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Fix the Repeat Fixes: Stop Reworking Accessibility Adjustments Every Quarter

$199.00
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A tailored course, built for your situation

Fix the Repeat Fixes: Stop Reworking Accessibility Adjustments Every Quarter

A 12-module system to build once, deploy forever workplace accommodations that stick

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Spending hours each month re-explaining or re-implementing the same accessibility accommodations because the process doesn’t stick

The situation this course is for

Every quarter, the same managers request the same tools. The same employees need the same setup guides rebuilt. The same IT tickets get reopened because documentation was lost or fragmented. This isn’t a compliance gap, it’s a systems gap. The work gets done, but it never stays done. As role instability grows, continuity depends on making adjustments that survive turnover, re-orgs, and leadership changes. Without a repeatable deployment model, time is spent re-fixing instead of advancing inclusion.

Who this is for

Disability Specialist in a large infrastructure organization, managing repeated accommodation requests with limited time and inconsistent stakeholder follow-through

Who this is not for

Those who only handle one-off accommodation requests with no follow-up, or those whose organization already has a fully documented, reusable accommodation deployment system

What you walk away with

  • Create a standardized accommodation package for each common request type
  • Deploy self-guided setup workflows that reduce follow-up time by 70%
  • Document adjustments in a way that survives team changes and manager turnover
  • Reduce repeat IT and HR coordination for the same tools and setups
  • Build stakeholder trust by delivering faster, consistent responses every time

The 12 modules (with all 144 chapters)

