A tailored course, built for your situation
Target Operating Model Design for Strategic Execution
Build a future-proof operating model that aligns with evolving strategic demands
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Struggling to align your organization’s structure with its strategic goals, despite having the right vision?
The situation this course is for
Even with a clear strategy, many leaders face misalignment across teams, inconsistent delivery, and operational drag. The gap isn't vision, it's the operating model that's supposed to bring it to life. Without a coherent design, initiatives stall, resources scatter, and accountability blurs. You're expected to deliver transformation, but the machinery underneath isn't calibrated to execute.
Who this is for
Strategic operator leading transformation in a high-growth or high-complexity environment, focused on execution integrity and organizational coherence
Who this is not for
Entry-level staff, consultants selling generic frameworks, or those seeking theoretical overviews without implementation focus
What you walk away with
- Design a target operating model that reflects current strategic priorities
- Map critical capabilities and align them to delivery outcomes
- Diagnose misalignments between structure, process, and people
- Build executive consensus using clear, visual architecture
- Deploy a phased implementation playbook tailored to your context
The 12 modules (with all 144 chapters)
Module 1. Foundations of Operating Model Design
Establish the core principles of a target operating model and how it bridges strategy to execution. Understand the components that define operational coherence and why traditional models fail under change.
12 chapters in this module
- Defining the operating model
- Strategy to execution gap
- Core design dimensions
- Lifecycle overview
- Model vs framework
- Governance integration
- Capability mapping basics
- Stakeholder alignment
- Change readiness
- Performance linkage
- Risk exposure
- Iterative refinement
Module 2. Diagnosing Current State Misalignment
Assess your existing operating model for structural gaps, process friction, and capability shortfalls. Use diagnostic tools to identify root causes of execution failure and misaligned incentives.
12 chapters in this module
- Operational health check
- Process flow audit
- Role clarity scan
- Decision rights mapping
- Handoff inefficiencies
- Capacity bottlenecks
- Cross-functional friction
- Information flow gaps
- Accountability leaks
- Resource misalignment
- Technology constraints
- Feedback loop latency
Module 3. Defining Strategic Capabilities
Identify the critical capabilities your organization must master to deliver on its strategic objectives. Prioritize based on impact, maturity, and interdependence.
12 chapters in this module
- Capability definition
- Strategic dependency
- Maturity assessment
- Interdependency mapping
- Core vs enabling
- External benchmarking
- Investment prioritization
- Capability ownership
- Performance indicators
- Scalability testing
- Future-readiness
- Capability roadmap
Module 4. Designing Organizational Structure
Create a structure that supports decision speed, accountability, and agility. Avoid common pitfalls like silos, duplication, and unclear reporting lines.
12 chapters in this module
- Structure purpose
- Span of control
- Centralization balance
- Role design
- Reporting clarity
- Dual-hat risks
- Matrix navigation
- Team boundary design
- Decision authority
- Cross-functional roles
- Leadership layering
- Structure iteration
Module 5. Process Architecture and Flow
Design end-to-end processes that eliminate handoff delays, reduce rework, and enhance customer and stakeholder experience across the value chain.
12 chapters in this module
- Value stream mapping
- Process ownership
- Handoff design
- Rework triggers
- Cycle time reduction
- Standardization level
- Exception handling
- Automation readiness
- Process governance
- KPI alignment
- Customer journey sync
- Continuous improvement
Module 6. Governance and Decision Rights
Establish clear decision rights and governance rhythms that enable speed without sacrificing control. Align oversight to strategic risk and operational tempo.
12 chapters in this module
- Decision types
- Approval authority
- Escalation paths
- Governance cadence
- Steering committee design
- Risk threshold setting
- Performance oversight
- Change control
- Budget alignment
- Resource gating
- Compliance integration
- Feedback integration
Module 7. People and Talent Alignment
Ensure your talent strategy supports the operating model, with roles, skills, and incentives aligned to deliver strategic outcomes.
12 chapters in this module
- Role clarity
- Skill gap analysis
- Incentive design
- Performance management
- Leadership alignment
- Talent mobility
- Succession planning
- Culture fit
- Engagement drivers
- Development pathways
- Rewards linkage
- Feedback systems
Module 8. Technology and Enabling Systems
Evaluate how technology supports or hinders execution. Align platforms, data flows, and integration points to the target operating model.
12 chapters in this module
- System alignment
- Data architecture
- Integration points
- Platform scalability
- User experience
- Automation potential
- Security posture
- Vendor dependencies
- Change management
- Support structure
- Upgrade cycles
- Cost efficiency
Module 9. Change Adoption and Momentum
Drive adoption by aligning communication, training, and leadership behavior to sustain momentum and overcome resistance.
12 chapters in this module
- Change readiness
- Stakeholder mapping
- Communication planning
- Leadership alignment
- Training design
- Pilot rollout
- Feedback loops
- Resistance signals
- Behavior change
- Momentum tracking
- Celebration design
- Sustainment planning
Module 10. Performance Measurement and KPIs
Define leading and lagging indicators that reflect operating model health and strategic progress, avoiding vanity metrics.
12 chapters in this module
- KPI selection
- Leading indicators
- Lagging indicators
- Dashboard design
- Target setting
- Data accuracy
- Review rhythm
- Accountability linkage
- Trend analysis
- Threshold alerts
- Improvement triggers
- Reporting efficiency
Module 11. Financial and Resource Alignment
Ensure budget, headcount, and investment decisions support the operating model and strategic priorities, not legacy patterns.
12 chapters in this module
- Budget alignment
- Cost center design
- Headcount planning
- Investment prioritization
- Resource allocation
- Capacity planning
- Funding models
- ROI tracking
- Efficiency metrics
- OPEX vs CAPEX
- Vendor spend
- Financial governance
Module 12. Implementation and Iteration
Execute the operating model rollout with a phased, adaptive approach. Use feedback and performance data to refine the model continuously.
12 chapters in this module
- Rollout sequencing
- Pilot design
- Feedback integration
- Adjustment triggers
- Phase evaluation
- Scaling strategy
- Risk mitigation
- Stakeholder updates
- Documentation standards
- Knowledge transfer
- Lessons capture
- Model evolution
How this maps to your situation
- Leading a transformation initiative without full alignment
- Scaling operations amid structural ambiguity
- Delivering strategic outcomes with limited executive consensus
- Modernizing legacy operations to meet current demands
Before vs. after
Before
Unclear structure, misaligned teams, slow decision-making, and fragmented execution despite strong strategy
After
A coherent, aligned operating model that turns strategic intent into consistent, measurable outcomes
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per week over 12 weeks to complete all modules and apply templates
If nothing changes
Without a deliberate operating model, even the best strategy will underdeliver. Misalignment compounds over time, creating inertia that slows response, erodes confidence, and wastes resources.
How this compares to the alternatives
Generic consulting frameworks lack implementation specificity. Public courses often miss real-world complexity. This course delivers structured, actionable guidance tailored to strategic operators facing execution pressure.
Frequently asked
Is this course relevant if I'm not in a C-suite role?
Yes. It's designed for strategic operators at any level who influence execution and organizational design.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I receive practical tools I can use immediately?
Yes. Every module includes downloadable templates and worked examples you can apply directly to your context.
$199 one-time. Approximately 3 hours per week over 12 weeks to complete all modules and apply templates.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours