The Ultimate Step by Step Guide to Launching a Mobile Virtual Network Operator MVNO
You’re standing at a crossroads. On one side, the telecom industry is undergoing a seismic shift - massive carriers are plateauing, customer expectations are rising, and agility is the new currency. On the other, you see opportunity. A chance to launch your own branded mobile network without owning towers or spectrum. But right now, uncertainty weighs heavy. Who do you partner with? How do you structure your MVNO business model? What regulations apply? The path forward feels tangled, risky, and intimidating. Most entrepreneurs fail at the first technical hurdle, not because they lack vision, but because they lack access to an authoritative, field-tested blueprint. They waste months negotiating with the wrong MVNEs, underestimating compliance, or mispricing plans that cannibalise margins. But what if you could skip the expensive trial and error? What if you had access to a precise, phase-by-phase methodology used by successful MVNOs - from concept to carrier-grade rollout - in under 90 days? The Ultimate Step by Step Guide to Launching a Mobile Virtual Network Operator MVNO is that roadmap. It’s not theory. It’s the exact sequence followed by niche operators who’ve launched profitability in 6 months or less, built scalable network agreements, and secured funding from telecom investors. This course gives you the structured framework to go from idea to a fully operational, board-ready MVNO business with a clear go-to-market strategy, technical architecture, and monetisation engine. Take Ana Patel, a former telecom product manager in Dubai. After completing this guide, she launched “Nexus Mobile,” an MVNO targeting digital nomads, using the partner-matching matrix and regulatory checklist inside this course. Within 8 weeks of launch, she secured a wholesale agreement with a Tier 1 MVNE and closed her first $350,000 funding round. Her launch promotional plan, built using the course templates, drove 4,200 prepaid sign-ups in 30 days - with zero direct marketing spend. What sets this apart isn’t just information - it’s actionable intelligence. The kind that turns regulatory complexity into a competitive advantage, transforms carrier negotiations into leverage points, and converts fragmented planning into a single, executable timeline. You don’t need to be an engineer or a billionaire. You need clarity, precision, and a proven path. This course delivers exactly that. It transforms ambiguity into action, risk into control, and vision into verified traction. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced. Instant Access. Built for Real-World Execution. This is an on-demand, fully self-paced program designed for professionals, entrepreneurs, and telecom innovators. There are no fixed start dates, no live sessions to attend, and no time pressure. You begin the moment you enrol, working at your own speed, from any location in the world. What You Can Expect
- Immediate online access upon confirmation of your details - start within 24 hours of enrolment
- Typical completion in 8–12 weeks, though many professionals report launching their MVP in as little as 5 weeks using the sprint roadmap
- Life-changing results within the first 30 days - including partner shortlisting, business model validation, and a draft launch proposal
- Lifetime access to all course materials, with ongoing updates included at no additional cost
- 24/7 global access across devices - fully mobile-friendly and compatible with tablets, laptops, and smartphones
Support & Credibility
You’re never alone. Every enrollee receives direct guidance through structured weekly Q&A threads led by certified telecom advisors. These are curated responses to high-impact technical and business queries - no automated bots, no generic replies. You’ll also have access to closed discussion forums where MVNO founders share live progress, partnership opportunities, and go-to-market feedback. Upon successful completion, you’ll earn a Certificate of Completion issued by The Art of Service - a globally recognised credential trusted by telecom employers, investors, and accredited institutions. This certification verifies your mastery of MVNO launch mechanics and positions you as a serious contender in the telecom innovation space. Zero-Risk Enrollment. Full Confidence.
We eliminate buyer hesitation with a powerful guarantee: if you follow the methodology and complete the core milestones, and you’re not satisfied with the clarity, structure, and ROI impact within 30 days, request a full refund - no questions asked. This isn’t just a course. It’s a performance promise. Our pricing is straightforward with no hidden fees, subscriptions, or surprise costs. What you see is what you get. Payment is secure and processed through trusted global gateways including Visa, Mastercard, and PayPal. After registration, you’ll receive a confirmation email. Once your course access is fully processed, your login and materials will be delivered separately - ensuring a smooth, error-free setup. This Works Even If…
- You have zero experience in telecom infrastructure
- Your background is in marketing, product, or finance - not engineering
- You’re launching solo or as part of a small team
- You’re based in a country with strict MVNO regulations
- You’re balancing this with a full-time job
Why? Because this guide deconstructs every complex layer into repeatable, decision-based workflows. No jargon without definitions. No steps skipped. No assumptions made about your prior knowledge. One telecom legal officer in Germany told us: “I thought only network engineers could launch an MVNO. This course handed me the legal, technical, and commercial checklist I now use daily at my firm.” If you’re serious about entering the telecom space with confidence, this is the safest investment you can make. You’re not buying content. You’re buying certainty.
Extensive and Detailed Course Curriculum
Module 1: Foundational MVNO Principles and Industry Landscape - Definition and core components of an MVNO
- Differences between MVNO, MVNE, MVNA, and MSSP roles
- Overview of global MVNO market trends and growth drivers
- Understanding the regulatory environment by region
- Key differences in MVNO adoption across North America, Europe, and APAC
- Role of government telecom authorities in MVNO licensing
- Anatomy of a successful MVNO: case studies from 2015–2023
- Evaluating the current market saturation and whitespace opportunities
- Consumer behaviour shifts enabling new MVNO models
- How 5G and eSIM adoption are reshaping MVNO strategy
- Common misconceptions and myths about launching an MVNO
- Identifying your competitive moat before launch
- Overview of major Tier 1 and Tier 2 wireless networks as host carriers
- Understanding MVNO success metrics: churn, ARPU, NPS
- First principles thinking for telecom entrepreneurs
Module 2: Defining Your MVNO Business Model and Strategic Positioning - Full MVNO vs. Light MVNO vs. Branded Reseller: pros and cons
- Choosing the right business model based on capital, skills, and goals
- Developing a compelling value proposition for your target audience
- Identifying high-potential customer segments (expats, seniors, SMEs, IoT)
- Conducting market validation using lean research techniques
- Building a customer persona with behavioural and demographic precision
- Designing a differentiation strategy against national carriers
- Price anchoring and perceived value frameworks for MVNOs
- Creating a go-to-market narrative that attracts partners and investors
- Aligning business model with MVNO technical capabilities
- Uncovering profit levers hidden in tariff design and bundling
- Analysing competitor pricing and service structures
- Building a long-term brand strategy beyond low-cost offers
- Mapping out your 3-year revenue trajectory
- Using scenario planning to model worst-case and best-case outcomes
Module 3: Legal and Regulatory Frameworks for MVNO Entry - Step-by-step guide to obtaining MVNO licensing in major jurisdictions
- Understanding spectrum licensing vs. virtual network regulations
- Role of national telecom regulators: FCC, Ofcom, TRAI, ACMA
- Compliance requirements for data privacy (GDPR, CCPA, etc)
- Number portability regulations and SIM activation rules
- Emergency services (E911, 112) compliance obligations
- Legal structure options: LLC, PLC, JV, or holding company
- Tax implications of cross-border MVNO operations
- International roaming legal contracts and liability clauses
- Drafting Terms of Service and Acceptable Use Policies
- Intellectual property considerations for branded services
- Consumer protection laws and transparency requirements
- Handling regulatory audits and reporting submissions
- Partnering with legal counsel: what to ask and when
- Checklist for full regulatory readiness before launch
Module 4: Technical Architecture and Core Network Integration - Overview of GSM, UMTS, LTE, and 5G network compatibility
- Understanding HLR, VLR, MSC, SGW, and PGW components
- Differences between legacy SS7 and modern Diameter protocols
- Role of the Home Location Register in subscriber management
- Integration with SMS gateways and voice routing systems
- Data session management using GTP and APN settings
- eSIM provisioning and remote SIM provisioning (RSP) frameworks
- IP addressing and carrier-grade NAT considerations
- Network redundancy and failover design principles
- MQTT and HTTP/2 for IoT-focused MVNOs
- Understanding Quality of Service (QoS) tiers and throttling
- Backhaul connectivity options and latency impact
- Core network security: firewalls, DDoS protection, API security
- Monitoring network performance using KPI dashboards
- Selecting between cloud-hosted vs. physical core network solutions
Module 5: Partner Selection and Wholesale Agreement Negotiation - Identifying Tier 1 mobile network operators in your region
- Using the MVNE matchmaking matrix to shortlist providers
- Key differences between MVNE service levels and SLAs
- Comparing technical and commercial support offerings
- Understanding minimum volume commitments and penalties
- Negotiating favourable voice, SMS, and data wholesale rates
- Structuring revenue-sharing vs. fixed-cost agreements
- Securing credit terms and flexible billing cycles
- Contract term length and exit clause negotiation strategies
- Assessing MVNE scalability for future subscriber growth
- Red flags in MVNE contracts: hidden fees, arbitration clauses
- Service Level Agreement benchmarks for uptime and support
