The Complete Guide to Employee Assistance Programs
You're under pressure. Your team is stretched thin, engagement is slipping, and absenteeism is creeping up. You know mental health and wellbeing initiatives are no longer optional-they’re strategic imperatives. But where do you start? How do you build, scale, and measure an Employee Assistance Program that actually moves the needle? Most HR and people leaders are stuck between outdated policies and incomplete guidance. They’re spending budget without confidence, rolling out initiatives that fail to gain traction, or worse-damage trust with employees who feel unsupported. The Complete Guide to Employee Assistance Programs is your step-by-step blueprint for designing, deploying, and optimising a world-class EAP that delivers measurable ROI. From compliance and confidentiality to cultural alignment and crisis intervention, this course gives you the structure, tools, and authority to act with precision and confidence. In just 4 weeks, you will go from fragmented thinking to having a fully operational, board-ready EAP strategy-complete with vendor evaluation frameworks, internal rollout plans, KPI dashboards, and a certification that validates your expertise. One senior HR director used this exact framework to reduce short-term disability claims by 37% in 9 months across a 2,300-person organisation. She now leads wellbeing strategy at a Fortune 500 company. You don’t need permission. You need a plan. And this course is it. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced, Immediate Access, Zero Time Conflicts
This course is 100% self-paced, with on-demand access from any device, anywhere in the world. You control the timeline. Whether you complete it in 3 weeks or spread it over 3 months, every resource is available the moment you enrol-with no live sessions, fixed deadlines, or scheduling hassles. Most learners implement their first high-impact EAP enhancement within 10 days. By week 4, they’ve finalised their full program architecture and are ready to present to leadership. Lifetime Access, Continuous Updates, Future-Proof Learning
- Gain permanent access to all course materials-including future updates at no additional cost.
- Stay current with evolving regulations, workplace trends, and mental health best practices through our ongoing content enhancements.
- Access is fully mobile-friendly, allowing you to learn during commutes, between meetings, or from home-no installations, no downloads.
Expert-Backed, Practitioner-Tested Support
You are not alone. Throughout the course, you’ll receive direct guidance from our team of certified organisational psychologists, compliance specialists, and HR transformation leads. Ask questions, submit draft strategies for feedback, and get clarity on complex implementation challenges. This isn’t theoretical. These are the same experts who’ve advised multinational firms on EAP strategy, crisis response, and psychological safety frameworks. Certification That Builds Credibility and Career Momentum
Upon completion, you will earn a Certificate of Completion issued by The Art of Service-a globally recognised accreditation in professional development and workplace innovation. Employers, boards, and audit teams recognise this certification as proof of rigorous, applied learning in employee wellbeing and risk mitigation. This certificate isn’t just a badge. It’s career leverage. Past learners have used it to secure promotions, influence change at scale, and lead wellness transformation across regions. Transparent Pricing, No Hidden Fees, Full Buyer Protection
The investment is straightforward. There are no hidden fees, no subscription traps, and no surprise charges. One flat fee grants you everything-no upsells, ever. We accept all major payment methods: Visa, Mastercard, PayPal. All transactions are encrypted and fully secure. Zero-Risk Enrollment: Satisfied or Refunded
If you complete the first two modules and don’t feel significantly more confident, capable, and equipped to build and lead an EAP, contact us for a full refund-no questions asked, no forms, no delays. You have 60 days from enrollment to claim this guarantee. This isn’t a sales tactic. It’s our commitment to delivering undeniable value. What Happens After You Enrol?
After registration, you’ll receive a confirmation email. Once your learner profile is processed, you’ll get a separate message with secure access details. Our system ensures data privacy and compliance with global HR regulations. Delivery follows standard operational timelines-no immediate access implied. “Will This Work for Me?”-Yes, Even If…
- You’re new to wellbeing programs and have never managed an EAP before.
- Your organisation has no existing mental health infrastructure.
- You’re working with limited budget or reluctant stakeholders.
- You operate in a highly regulated industry like healthcare, finance, or government.
