A tailored course, built for your situation
Target Operating Model Strategy for Executive Leaders
A 12-module blueprint to align strategy, structure, and execution at scale
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
The gap between strategic intent and operational delivery is widening, and only a deliberate operating model can close it.
The situation this course is for
Leaders with national platforms and growing accountability often face misaligned teams, inconsistent governance, and unclear decision rights. Without a unified operating model, even the best strategy stalls in execution. The burden of coordination grows, agility fades, and momentum is lost across functions and geographies.
Who this is for
Executive leaders driving national-scale professional platforms, accountable for strategic alignment, organizational resilience, and measurable impact across complex stakeholder environments.
Who this is not for
Individual contributors, technical specialists, or managers without cross-functional decision authority or strategic design responsibility.
What you walk away with
- Define a clear target operating model aligned to strategic goals
- Map governance, decision rights, and accountability structures
- Identify and eliminate operational redundancies
- Strengthen cross-functional collaboration and execution speed
- Build a living implementation playbook for ongoing refinement
The 12 modules (with all 144 chapters)
Module 1. Strategic Intent and Operating Model Alignment
Clarify how current strategic goals demand a redesigned operating model. Define success metrics and stakeholder expectations.
12 chapters in this module
- Link strategy to operating model design
- Define measurable outcomes for alignment
- Assess current model gaps
- Map stakeholder influence and needs
- Establish decision-making thresholds
- Identify key performance indicators
- Set operating model boundaries
- Balance centralization and autonomy
- Define leadership accountability
- Align mission with structure
- Evaluate external pressures
- Prioritize strategic dependencies
Module 2. Governance Framework Design
Build a governance model that enables speed and accountability. Define roles, escalation paths, and review rhythms.
12 chapters in this module
- Design governance decision rights
- Map formal and informal power
- Define board engagement rules
- Set cadence for reviews
- Clarify escalation protocols
- Assign oversight responsibilities
- Balance control and agility
- Integrate compliance requirements
- Document governance workflows
- Link governance to performance
- Avoid decision bottlenecks
- Enable cross-unit coordination
Module 3. Organizational Structure and Design Principles
Select the right structure, functional, matrix, or networked, based on strategic demands and cultural context.
12 chapters in this module
- Choose structural archetype
- Define span of control norms
- Map reporting relationships
- Balance specialization and integration
- Design for scalability
- Preserve local responsiveness
- Minimize coordination costs
- Align structure to strategy
- Test for decision speed
- Integrate functional interdependencies
- Define role clarity standards
- Avoid structural redundancy
Module 4. Capability Mapping and Gap Analysis
Identify critical capabilities required to deliver strategy and assess current maturity levels across functions.
12 chapters in this module
- List strategic capabilities needed
- Assess current capability maturity
- Identify capability ownership
- Map capability dependencies
- Benchmark against peers
- Define capability KPIs
- Prioritize capability investments
- Link capability to outcomes
- Identify skill gaps
- Plan capability development
- Track capability evolution
- Align talent strategy
Module 5. Process Architecture and Integration
Design end-to-end processes that span functions and geographies, ensuring consistency and efficiency.
12 chapters in this module
- Define core business processes
- Map cross-functional workflows
- Standardize key procedures
- Integrate finance and operations
- Design customer-facing processes
- Optimize internal handoffs
- Define process ownership
- Set performance metrics
- Identify automation opportunities
- Ensure compliance integration
- Simplify process complexity
- Validate process resilience
Module 6. Decision Rights and Accountability Models
Clarify who decides what, how trade-offs are resolved, and how accountability is enforced across the organization.
12 chapters in this module
- Define decision types
- Assign decision owners
- Clarify input roles
- Set approval thresholds
- Document escalation paths
- Balance speed and control
- Link decisions to data
- Ensure transparency
- Track decision quality
- Enforce accountability
- Review decision patterns
- Adapt decision frameworks
Module 7. Performance Management and KPIs
Design a performance system that drives behavior aligned with strategic goals and operating model intent.
