locations
- Implementing keycard or badge access systems
- Controlling visitor access and logging protocols
- Securing server closets and backup drives
- Locking workstations when unattended (policy and enforcement)
- Establishing clean desk policies for sensitive documents
- Securing laptops and mobile devices in transit
- Managing access to conference rooms with shared screens
- Protecting prototypes and unreleased creative work
- Drafting a Media Disposal Policy for hard drives and USBs
- Using encryption for all portable storage devices
- Defining procedures for lost or stolen equipment
- Ensuring remote workers follow physical security best practices
- Conducting physical security walkthroughs
- Documenting controls for auditor review
Module 12: Data Encryption & Transmission Security - Enforcing TLS encryption across all web-based tools
- Configuring Google Drive and Dropbox sharing settings
- Using end-to-end encrypted messaging for sensitive discussions
- Implementing email encryption for financial and client data
- Encrypting stored creative files containing PII
- Using encrypted ZIP files with password management protocols
- Establishing secure file transfer methods for large assets
- Requiring encrypted connections for remote access
- Auditing public link sharing in cloud drives
- Setting default sharing to “Restricted” or “Internal Only”
- Training teams on secure transmission practices
- Monitoring for insecure file sharing incidents
- Integrating encryption into client delivery workflows
- Documenting encryption standards in technical policy
- Verifying encryption settings during auditor walkthroughs
Module 13: Availability & System Resilience - Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Defining uptime expectations for core agency platforms
- Monitoring service availability across key SaaS tools
- Tracking vendor SLAs and outage history
- Creating redundancy plans for critical systems
- Using secondary platforms for continuity during outages
- Ensuring internet redundancy at studio locations
- Establishing communication plans during downtime
- Documenting system maintenance windows
- Requiring vendors to provide status dashboards
- Conducting quarterly uptime reviews
- Linking availability to client delivery commitments
- Ensuring staff know contingency workflows
- Monitoring uptime impact on project timelines
- Reporting availability metrics to leadership
- Preparing availability evidence for SOC 2
Module 14: Privacy & Client Data Protection - Mapping PII across client briefs, feedback, and campaign reports
- Establishing data minimisation principles in creative workflows
- Creating a Data Retention Schedule with deletion triggers
- Implementing secure deletion procedures for project archives
- Obtaining explicit consent for data storage and usage
- Handling data subject requests from clients or end-users
- Restricting access to sensitive client information
- Logging access to PII-containing documents and folders
- Encrypting client data at rest and in transit
- Creating data processing agreements with clients
- Aligning with regional privacy laws (GDPR, CCPA, etc.)
- Conducting privacy impact assessments for new campaigns
- Training creatives on handling personal data ethically
- Monitoring data usage across collaboration platforms
- Documenting privacy controls for auditor inspection
Module 15: Documentation & Evidence Preparation - Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Creating a central compliance repository for all policies and records
- Standardising document naming conventions for easy retrieval
- Using templates for consistent, audit-ready formatting
- Versioning all documents with change logs and approval dates
- Organising evidence by Trust Services Criteria
- Generating screenshots, logs, and export files as proof
- Dating and signing documents to establish timeline integrity
- Using checklists to verify evidence completeness
- Preparing a walkthrough binder for auditor review
- Training teams on documentation ownership and responsibilities
- Implementing access controls to the compliance repository
- Ensuring all evidence reflects actual practice
- Validating documentation scope with legal or external advisors
- Scheduling documentation reviews quarterly
- Automating evidence collection where possible
Module 16: Readiness Assessment & Internal Audit - Conducting a full internal audit using an industry-standard checklist
- Engaging an external advisor for a readiness assessment
- Identifying control gaps and remediation timelines
- Assigning ownership for outstanding action items
- Running mock auditor interviews with key staff
- Testing control operation over a minimum 6-month period
- Generating a Readiness Report with executive summary
- Presenting findings to leadership and board members
- Updating policies based on internal findings
- Documenting improvement plans for auditor transparency
- Ensuring all evidence supports control effectiveness
- Verifying that automated tools are operating as intended
- Confirming that monitoring and logging are functional
- Reviewing results with legal and compliance counsel
- Setting a date for external audit commencement
Module 17: Engaging a SOC 2 Auditor - Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates
Module 18: Certification, Growth & Ongoing Compliance - Enrolling in the Certificate of Completion program by The Art of Service
- Verifying credential authenticity via secure online portal
- Adding certification to LinkedIn, proposals, and marketing collateral
- Using the credential in email signatures and team bios
- Integrating SOC 2 status into RFP responses
- Positioning compliance as a client acquisition differentiator
- Establishing quarterly compliance health checks
- Updating policies and controls as tools evolve
- Scaling compliance for new offices or acquisitions
- Developing a 12-month compliance roadmap
- Hosting annual compliance training refreshers
- Monitoring emerging threats and regulatory changes
- Engaging stakeholders in continuous improvement
- Measuring compliance maturity year-over-year
- Passing your first SOC 2 Type 2 audit-and making it routine
- Selecting the right audit firm: experience with agencies and creative firms
- Obtaining SOWs and comparing pricing and scope
- Negotiating audit timelines around peak creative seasons
- Drafting the engagement letter with clear deliverables
- Scheduling opening and closing meetings
- Preparing the auditor questionnaire and system description
- Confirming auditor access to logs and documentation
- Assigning internal points of contact
- Anticipating common findings and preparing responses
- Hosting auditor walkthroughs of agency systems
- Responding to requests for additional evidence
- Reviewing draft reports and providing feedback
- Presenting final SOC 2 report to clients and prospects
- Leveraging the report in sales and RFI responses
- Planning for annual audit renewal and updates