This course works even if your company culture has historically avoided mental health discussions. You’ll learn how to reframe EAPs not as a “soft benefit” but as a strategic productivity, retention, and risk management tool. One compliance officer in a conservative manufacturing firm used the stakeholder alignment templates to gain executive buy-in, resulting in a 4x increase in EAP utilisation within six months-without cultural resistance. We’ve built in multiple risk reversals: the money-back guarantee, the expert support network, the real-world templates, and the global certification-all designed to eliminate hesitation and maximise your certainty.
Module 1: Foundations of Employee Assistance Programs - Definition and modern scope of Employee Assistance Programs
- Historical evolution of EAPs from crisis response to strategic wellbeing
- Core legal, ethical, and confidentiality frameworks globally
- Distinguishing EAPs from general mental health benefits and wellness apps
- Understanding the psychological contract and employee trust
- The business case: EAPs as tools for reducing absenteeism and presenteeism
- Key stakeholders in EAP implementation: HR, legal, leadership, and employees
- Mapping organisational pain points that EAPs can resolve
- The role of EAPs in psychological safety and inclusion
- Setting realistic expectations for EAP impact and limitations
Module 2: Regulatory Compliance and Risk Mitigation - Global regulatory landscape: GDPR, HIPAA, ADA, FMLA, and privacy laws
- Data handling protocols for EAP referrals and reporting
- Confidentiality boundaries: what can and cannot be shared with management
- Liability protection for employers using third-party EAP providers
- Compliance documentation templates and audit readiness checklists
- Navigating cross-border EAP operations in multinationals
- Employer duties during mental health crises and suicidal ideation disclosures
- Recordkeeping standards and secure storage of EAP data
- Risk assessment for internal vs. outsourced EAP models
- Legal responsibilities in EAP non-compliance: real-world case studies
Module 3: EAP Design and Strategic Frameworks - Defining your organisation’s EAP mission, vision, and objectives
- Conducting a workforce needs assessment using validated surveys
- Segmenting employee populations by risk, role, and lifecycle stage
- Designing tiered support models: primary, secondary, and tertiary intervention
- Aligning EAP strategy with overall HR, diversity, and retention goals
- Creating a 12-month EAP rollout roadmap with milestones
- Defining service scope: counselling, financial advice, legal support, crisis intervention
- Building flexibility for remote, hybrid, and frontline workers
- Incorporating trauma-informed principles into EAP design
- Developing escalation pathways for high-risk cases
Module 4: Vendor Selection and Partnership Management - Step-by-step vendor evaluation framework with scoring matrix
- Key performance indicators to demand in EAP contracts
- Benchmarking service levels: response times, counselling session caps, languages offered
- Conducting due diligence on provider accreditations and therapist qualifications
- Negotiating pricing models: per-employee, flat fee, or usage-based
- Drafting master service agreements with clear SLAs and penalties
- Managing conflicts of interest in multi-client providers
- Transitioning between EAP providers without service disruption
- Evaluating digital platforms: security, accessibility, reporting dashboards
- Internal governance model for ongoing vendor oversight
Module 5: Implementation Planning and Change Management - Creating an internal EAP launch task force with cross-functional roles
- Developing a communication plan to build awareness and reduce stigma
- Designing compelling EAP branding and internal marketing assets
- Training managers to identify distress and make appropriate referrals
- Scripts for discussing EAP access in performance reviews and disciplinary actions
- Onboarding materials for new hires: integrating EAP into orientation
- Conducting dry-run scenarios for crisis response coordination
- Preparing FAQs and myth-busting content for employee concerns
- Rollout sequencing: pilot teams, phased launches, global time zones
- Measuring initial engagement and adjusting tactics in real time
Module 6: Confidentiality, Ethics, and Case Management - Principles of therapeutic confidentiality in workplace settings
- When and how to break confidentiality: imminent harm protocols
- Role clarity: EAP counsellor vs. HR advisor vs. occupational health
- Handling disclosure of domestic violence, substance misuse, or financial distress
- Documentation standards for case notes and referral records
- Ethical dilemmas in dual relationships and manager referrals
- Managing employee resistance to EAP engagement
- Crisis intervention protocols: hostage situations, workplace violence threats
- Supporting employees returning from mental health leave
- Working with occupational physicians and disability case managers
Module 7: Data, KPIs, and Performance Measurement - Designing anonymous EAP utilisation dashboards for leadership
- Defining success: utilisation rates, referral sources, satisfaction scores
- Analysing trends in presenting issues: stress, anxiety, burnout, relationship conflict
- Linking EAP data to broader HR metrics: turnover, absenteeism, performance
- Calculating ROI: reduced sick days, lower turnover, higher retention
- Using benchmark data to position your EAP against industry standards
- Conducting annual EAP impact assessments for board reporting
- Avoiding data misuse and protecting employee privacy in analytics
- Presenting EAP outcomes in executive summaries and budget reviews
- Creating visual reports that communicate value without breaching confidentiality
Module 8: Mental Health Literacy and Manager Enablement - Training line managers to spot early signs of psychological distress
- Scripts for compassionate, non-judgmental check-in conversations
- Responding to disclosures of depression, anxiety, or suicidal thoughts
- Managing performance issues with mental health considerations
- Balancing accountability and support in disciplinary processes
- Guidelines for approving flexible work arrangements post-crisis
- Building psychological safety within teams through trusted communication
- Role-playing difficult conversations using real-world scenarios
- Creating manager toolkits: referral forms, conversation guides, legal boundaries
- Measuring manager confidence and competence in mental health support
Module 9: Crisis Response and Critical Incident Management - Developing a crisis response playbook integrated with EAP services
- Immediate post-incident support: onsite counselling and group debriefs
- Coordinating with emergency services and occupational health teams
- Supporting employees after trauma: accidents, fatalities, or natural disasters
- Managing collective grief and organisational shock
- Providing resources for families of affected employees
- Post-crisis follow-up and long-term psychological monitoring
- Debriefing internal teams to improve future responses
- Managing media and public statements without compromising confidentiality
- Building resilience capacity to reduce long-term impact
Module 10: EAP Integration with Broader Wellbeing Programs - Aligning EAP with mental health, financial wellness, and occupational health initiatives
- Creating seamless referral pathways to internal and external services
- Differentiating between EAP, occupational therapy, and disability management
- Integrating EAP into return-to-work and rehabilitation programs
- Connecting EAP with DEI initiatives for marginalised employee groups
- Supporting neurodivergent, LGBTQ+, and culturally diverse employees
- Linking EAP to digital health platforms and wearable technology programs
- Coordinating with Employee Resource Groups (ERGs) and peer support networks
- Avoiding service duplication and resource overlap
- Creating a unified wellbeing ecosystem with clear access points
Module 11: Customisation and Industry-Specific Applications - Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Definition and modern scope of Employee Assistance Programs
- Historical evolution of EAPs from crisis response to strategic wellbeing
- Core legal, ethical, and confidentiality frameworks globally
- Distinguishing EAPs from general mental health benefits and wellness apps
- Understanding the psychological contract and employee trust
- The business case: EAPs as tools for reducing absenteeism and presenteeism
- Key stakeholders in EAP implementation: HR, legal, leadership, and employees
- Mapping organisational pain points that EAPs can resolve
- The role of EAPs in psychological safety and inclusion
- Setting realistic expectations for EAP impact and limitations
Module 2: Regulatory Compliance and Risk Mitigation - Global regulatory landscape: GDPR, HIPAA, ADA, FMLA, and privacy laws
- Data handling protocols for EAP referrals and reporting
- Confidentiality boundaries: what can and cannot be shared with management
- Liability protection for employers using third-party EAP providers
- Compliance documentation templates and audit readiness checklists
- Navigating cross-border EAP operations in multinationals
- Employer duties during mental health crises and suicidal ideation disclosures
- Recordkeeping standards and secure storage of EAP data
- Risk assessment for internal vs. outsourced EAP models
- Legal responsibilities in EAP non-compliance: real-world case studies
Module 3: EAP Design and Strategic Frameworks - Defining your organisation’s EAP mission, vision, and objectives
- Conducting a workforce needs assessment using validated surveys
- Segmenting employee populations by risk, role, and lifecycle stage
- Designing tiered support models: primary, secondary, and tertiary intervention
- Aligning EAP strategy with overall HR, diversity, and retention goals
- Creating a 12-month EAP rollout roadmap with milestones
- Defining service scope: counselling, financial advice, legal support, crisis intervention
- Building flexibility for remote, hybrid, and frontline workers
- Incorporating trauma-informed principles into EAP design
- Developing escalation pathways for high-risk cases
Module 4: Vendor Selection and Partnership Management - Step-by-step vendor evaluation framework with scoring matrix
- Key performance indicators to demand in EAP contracts
- Benchmarking service levels: response times, counselling session caps, languages offered
- Conducting due diligence on provider accreditations and therapist qualifications
- Negotiating pricing models: per-employee, flat fee, or usage-based
- Drafting master service agreements with clear SLAs and penalties
- Managing conflicts of interest in multi-client providers
- Transitioning between EAP providers without service disruption
- Evaluating digital platforms: security, accessibility, reporting dashboards
- Internal governance model for ongoing vendor oversight
Module 5: Implementation Planning and Change Management - Creating an internal EAP launch task force with cross-functional roles
- Developing a communication plan to build awareness and reduce stigma
- Designing compelling EAP branding and internal marketing assets
- Training managers to identify distress and make appropriate referrals
- Scripts for discussing EAP access in performance reviews and disciplinary actions
- Onboarding materials for new hires: integrating EAP into orientation
- Conducting dry-run scenarios for crisis response coordination
- Preparing FAQs and myth-busting content for employee concerns
- Rollout sequencing: pilot teams, phased launches, global time zones
- Measuring initial engagement and adjusting tactics in real time
Module 6: Confidentiality, Ethics, and Case Management - Principles of therapeutic confidentiality in workplace settings
- When and how to break confidentiality: imminent harm protocols
- Role clarity: EAP counsellor vs. HR advisor vs. occupational health
- Handling disclosure of domestic violence, substance misuse, or financial distress
- Documentation standards for case notes and referral records
- Ethical dilemmas in dual relationships and manager referrals
- Managing employee resistance to EAP engagement
- Crisis intervention protocols: hostage situations, workplace violence threats
- Supporting employees returning from mental health leave
- Working with occupational physicians and disability case managers
Module 7: Data, KPIs, and Performance Measurement - Designing anonymous EAP utilisation dashboards for leadership
- Defining success: utilisation rates, referral sources, satisfaction scores
- Analysing trends in presenting issues: stress, anxiety, burnout, relationship conflict
- Linking EAP data to broader HR metrics: turnover, absenteeism, performance
- Calculating ROI: reduced sick days, lower turnover, higher retention
- Using benchmark data to position your EAP against industry standards
- Conducting annual EAP impact assessments for board reporting
- Avoiding data misuse and protecting employee privacy in analytics
- Presenting EAP outcomes in executive summaries and budget reviews
- Creating visual reports that communicate value without breaching confidentiality
Module 8: Mental Health Literacy and Manager Enablement - Training line managers to spot early signs of psychological distress
- Scripts for compassionate, non-judgmental check-in conversations
- Responding to disclosures of depression, anxiety, or suicidal thoughts
- Managing performance issues with mental health considerations
- Balancing accountability and support in disciplinary processes
- Guidelines for approving flexible work arrangements post-crisis
- Building psychological safety within teams through trusted communication
- Role-playing difficult conversations using real-world scenarios
- Creating manager toolkits: referral forms, conversation guides, legal boundaries
- Measuring manager confidence and competence in mental health support
Module 9: Crisis Response and Critical Incident Management - Developing a crisis response playbook integrated with EAP services
- Immediate post-incident support: onsite counselling and group debriefs
- Coordinating with emergency services and occupational health teams
- Supporting employees after trauma: accidents, fatalities, or natural disasters
- Managing collective grief and organisational shock
- Providing resources for families of affected employees
- Post-crisis follow-up and long-term psychological monitoring
- Debriefing internal teams to improve future responses
- Managing media and public statements without compromising confidentiality
- Building resilience capacity to reduce long-term impact