- Testing technical integration before signing
- Documenting technical and contact points for escalation
- Creating a parallel negotiation track with backup partners
Module 6: MVNE and MSSP Integration Workflow - Detailed workflow from contract signing to systems integration
- Setting up secure API keys and authentication tokens
- Subscriber provisioning: automated vs. manual workflows
- SIM card ordering, ICCID and MSISDN allocation process
- Testing registration, attachment, and IMSI lookup
- Validating voice call setup and teardown flows
- SMS delivery testing: SMPP and HTTPS methods
- Data session activation and IP assignment verification
- Roaming agreements and international enablement
- Integrating with billing and charging systems (OCS, OFCS)
- User self-service portal: authentication and profile sync
- Real-time balance and usage monitoring setup
- Configuring alerts for low balance and service issues
- Automating customer notifications via SMS and email
- Final integration checklist before soft launch
Module 7: Billing, Monetisation, and Revenue Management - Choosing between prepaid, postpaid, and hybrid models
- Designing tariff plans with psychological pricing tactics
- Unlimited data: myth vs. reality in MVNO profitability
- Introducing tiered data buckets and speed throttling
- Bundling data, minutes, and SMS for upsell opportunities
- International calling add-ons and revenue share models
- Designing family and group plans for B2C growth
- IoT data packages and machine-to-machine pricing
- Creating always-on background services for SMEs
- Developing white-label plans for resellers and affiliates
- Setting up real-time billing using OCS platforms
- Automated invoice generation and payment reminders
- Integrating with PayPal, Stripe, and local payment gateways
- Handling failed payments and service suspension workflows
- Revenue assurance: detecting fraud and usage anomalies
Module 8: Customer Acquisition, Marketing, and Branding - Designing a brand identity that resonates with your audience
- Creating a mobile-first website with instant sign-up capability
- Crafting high-conversion landing pages using proven templates
- Leveraging TikTok, Instagram, and YouTube for organic reach
- Running targeted Google and Meta ad campaigns with low CPA
- Building affiliate partnerships with digital influencers
- Strategic SIM card distribution: kiosks, events, retail
- Referral programs with multi-tier rewards
- Launch campaigns with limited-time bonuses and perks
- Email funnel strategy from acquisition to activation
- Onboarding sequence: welcome SMS, first connection tracking
- Building trust with transparent terms and no hidden fees
- Positioning your MVNO as ethical, green, or community-driven
- PR outreach to tech and business media outlets
- Measuring campaign ROI using UTM parameters and dashboards
Module 9: Customer Support, Retention, and Churn Reduction - Designing a tiered support model: self-service, chat, phone
- Building a knowledge base with common troubleshooting guides
- Automating support with AI-powered chatbots for common queries
- Setting up a ticketing system with priority tagging
- Response time SLAs and escalation protocols
- Identifying high-churn customers using behavioural data
- Proactive retention offers and loyalty rewards
- Collecting and acting on NPS feedback
- Win-back campaigns for cancelled subscribers
- Making graceful exit processes to gather insights
- Reducing support load through better documentation
- Training remote support teams with script templates
- Measuring and benchmarking to the industry average
- Using sentiment analysis on support tickets for improvement
- Integrating VoIP for agent-to-customer calls
Module 10: SIM Card Management and Logistics - Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
Module 1: Foundational MVNO Principles and Industry Landscape - Definition and core components of an MVNO
- Differences between MVNO, MVNE, MVNA, and MSSP roles
- Overview of global MVNO market trends and growth drivers
- Understanding the regulatory environment by region
- Key differences in MVNO adoption across North America, Europe, and APAC
- Role of government telecom authorities in MVNO licensing
- Anatomy of a successful MVNO: case studies from 2015–2023
- Evaluating the current market saturation and whitespace opportunities
- Consumer behaviour shifts enabling new MVNO models
- How 5G and eSIM adoption are reshaping MVNO strategy
- Common misconceptions and myths about launching an MVNO
- Identifying your competitive moat before launch