12 chapters in this module
- Define strategic KPIs
- Align metrics to roles
- Set performance baselines
- Design feedback loops
- Link incentives to outcomes
- Track cross-functional results
- Avoid metric gaming
- Simplify reporting structure
- Ensure data accuracy
- Review performance rhythms
- Adjust targets dynamically
- Communicate performance clearly
Module 8. Talent and Leadership Alignment
Ensure leadership behaviors and talent systems reinforce the target operating model and strategic direction.
12 chapters in this module
- Assess leadership fit
- Define expected behaviors
- Align incentives to strategy
- Develop leadership pipeline
- Map talent to roles
- Design onboarding for alignment
- Evaluate cultural fit
- Strengthen succession planning
- Enable leadership collaboration
- Address misalignment early
- Promote accountability culture
- Reinforce operating model values
Module 9. Technology and Enabler Alignment
Ensure systems and tools support, not hinder, the target operating model and strategic execution.
12 chapters in this module
- Audit current technology fit
- Map systems to processes
- Identify integration gaps
- Prioritize digital enablers
- Align data architecture
- Ensure access controls
- Evaluate scalability
- Support remote collaboration
- Enable real-time reporting
- Plan for system upgrades
- Optimize user experience
- Link tech to decision speed
Module 10. Change Adoption and Communication Strategy
Design a change plan that drives understanding, buy-in, and sustained adoption across diverse stakeholder groups.
12 chapters in this module
- Assess change readiness
- Identify key influencers
- Craft core messaging
- Plan communication rhythm
- Address resistance early
- Engage middle management
- Celebrate early wins
- Reinforce new behaviors
- Monitor sentiment shifts
- Adapt messaging approach
- Sustain momentum
- Embed change permanently
Module 11. Operating Model Validation and Testing
Test the operating model under real-world conditions to identify weaknesses and refine design before full rollout.
12 chapters in this module
- Design pilot scenarios
- Select test units
- Simulate decision flows
- Gather stakeholder feedback
- Measure process efficiency
- Evaluate governance clarity
- Track leadership alignment
- Assess technology fit
- Identify bottlenecks
- Refine accountability rules
- Adjust performance metrics
- Validate scalability
Module 12. Implementation Roadmap and Playbook
Build a phased, actionable plan to transition from current state to target operating model with clear ownership and milestones.
12 chapters in this module
- Define transition phases
- Set implementation milestones
- Assign change owners
- Sequence capability builds
- Plan resource allocation
- Track progress transparently
- Adjust for feedback
- Maintain executive focus
- Sustain momentum
- Embed continuous improvement
- Update playbook regularly
- Scale lessons across units
How this maps to your situation
- Leading a national professional platform with cross-functional complexity
- Scaling operations without sacrificing strategic alignment
- Balancing central governance with local execution needs
- Driving change in a high-accountability, high-visibility role
Before vs. after
Before
Strategic goals exist, but execution is inconsistent; governance is unclear; teams operate in silos; decision-making is slow.
After
A clear, validated operating model aligns structure, process, and people, enabling faster decisions, stronger accountability, and measurable progress.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for executive pacing with on-demand access.
If nothing changes
Without a deliberate operating model, strategic momentum stalls, coordination costs rise, and leadership focus fragments, jeopardizing long-term impact and organizational resilience.
How this compares to the alternatives
Unlike generic strategy courses, this program delivers a tailored, step-by-step path to operationalizing strategy, specifically for leaders managing national-scale platforms with complex stakeholder ecosystems.
Frequently asked
Who is this course designed for?
Executive leaders responsible for aligning strategy, structure, and execution across complex, multi-unit organizations.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a money-back guarantee?
Yes, 30-day money-back guarantee if the course does not meet expectations.
$199 one-time. Approximately 3 hours per module, designed for executive pacing with on-demand access..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours