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The Art of Service Standard Requirements Self Assessments

software support services Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

software support services Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical software support services Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any software support services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated software support services specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the software support services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which software support services improvements can be made.

Examples; 10 of the standard requirements:

  1. Where is our petri dish?

  2. Has the direction changed at all during the course of software support services? If so, when did it change and why?

  3. What potential megatrends could make our business model obsolete?

  4. Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a software support services process. ask yourself: are the records needed as inputs to the software support services process available?

  5. Who defines the rules in relation to any given issue?

  6. What is the overall business strategy?

  7. What is measured?

  8. Did any value-added analysis or lean thinking take place to identify some of the gaps shown on the as is process map?

  9. What will be the consequences to the stakeholder (financial, reputation etc) if software support services does not go ahead or fails to deliver the objectives?

  10. Is software support services dependent on the successful delivery of a current project?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the software support services book in PDF containing requirements, which criteria correspond to the criteria in...

Your software support services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the software support services Self-Assessment and Scorecard you will develop a clear picture of which software support services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough software support services Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage software support services projects with the 62 implementation resources:

  • 62 step-by-step software support services Project Management Form Templates covering over 6000 software support services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: In a competitive dialogue, were solutions proposed or confidential information given by a candidate not revealed to others without his/her express agreement?

  2. Procurement Audit: Is a log maintained over the use of signature plates?

  3. Quality Management Plan: Do trained quality assurance auditors conduct the audits as defined in the Quality Management Plan and scheduled by the software support services project manager?

  4. Probability and Impact Assessment: What kind of preparation would be required to do this?

  5. Decision Log: How does provision of information, both in terms of content and presentation, influence acceptance of alternative strategies?

  6. Stakeholder Management Plan: How will you engage this stakeholder and gain their commitment?

  7. Activity Duration Estimates: Do procedures exist describing how the software support services project scope will be managed?

  8. Procurement Audit: Have the funding arrangements been agreed where payments take place over several financial periods?

  9. Duration Estimating Worksheet: How can the software support services project be displayed graphically to better visualize the activities?

  10. Variance Analysis: Are all elements of indirect expense identified to overhead cost budgets of software support services projections?

 
Step-by-step and complete software support services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 software support services project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 software support services project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 software support services project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 software support services project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 software support services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 software support services project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any software support services project with this in-depth software support services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose software support services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in software support services and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make software support services investments work better.

This software support services All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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