- Overview of major Tier 1 and Tier 2 wireless networks as host carriers
- Understanding MVNO success metrics: churn, ARPU, NPS
- First principles thinking for telecom entrepreneurs
Module 2: Defining Your MVNO Business Model and Strategic Positioning - Full MVNO vs. Light MVNO vs. Branded Reseller: pros and cons
- Choosing the right business model based on capital, skills, and goals
- Developing a compelling value proposition for your target audience
- Identifying high-potential customer segments (expats, seniors, SMEs, IoT)
- Conducting market validation using lean research techniques
- Building a customer persona with behavioural and demographic precision
- Designing a differentiation strategy against national carriers
- Price anchoring and perceived value frameworks for MVNOs
- Creating a go-to-market narrative that attracts partners and investors
- Aligning business model with MVNO technical capabilities
- Uncovering profit levers hidden in tariff design and bundling
- Analysing competitor pricing and service structures
- Building a long-term brand strategy beyond low-cost offers
- Mapping out your 3-year revenue trajectory
- Using scenario planning to model worst-case and best-case outcomes
Module 3: Legal and Regulatory Frameworks for MVNO Entry - Step-by-step guide to obtaining MVNO licensing in major jurisdictions
- Understanding spectrum licensing vs. virtual network regulations
- Role of national telecom regulators: FCC, Ofcom, TRAI, ACMA
- Compliance requirements for data privacy (GDPR, CCPA, etc)
- Number portability regulations and SIM activation rules
- Emergency services (E911, 112) compliance obligations
- Legal structure options: LLC, PLC, JV, or holding company
- Tax implications of cross-border MVNO operations
- International roaming legal contracts and liability clauses
- Drafting Terms of Service and Acceptable Use Policies
- Intellectual property considerations for branded services
- Consumer protection laws and transparency requirements
- Handling regulatory audits and reporting submissions
- Partnering with legal counsel: what to ask and when
- Checklist for full regulatory readiness before launch
Module 4: Technical Architecture and Core Network Integration - Overview of GSM, UMTS, LTE, and 5G network compatibility
- Understanding HLR, VLR, MSC, SGW, and PGW components
- Differences between legacy SS7 and modern Diameter protocols
- Role of the Home Location Register in subscriber management
- Integration with SMS gateways and voice routing systems
- Data session management using GTP and APN settings
- eSIM provisioning and remote SIM provisioning (RSP) frameworks
- IP addressing and carrier-grade NAT considerations
- Network redundancy and failover design principles
- MQTT and HTTP/2 for IoT-focused MVNOs
- Understanding Quality of Service (QoS) tiers and throttling
- Backhaul connectivity options and latency impact
- Core network security: firewalls, DDoS protection, API security
- Monitoring network performance using KPI dashboards
- Selecting between cloud-hosted vs. physical core network solutions
Module 5: Partner Selection and Wholesale Agreement Negotiation - Identifying Tier 1 mobile network operators in your region
- Using the MVNE matchmaking matrix to shortlist providers
- Key differences between MVNE service levels and SLAs
- Comparing technical and commercial support offerings
- Understanding minimum volume commitments and penalties
- Negotiating favourable voice, SMS, and data wholesale rates
- Structuring revenue-sharing vs. fixed-cost agreements
- Securing credit terms and flexible billing cycles
- Contract term length and exit clause negotiation strategies
- Assessing MVNE scalability for future subscriber growth
- Red flags in MVNE contracts: hidden fees, arbitration clauses
- Service Level Agreement benchmarks for uptime and support
- Testing technical integration before signing
- Documenting technical and contact points for escalation
- Creating a parallel negotiation track with backup partners
Module 6: MVNE and MSSP Integration Workflow - Detailed workflow from contract signing to systems integration
- Setting up secure API keys and authentication tokens
- Subscriber provisioning: automated vs. manual workflows
- SIM card ordering, ICCID and MSISDN allocation process
- Testing registration, attachment, and IMSI lookup
- Validating voice call setup and teardown flows
- SMS delivery testing: SMPP and HTTPS methods
- Data session activation and IP assignment verification
- Roaming agreements and international enablement
- Integrating with billing and charging systems (OCS, OFCS)
- User self-service portal: authentication and profile sync