Module 1. Map the Top 5 Repeat Accommodation Requests
Identify which adjustments come back most often and prioritize them for systemization. Use real case data to isolate patterns and eliminate redundant efforts.
12 chapters in this module
  1. Track request frequency by role
  2. Log tools used per case
  3. Identify repeat managers
  4. Flag recurring setup steps
  5. Group by software type
  6. Sort by resolution time
  7. Find common blockers
  8. List stakeholder touchpoints
  9. Note documentation gaps
  10. Assign rework cost
  11. Build request heatmap
  12. Select top 5 to standardize
Module 2. Design the One-Time Setup Package
Turn a single accommodation into a reusable deployment kit with checklists, links, and permissions pre-loaded. Eliminate the need to re-research or re-configure.
12 chapters in this module
  1. Define core components
  2. Assemble software links
  3. Add access instructions
  4. Include permission steps
  5. Embed setup video links
  6. Attach compatibility guide
  7. Build manager FAQ
  8. Create employee checklist
  9. Add IT handoff note
  10. Standardize naming
  11. Version control method
  12. Store in shared drive
Module 3. Build the Self-Guided Employee Workflow
Create step-by-step paths employees can follow without handholding. Reduce your involvement after initial approval.
12 chapters in this module
  1. Map user journey start
  2. List first action
  3. Add login instructions
  4. Include download steps
  5. Show install process
  6. Guide through setup
  7. Add test verification
  8. Link to support
  9. Embed feedback form
  10. Track completion
  11. Notify manager
  12. Close loop automatically
Module 4. Automate the Manager Briefing
Replace live meetings with a consistent, on-demand briefing that explains responsibilities, tools, and follow-up, delivered the moment approval is given.
12 chapters in this module
  1. Define manager needs
  2. List key expectations
  3. Explain timeline
  4. Show tool impact
  5. Clarify privacy rules
  6. Add support contacts
  7. Link to resources
  8. Set check-in dates
  9. Attach policy summary
  10. Build email auto-send
  11. Create read receipt
  12. Archive for compliance
Module 5. Standardize the HR and IT Handoff
Eliminate back-and-forth by sending complete, pre-formatted requests that IT and HR can action without clarification.
12 chapters in this module
  1. List required fields
  2. Pre-fill employee data
  3. Attach approval proof
  4. Specify tool version
  5. Include setup deadline
  6. Define access level
  7. Add location details
  8. Note device type
  9. Send via ticketing
  10. Set priority tag
  11. Confirm receipt
  12. Track resolution
Module 6. Create the Living Documentation Hub
Build a central, searchable repository for all accommodation packages that stays current and accessible to authorized teams.
12 chapters in this module
  1. Choose platform
  2. Set access rules
  3. Name folder structure
  4. Upload first package
  5. Add search tags
  6. Include version log
  7. Link to policies
  8. Embed feedback button
  9. Assign owner
  10. Set review date
  11. Notify updates
  12. Audit access logs
Module 7. Implement the Approval Tracker
Replace scattered emails with a single dashboard that shows request status, approvals, and next steps, visible to you and only authorized parties.
12 chapters in this module
  1. Define status stages
  2. Build tracker layout
  3. Add request date
  4. Include employee name
  5. Log manager approval
  6. Note HR sign-off
  7. Track IT completion
  8. Set follow-up date
  9. Color-code delays
  10. Automate reminders
  11. Export monthly
  12. Archive closed cases
Module 8. Reduce Rework with Pre-Emptive Training
Stop repeat questions by delivering micro-training to new hires and new managers before they even ask.
12 chapters in this module
  1. Identify high-risk roles
  2. List common questions
  3. Build 5-minute guide
  4. Add video demo
  5. Link in onboarding
  6. Send manager alert
  7. Track views
  8. Test understanding
  9. Update quarterly
  10. Embed feedback
  11. Adjust based on data
  12. Scale to departments
Module 9. Handle Exceptions Without Breaking the System
Create a path for unique cases that doesn’t derail your standardized process or require starting from scratch.
12 chapters in this module
  1. Define exception criteria
  2. List rare scenarios
  3. Build override form
  4. Add approval layer
  5. Log deviation reason
  6. Attach to main package
  7. Update documentation
  8. Notify team
  9. Review quarterly
  10. Decide on standardization
  11. Archive case
  12. Report trends
Module 10. Maintain the System with Quarterly Refresh
Schedule a lightweight review to update tools, links, and policies so your packages stay functional and compliant without constant attention.
12 chapters in this module
  1. Set calendar date
  2. Review software versions
  3. Test all links
  4. Update screenshots
  5. Check policy changes
  6. Survey users
  7. Analyze feedback
  8. Prioritize updates
  9. Assign tasks
  10. Complete by deadline
  11. Notify stakeholders
  12. Log improvements
Module 11. Scale Across Departments Without More Work
Enable other teams to adopt your system with minimal support by designing for delegation from the start.
12 chapters in this module
  1. Identify early adopters
  2. Share success metrics
  3. Offer starter kit
  4. Host demo session
  5. Assign department lead
  6. Provide support window
  7. Collect feedback
  8. Adjust onboarding
  9. Track adoption rate
  10. Celebrate wins
  11. Publish internal case
  12. Expand rollout
Module 12. Turn Your Work into Organizational Memory
Ensure your system survives role changes by embedding it into onboarding, HR processes, and IT standards.
12 chapters in this module
  1. Link to HR policy
  2. Add to IT playbook
  3. Include in manager training
  4. Mention in reviews
  5. Reference in audits
  6. Add to compliance docs
  7. Present to leadership
  8. Publish metrics
  9. Secure endorsement
  10. Archive with knowledge team
  11. Update annually
  12. Celebrate sustainability

How this maps to your situation

  • When a manager re-requests the same screen reader setup
  • When HR asks for updated accommodation documentation
  • When IT re-opens a ticket for a tool already approved
  • When a new employee needs the same adjustment as last quarter

Before vs. after

Before
Accommodations are handled case by case, with repeated setup, retraining, and re-coordination every time the same tool or adjustment is needed.
After
Every common accommodation is a reusable package that deploys quickly, documents itself, and requires no rework, even with new managers, IT staff, or employees.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3-4 hours per module, designed to be completed in short sessions over 12 weeks or accelerated based on need.

If nothing changes
Without a system, every accommodation remains a one-off project. Time spent re-fixing grows as turnover increases, and role instability makes continuity harder to maintain.

How this compares to the alternatives

Generic compliance courses teach policy but not deployment. Internal wikis lack structure. Consultants charge thousands to build what this course enables you to build yourself, for 12th the cost.

Frequently asked

Is this focused on legal compliance?
No. This course is about operational durability, not legal checkboxes. Compliance is assumed; the focus is on making adjustments that stick.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this work if my team resists change?
Yes. The system is designed to reduce their workload, not add to it. Managers get clarity, IT gets clear requests, and HR gets documentation, automatically.
$199 one-time. Approximately 3-4 hours per module, designed to be completed in short sessions over 12 weeks or accelerated based on need..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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