The Help Desk Toolkit - Second Edition

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Now: $125.00
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This Toolkit supports your Help Desk goals by providing step-by-step guides, templates, and best practice examples that will enable you to meet this challenge head on.

If your focus is on achieving superior Help Desk remote support and management, then let this toolkit guide you to the end result you desire!

Faster and easier than ever, this revised edition is trusted worldwide by over 5000 IT professionals. Try it now!

Meet the new face of sensational customer service!

Faster and easier than ever, this revised edition is trusted worldwide by over 5000 IT professionals. Try it now!

One of the biggest challenges faced by IT organizations today is providing a high quality Help Desk that has a reputation for speedy resolution time, staff with a great technical knowledge and understanding, and, above all, a high standard of customer interaction and service. However, many organizations fail to meet this challenge and, as a result, lose customer confidence and ultimately the foundation they need to reach their goals for success.

BUT where do you begin? What are the benefits and goals?  How can you get your managers on board to support and promote this function? How do you manage the different requests and expectations of your users? What staff should be involved? What kind of KPIs and measures are involved? What documentation do you need? 

This Toolkit supports your Help Desk goals by providing step-by-step guides, templates, and best practice examples that will enable you to meet this challenge head on.

This toolkit provides answers to all these questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of a Help Desk by offering a step-by-step, easy to follow roadmap. It also includes easy to use templates, assessments, presentations, and documents that can be adapted to your organization's requirements. 

If your focus is on achieving superior Help Desk remote support and management, then let this toolkit guide you to the end result you desire!

The PowerPoint presentations can be used to educate staff, as the basis for management presentations or when making business cases for implementation.

The supporting documents and templates will help you identify the areas within your organization that require the most activity in terms of change and improvement and provide a starting point when designing and implementing new designs, policies, and procedures.

The additional assessments and resources will enable you to improve your organization’s Help Desk understanding and knowledge base.

Toolkit Includes:

  • Introduction to Help Desk
  • Help Desk - Roles and Responsibilities
  • Help Desk - Objectives and Goals
  • Policies, Objectives, and Scope
  • Help Desk Process
  • Help Desk Metrics
  • Help Desk Ticket
  • Help Desk Technology
  • Help Desk Knowledge Management
  • Implementation Plan and Project Plan
  • Business Justification Document
  • Help Desk Review Document
  • Help Desk Outsourcing Template
  • Example Help Desk Project Plan
  • Example Job Description
  • Example Job Advertisement
  • Help Desk Interview Questions
  • Business and IT Flyers
  • Communication Plan
  • Customer Service Standards
  • Help Desk Telephone Skills Standards
  • Help Desk Skills
  • Help Desk Service Changes
  • Help Desk - Organizational Change

 

Purchase the Help Desk Toolkit - Second Edition Risk Free Today!

The moment you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

Need help justifying your investment?

It took us 40 man-hours to produce the Help Desk toolkit: analyzing, processing, selecting and building the 'flow' from the countless documents and data we have produced over months (at least $50/hour that comes to $ 2000 of time).

In total, the end result—the Help Desk toolkit—reflects close to a full time employee’s week work. 

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. This is why we give you the results without you having to do all the legwork; we do the researching and the analysis and the collating of information we find.

All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do.

Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time.

1 Review Hide Reviews Show Reviews

  • 5
    The HELPDESK Toolkit is a concise, reliable resource guide designed to provide students, practitioners, educators, and supervisors with a handy resource for frequently needed information.

    Posted by Unknown on 2nd Jun 2015

    The Helpdesk kit has all the practical answers that a IT Professional has questions about, and It's a quick reference with easy access to current topics.

    The biggest strength of this kit is the wide array of topics covered and information provided to bolster student knowledge and to give professionals ideas of how to handle the various topics covered in this kit.