- Real-time balance and usage monitoring setup
- Configuring alerts for low balance and service issues
- Automating customer notifications via SMS and email
- Final integration checklist before soft launch
Module 7: Billing, Monetisation, and Revenue Management - Choosing between prepaid, postpaid, and hybrid models
- Designing tariff plans with psychological pricing tactics
- Unlimited data: myth vs. reality in MVNO profitability
- Introducing tiered data buckets and speed throttling
- Bundling data, minutes, and SMS for upsell opportunities
- International calling add-ons and revenue share models
- Designing family and group plans for B2C growth
- IoT data packages and machine-to-machine pricing
- Creating always-on background services for SMEs
- Developing white-label plans for resellers and affiliates
- Setting up real-time billing using OCS platforms
- Automated invoice generation and payment reminders
- Integrating with PayPal, Stripe, and local payment gateways
- Handling failed payments and service suspension workflows
- Revenue assurance: detecting fraud and usage anomalies
Module 8: Customer Acquisition, Marketing, and Branding - Designing a brand identity that resonates with your audience
- Creating a mobile-first website with instant sign-up capability
- Crafting high-conversion landing pages using proven templates
- Leveraging TikTok, Instagram, and YouTube for organic reach
- Running targeted Google and Meta ad campaigns with low CPA
- Building affiliate partnerships with digital influencers
- Strategic SIM card distribution: kiosks, events, retail
- Referral programs with multi-tier rewards
- Launch campaigns with limited-time bonuses and perks
- Email funnel strategy from acquisition to activation
- Onboarding sequence: welcome SMS, first connection tracking
- Building trust with transparent terms and no hidden fees
- Positioning your MVNO as ethical, green, or community-driven
- PR outreach to tech and business media outlets
- Measuring campaign ROI using UTM parameters and dashboards
Module 9: Customer Support, Retention, and Churn Reduction - Designing a tiered support model: self-service, chat, phone
- Building a knowledge base with common troubleshooting guides
- Automating support with AI-powered chatbots for common queries
- Setting up a ticketing system with priority tagging
- Response time SLAs and escalation protocols
- Identifying high-churn customers using behavioural data
- Proactive retention offers and loyalty rewards
- Collecting and acting on NPS feedback
- Win-back campaigns for cancelled subscribers
- Making graceful exit processes to gather insights
- Reducing support load through better documentation
- Training remote support teams with script templates
- Measuring and benchmarking to the industry average
- Using sentiment analysis on support tickets for improvement
- Integrating VoIP for agent-to-customer calls
Module 10: SIM Card Management and Logistics - Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Full MVNO vs. Light MVNO vs. Branded Reseller: pros and cons
- Choosing the right business model based on capital, skills, and goals
- Developing a compelling value proposition for your target audience
- Identifying high-potential customer segments (expats, seniors, SMEs, IoT)
- Conducting market validation using lean research techniques
- Building a customer persona with behavioural and demographic precision
- Designing a differentiation strategy against national carriers
- Price anchoring and perceived value frameworks for MVNOs
- Creating a go-to-market narrative that attracts partners and investors
- Aligning business model with MVNO technical capabilities
- Uncovering profit levers hidden in tariff design and bundling
- Analysing competitor pricing and service structures
- Building a long-term brand strategy beyond low-cost offers
- Mapping out your 3-year revenue trajectory
- Using scenario planning to model worst-case and best-case outcomes
Module 3: Legal and Regulatory Frameworks for MVNO Entry - Step-by-step guide to obtaining MVNO licensing in major jurisdictions
- Understanding spectrum licensing vs. virtual network regulations
- Role of national telecom regulators: FCC, Ofcom, TRAI, ACMA
- Compliance requirements for data privacy (GDPR, CCPA, etc)
- Number portability regulations and SIM activation rules
- Emergency services (E911, 112) compliance obligations
- Legal structure options: LLC, PLC, JV, or holding company
- Tax implications of cross-border MVNO operations
- International roaming legal contracts and liability clauses
- Drafting Terms of Service and Acceptable Use Policies
