Support Team Toolkit

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Initiate Support Team: consistent production of engaging, on brand Social Media Posts.

More Uses of the Support Team Toolkit:

  • Use technical acumen to provide design alternatives and Support Team in technical Issue Resolution.

  • Orchestrate Support Team: Service Design ensures the Support Team is operationally ready for new products and services and to help drive continuous membership and member support Performance Improvements.

  • Govern providing internal support to your Customer Service and Technical Support Teams by ensuring consistency in messaging and identification of potential leads.

  • Audit Support Team: predictive Problem Management conduct or interpret Data Analysis and advise Support Team and customer of anticipated future problems proactively.

  • Be accountable for partnering with the internal Business Intelligence team to drive the execution of system reporting requirements for several businesses and Support Teams across multiple internal organizations and geographies.

  • Maintain a consumer focused culture, always have Support Team striving to exceed needs of internal team.

  • Support Team operations with partner organizations and organizations to ensure Data Sharing agreements are aligned with your research goals.

  • Control Support Team: joint debugging and solving of live Customer Problems together with engineering and Support Teams.

  • Enforce Production Support protocols and timelines as defined by the Engineering Support Team.

  • Establish that your design provides Technical Support to thE Business areas, Development Teams, and other Production Support Teams on the Sanctions and AML applications.

  • Collaborate with your Engineering, Product and Support Teams on building, maintaining and monitoring the infrastructure for your SaaS platform.

  • Manage day to day operations and provide leadership, mentoring and direction to the Technical Support Team.

  • Devise Support Team: work closely with the member Support Team to research and take action on User Accounts.

  • Coordinate with development and field Support Teams for the release and maintenance of new versions of software product and Support new and existing system interfaces.

  • Confirm your organization monitors system uptime and performance, troubleshooting and resolving errors in partnership with the Service Desk and Network Support Team.

  • Drive adoption of Incident Management process across IT and partners closely with Applications team and the broader Application Production Support Team to quickly resolve and prevent incidents.

  • Integrate/collaborate with Application Development and Support Teams on various IT Projects relating to Database Security matters.

  • Manage work with multiplE Business stake holders, field service personnel, and internal Cloud Development, operations, security and Support Teams.

  • Develop and communicate Cloud Security Policies And Standards, and advocate compliance with Application Development, Application Support, and Vendor Support Teams.

  • Manage work with multi functional teams consisting of domain and technical architects along with Testing/Support Teams to deliver the End Product.

  • Be accountable for accounting, finance, Human Resources, Information Technology, Operations Planning and support, Sales And Marketing area to Support Team and/or department objectives.

  • Ensure you champion; lead Systems Support Teams, perform network Penetration Tests, application Vulnerability Assessment scans and Risk Assessment review.

  • Ensure you outpace; lead and coordinate the Technical Support Team to handle incidents, problems and Customer Service issues effectively through multiple communication channels.

  • Confirm your organization works with Platform Support Team to estimate timelines and release estimates for the requirements phase of the projects and help to ensure that the requirements are scheduled in manageable components.

  • Manage work with the Systematic Operations and Support Team to develop operational monitors, reports, and tools.

  • Establish Support Team: work as part of a Technical Support Team delivering a quality service to single/multiple clients using a variety of hardware and Software Products.

  • Ensure you commit; lead the internal Support Team and assign adequately Field Engineers and the Professional Services Partners.

  • Supervise Support Team: effectively communicate with enterprise Data Stewards, data specialists, and IT System Support Teams to resolve Data Management conflicts and escalate issues to management on a timely basis.

  • Develop and maintain positive working relationships with others; Support Team to reach common goals.

  • Ensure incidents are escalated to the proper Support Teams for validation and mitigation based on the identification of possible threats.

  • Be accountable for escalating to second tier support per Incident Management process, ensuring adherence to SLAs.

  • Manage work with the Professional Services, Customer Success, and Technical Support Team members on an ongoing basis to understand customer training needs and apply to training interventions.

  • Serve as point of escalation for staff and customers to resolve technical problems.


Save time, empower your teams and effectively upgrade your processes with access to this practical Support Team Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Support Team related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Support Team specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Support Team Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Support Team improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What is the Support Team problem definition? What do you need to resolve?

  2. How can you improve Support Team?

  3. Which Support Team data should be retained?

  4. Is the need for Organizational Change recognized?

  5. How would you define the culture at your organization, how susceptible is it to Support Team changes?

  6. What is the recognized need?

  7. What creative shifts do you need to take?

  8. How do you track Customer Value, profitability or Financial Return, organizational success, and sustainability?

  9. Is there any other Support Team solution?

  10. What are the costs of reform?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Support Team book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Support Team self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Support Team Self-Assessment and Scorecard you will develop a clear picture of which Support Team areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Support Team Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Support Team projects with the 62 implementation resources:

  • 62 step-by-step Support Team Project Management Form Templates covering over 1500 Support Team project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Support Team project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Support Team Project Team have enough people to execute the Support Team Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Support Team Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Support Team Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Support Team project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Support Team project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Support Team project with this in-depth Support Team Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Support Team projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Support Team and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Support Team investments work better.

This Support Team All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.