Module 10: EAP Integration with Broader Wellbeing Programs - Aligning EAP with mental health, financial wellness, and occupational health initiatives
- Creating seamless referral pathways to internal and external services
- Differentiating between EAP, occupational therapy, and disability management
- Integrating EAP into return-to-work and rehabilitation programs
- Connecting EAP with DEI initiatives for marginalised employee groups
- Supporting neurodivergent, LGBTQ+, and culturally diverse employees
- Linking EAP to digital health platforms and wearable technology programs
- Coordinating with Employee Resource Groups (ERGs) and peer support networks
- Avoiding service duplication and resource overlap
- Creating a unified wellbeing ecosystem with clear access points
Module 11: Customisation and Industry-Specific Applications - Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Defining your organisation’s EAP mission, vision, and objectives
- Conducting a workforce needs assessment using validated surveys
- Segmenting employee populations by risk, role, and lifecycle stage
- Designing tiered support models: primary, secondary, and tertiary intervention
- Aligning EAP strategy with overall HR, diversity, and retention goals
- Creating a 12-month EAP rollout roadmap with milestones
- Defining service scope: counselling, financial advice, legal support, crisis intervention
- Building flexibility for remote, hybrid, and frontline workers
- Incorporating trauma-informed principles into EAP design
- Developing escalation pathways for high-risk cases
Module 4: Vendor Selection and Partnership Management - Step-by-step vendor evaluation framework with scoring matrix
- Key performance indicators to demand in EAP contracts
- Benchmarking service levels: response times, counselling session caps, languages offered
- Conducting due diligence on provider accreditations and therapist qualifications
- Negotiating pricing models: per-employee, flat fee, or usage-based
- Drafting master service agreements with clear SLAs and penalties
- Managing conflicts of interest in multi-client providers
- Transitioning between EAP providers without service disruption
- Evaluating digital platforms: security, accessibility, reporting dashboards
- Internal governance model for ongoing vendor oversight
Module 5: Implementation Planning and Change Management - Creating an internal EAP launch task force with cross-functional roles
- Developing a communication plan to build awareness and reduce stigma
- Designing compelling EAP branding and internal marketing assets
- Training managers to identify distress and make appropriate referrals
- Scripts for discussing EAP access in performance reviews and disciplinary actions
- Onboarding materials for new hires: integrating EAP into orientation
- Conducting dry-run scenarios for crisis response coordination
- Preparing FAQs and myth-busting content for employee concerns
- Rollout sequencing: pilot teams, phased launches, global time zones
- Measuring initial engagement and adjusting tactics in real time
Module 6: Confidentiality, Ethics, and Case Management - Principles of therapeutic confidentiality in workplace settings
- When and how to break confidentiality: imminent harm protocols
- Role clarity: EAP counsellor vs. HR advisor vs. occupational health
- Handling disclosure of domestic violence, substance misuse, or financial distress
- Documentation standards for case notes and referral records
- Ethical dilemmas in dual relationships and manager referrals
- Managing employee resistance to EAP engagement
- Crisis intervention protocols: hostage situations, workplace violence threats
- Supporting employees returning from mental health leave
- Working with occupational physicians and disability case managers
Module 7: Data, KPIs, and Performance Measurement - Designing anonymous EAP utilisation dashboards for leadership
- Defining success: utilisation rates, referral sources, satisfaction scores
- Analysing trends in presenting issues: stress, anxiety, burnout, relationship conflict
- Linking EAP data to broader HR metrics: turnover, absenteeism, performance
- Calculating ROI: reduced sick days, lower turnover, higher retention
- Using benchmark data to position your EAP against industry standards
- Conducting annual EAP impact assessments for board reporting
- Avoiding data misuse and protecting employee privacy in analytics
- Presenting EAP outcomes in executive summaries and budget reviews
- Creating visual reports that communicate value without breaching confidentiality
Module 8: Mental Health Literacy and Manager Enablement - Training line managers to spot early signs of psychological distress
- Scripts for compassionate, non-judgmental check-in conversations
- Responding to disclosures of depression, anxiety, or suicidal thoughts
- Managing performance issues with mental health considerations
- Balancing accountability and support in disciplinary processes
- Guidelines for approving flexible work arrangements post-crisis
- Building psychological safety within teams through trusted communication
- Role-playing difficult conversations using real-world scenarios
- Creating manager toolkits: referral forms, conversation guides, legal boundaries
- Measuring manager confidence and competence in mental health support
Module 9: Crisis Response and Critical Incident Management - Developing a crisis response playbook integrated with EAP services
- Immediate post-incident support: onsite counselling and group debriefs
- Coordinating with emergency services and occupational health teams
- Supporting employees after trauma: accidents, fatalities, or natural disasters
- Managing collective grief and organisational shock
- Providing resources for families of affected employees
- Post-crisis follow-up and long-term psychological monitoring
- Debriefing internal teams to improve future responses
- Managing media and public statements without compromising confidentiality
- Building resilience capacity to reduce long-term impact
Module 10: EAP Integration with Broader Wellbeing Programs - Aligning EAP with mental health, financial wellness, and occupational health initiatives
- Creating seamless referral pathways to internal and external services
- Differentiating between EAP, occupational therapy, and disability management
- Integrating EAP into return-to-work and rehabilitation programs
- Connecting EAP with DEI initiatives for marginalised employee groups
- Supporting neurodivergent, LGBTQ+, and culturally diverse employees
- Linking EAP to digital health platforms and wearable technology programs
- Coordinating with Employee Resource Groups (ERGs) and peer support networks
- Avoiding service duplication and resource overlap
- Creating a unified wellbeing ecosystem with clear access points
Module 11: Customisation and Industry-Specific Applications - Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Creating an internal EAP launch task force with cross-functional roles
- Developing a communication plan to build awareness and reduce stigma
- Designing compelling EAP branding and internal marketing assets
- Training managers to identify distress and make appropriate referrals
- Scripts for discussing EAP access in performance reviews and disciplinary actions
- Onboarding materials for new hires: integrating EAP into orientation
- Conducting dry-run scenarios for crisis response coordination
- Preparing FAQs and myth-busting content for employee concerns
- Rollout sequencing: pilot teams, phased launches, global time zones
- Measuring initial engagement and adjusting tactics in real time
Module 6: Confidentiality, Ethics, and Case Management - Principles of therapeutic confidentiality in workplace settings
- When and how to break confidentiality: imminent harm protocols
- Role clarity: EAP counsellor vs. HR advisor vs. occupational health
- Handling disclosure of domestic violence, substance misuse, or financial distress
- Documentation standards for case notes and referral records
- Ethical dilemmas in dual relationships and manager referrals
- Managing employee resistance to EAP engagement
- Crisis intervention protocols: hostage situations, workplace violence threats
- Supporting employees returning from mental health leave
- Working with occupational physicians and disability case managers
Module 7: Data, KPIs, and Performance Measurement - Designing anonymous EAP utilisation dashboards for leadership
- Defining success: utilisation rates, referral sources, satisfaction scores
- Analysing trends in presenting issues: stress, anxiety, burnout, relationship conflict
- Linking EAP data to broader HR metrics: turnover, absenteeism, performance
- Calculating ROI: reduced sick days, lower turnover, higher retention
- Using benchmark data to position your EAP against industry standards
- Conducting annual EAP impact assessments for board reporting
- Avoiding data misuse and protecting employee privacy in analytics
- Presenting EAP outcomes in executive summaries and budget reviews
- Creating visual reports that communicate value without breaching confidentiality
Module 8: Mental Health Literacy and Manager Enablement - Training line managers to spot early signs of psychological distress
- Scripts for compassionate, non-judgmental check-in conversations
- Responding to disclosures of depression, anxiety, or suicidal thoughts
- Managing performance issues with mental health considerations
- Balancing accountability and support in disciplinary processes
- Guidelines for approving flexible work arrangements post-crisis
- Building psychological safety within teams through trusted communication
- Role-playing difficult conversations using real-world scenarios
- Creating manager toolkits: referral forms, conversation guides, legal boundaries
- Measuring manager confidence and competence in mental health support
Module 9: Crisis Response and Critical Incident Management - Developing a crisis response playbook integrated with EAP services
- Immediate post-incident support: onsite counselling and group debriefs
- Coordinating with emergency services and occupational health teams
- Supporting employees after trauma: accidents, fatalities, or natural disasters
- Managing collective grief and organisational shock
- Providing resources for families of affected employees
- Post-crisis follow-up and long-term psychological monitoring
- Debriefing internal teams to improve future responses
- Managing media and public statements without compromising confidentiality
- Building resilience capacity to reduce long-term impact
Module 10: EAP Integration with Broader Wellbeing Programs - Aligning EAP with mental health, financial wellness, and occupational health initiatives
- Creating seamless referral pathways to internal and external services
- Differentiating between EAP, occupational therapy, and disability management
- Integrating EAP into return-to-work and rehabilitation programs
- Connecting EAP with DEI initiatives for marginalised employee groups
- Supporting neurodivergent, LGBTQ+, and culturally diverse employees
- Linking EAP to digital health platforms and wearable technology programs
- Coordinating with Employee Resource Groups (ERGs) and peer support networks
- Avoiding service duplication and resource overlap
- Creating a unified wellbeing ecosystem with clear access points
Module 11: Customisation and Industry-Specific Applications - Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Designing anonymous EAP utilisation dashboards for leadership
- Defining success: utilisation rates, referral sources, satisfaction scores
- Analysing trends in presenting issues: stress, anxiety, burnout, relationship conflict
- Linking EAP data to broader HR metrics: turnover, absenteeism, performance
- Calculating ROI: reduced sick days, lower turnover, higher retention
- Using benchmark data to position your EAP against industry standards
- Conducting annual EAP impact assessments for board reporting
- Avoiding data misuse and protecting employee privacy in analytics
- Presenting EAP outcomes in executive summaries and budget reviews
- Creating visual reports that communicate value without breaching confidentiality
Module 8: Mental Health Literacy and Manager Enablement - Training line managers to spot early signs of psychological distress
- Scripts for compassionate, non-judgmental check-in conversations
- Responding to disclosures of depression, anxiety, or suicidal thoughts
- Managing performance issues with mental health considerations
- Balancing accountability and support in disciplinary processes
- Guidelines for approving flexible work arrangements post-crisis
- Building psychological safety within teams through trusted communication
- Role-playing difficult conversations using real-world scenarios
- Creating manager toolkits: referral forms, conversation guides, legal boundaries
- Measuring manager confidence and competence in mental health support
Module 9: Crisis Response and Critical Incident Management - Developing a crisis response playbook integrated with EAP services
- Immediate post-incident support: onsite counselling and group debriefs
- Coordinating with emergency services and occupational health teams
- Supporting employees after trauma: accidents, fatalities, or natural disasters
- Managing collective grief and organisational shock
- Providing resources for families of affected employees
- Post-crisis follow-up and long-term psychological monitoring
- Debriefing internal teams to improve future responses
- Managing media and public statements without compromising confidentiality
- Building resilience capacity to reduce long-term impact
Module 10: EAP Integration with Broader Wellbeing Programs - Aligning EAP with mental health, financial wellness, and occupational health initiatives
- Creating seamless referral pathways to internal and external services
- Differentiating between EAP, occupational therapy, and disability management
- Integrating EAP into return-to-work and rehabilitation programs
- Connecting EAP with DEI initiatives for marginalised employee groups
- Supporting neurodivergent, LGBTQ+, and culturally diverse employees
- Linking EAP to digital health platforms and wearable technology programs
- Coordinating with Employee Resource Groups (ERGs) and peer support networks
- Avoiding service duplication and resource overlap
- Creating a unified wellbeing ecosystem with clear access points
Module 11: Customisation and Industry-Specific Applications - Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Developing a crisis response playbook integrated with EAP services
- Immediate post-incident support: onsite counselling and group debriefs
- Coordinating with emergency services and occupational health teams
- Supporting employees after trauma: accidents, fatalities, or natural disasters
- Managing collective grief and organisational shock
- Providing resources for families of affected employees
- Post-crisis follow-up and long-term psychological monitoring
- Debriefing internal teams to improve future responses
- Managing media and public statements without compromising confidentiality
- Building resilience capacity to reduce long-term impact
Module 10: EAP Integration with Broader Wellbeing Programs - Aligning EAP with mental health, financial wellness, and occupational health initiatives
- Creating seamless referral pathways to internal and external services
- Differentiating between EAP, occupational therapy, and disability management
- Integrating EAP into return-to-work and rehabilitation programs
- Connecting EAP with DEI initiatives for marginalised employee groups
- Supporting neurodivergent, LGBTQ+, and culturally diverse employees
- Linking EAP to digital health platforms and wearable technology programs
- Coordinating with Employee Resource Groups (ERGs) and peer support networks
- Avoiding service duplication and resource overlap
- Creating a unified wellbeing ecosystem with clear access points
Module 11: Customisation and Industry-Specific Applications - Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Tailoring EAPs for healthcare: burnout, moral injury, shift work
- EAPs in financial services: stress, market volatility, fraud exposure
- Manufacturing and frontline workers: physical injury, job insecurity
- Remote and gig workers: isolation, boundary erosion, no fixed location
- Academia and research: tenure pressure, imposter syndrome, funding stress
- Multinational corporations: language barriers, cultural stigma, time zones
- Public sector and government: political stress, public scrutiny, whistleblower support
- Nonprofit workers: compassion fatigue, mission stress, low pay
- Legal and compliance teams: high stakes, long hours, ethical dilemmas
- Technology and startups: hypergrowth pressure, equity stress, rapid burnout
Module 12: Advanced Topics in EAP Efficacy and Innovation - Using AI-driven analytics to predict EAP demand spikes
- Challenges and opportunities in digital-first EAP delivery
- Evaluating app-based EAP modules for scalability
- Ensuring quality control in remote and on-demand counselling
- Implementing evidence-based therapeutic modalities within EAPs
- Addressing growing concerns around cyberbullying and online harassment
- Supporting employees during organisational restructuring and layoffs
- Managing EAP use during mergers, acquisitions, and cultural integration
- Preventing EAP fatigue and ensuring service freshness
- Incorporating employee voice: co-designing EAP enhancements with user panels
Module 13: Sustaining and Scaling Your EAP - Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Conducting annual EAP reviews with stakeholder feedback loops
- Refreshing communication campaigns to prevent awareness decay
- Expanding service scope based on usage and employee feedback
- Scaling EAP for M&A activity or rapid organisational growth
- Budgeting for EAP renewal and enhancement with CFO-ready proposals
- Building an EAP Centre of Excellence within HR
- Developing internal champions and EAP ambassadors
- Hosting annual wellbeing weeks with EAP as a central pillar
- Updating policies in response to evolving legislation and societal trends
- Institutionalising EAP as a core part of employer brand and talent acquisition
Module 14: Real-World Projects and Hands-On Application - Drafting your organisation’s EAP policy from scratch
- Creating a vendor comparison matrix using real-world providers
- Designing a 30-day EAP launch calendar with assigned owners
- Developing a manager training workshop agenda and materials
- Writing an executive presentation to secure EAP funding
- Building a KPI dashboard template using Excel or Google Sheets
- Mapping a crisis response scenario with role assignments
- Conducting a mock EAP utilisation review for leadership
- Creating an employee-facing brochure explaining EAP access
- Finalising your personal EAP implementation playbook
Module 15: Certification, Credibility, and Career Advancement - Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development
- Preparing for the final assessment: scenario-based decision making
- Submitting your EAP strategy for expert review and feedback
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn, CVs, and professional profiles
- Leveraging your achievement in performance reviews and promotion discussions
- Gaining recognition as a wellbeing strategist in your organisation
- Using the certification to consult externally or lead cross-industry initiatives
- Accessing alumni resources and updates from The Art of Service
- Joining a global network of certified EAP practitioners
- Next steps: advancing into mental health leadership and policy development