- Intellectual property considerations for branded services
- Consumer protection laws and transparency requirements
- Handling regulatory audits and reporting submissions
- Partnering with legal counsel: what to ask and when
- Checklist for full regulatory readiness before launch
Module 4: Technical Architecture and Core Network Integration - Overview of GSM, UMTS, LTE, and 5G network compatibility
- Understanding HLR, VLR, MSC, SGW, and PGW components
- Differences between legacy SS7 and modern Diameter protocols
- Role of the Home Location Register in subscriber management
- Integration with SMS gateways and voice routing systems
- Data session management using GTP and APN settings
- eSIM provisioning and remote SIM provisioning (RSP) frameworks
- IP addressing and carrier-grade NAT considerations
- Network redundancy and failover design principles
- MQTT and HTTP/2 for IoT-focused MVNOs
- Understanding Quality of Service (QoS) tiers and throttling
- Backhaul connectivity options and latency impact
- Core network security: firewalls, DDoS protection, API security
- Monitoring network performance using KPI dashboards
- Selecting between cloud-hosted vs. physical core network solutions
Module 5: Partner Selection and Wholesale Agreement Negotiation - Identifying Tier 1 mobile network operators in your region
- Using the MVNE matchmaking matrix to shortlist providers
- Key differences between MVNE service levels and SLAs
- Comparing technical and commercial support offerings
- Understanding minimum volume commitments and penalties
- Negotiating favourable voice, SMS, and data wholesale rates
- Structuring revenue-sharing vs. fixed-cost agreements
- Securing credit terms and flexible billing cycles
- Contract term length and exit clause negotiation strategies
- Assessing MVNE scalability for future subscriber growth
- Red flags in MVNE contracts: hidden fees, arbitration clauses
- Service Level Agreement benchmarks for uptime and support
- Testing technical integration before signing
- Documenting technical and contact points for escalation
- Creating a parallel negotiation track with backup partners
Module 6: MVNE and MSSP Integration Workflow - Detailed workflow from contract signing to systems integration
- Setting up secure API keys and authentication tokens
- Subscriber provisioning: automated vs. manual workflows
- SIM card ordering, ICCID and MSISDN allocation process
- Testing registration, attachment, and IMSI lookup
- Validating voice call setup and teardown flows
- SMS delivery testing: SMPP and HTTPS methods
- Data session activation and IP assignment verification
- Roaming agreements and international enablement
- Integrating with billing and charging systems (OCS, OFCS)
- User self-service portal: authentication and profile sync
- Real-time balance and usage monitoring setup
- Configuring alerts for low balance and service issues
- Automating customer notifications via SMS and email
- Final integration checklist before soft launch
Module 7: Billing, Monetisation, and Revenue Management - Choosing between prepaid, postpaid, and hybrid models
- Designing tariff plans with psychological pricing tactics
- Unlimited data: myth vs. reality in MVNO profitability
- Introducing tiered data buckets and speed throttling
- Bundling data, minutes, and SMS for upsell opportunities
- International calling add-ons and revenue share models
- Designing family and group plans for B2C growth
- IoT data packages and machine-to-machine pricing
- Creating always-on background services for SMEs
- Developing white-label plans for resellers and affiliates
- Setting up real-time billing using OCS platforms
- Automated invoice generation and payment reminders
- Integrating with PayPal, Stripe, and local payment gateways
- Handling failed payments and service suspension workflows
- Revenue assurance: detecting fraud and usage anomalies
Module 8: Customer Acquisition, Marketing, and Branding - Designing a brand identity that resonates with your audience
- Creating a mobile-first website with instant sign-up capability
- Crafting high-conversion landing pages using proven templates
- Leveraging TikTok, Instagram, and YouTube for organic reach
- Running targeted Google and Meta ad campaigns with low CPA
- Building affiliate partnerships with digital influencers
- Strategic SIM card distribution: kiosks, events, retail
- Referral programs with multi-tier rewards
- Launch campaigns with limited-time bonuses and perks
- Email funnel strategy from acquisition to activation
- Onboarding sequence: welcome SMS, first connection tracking
- Building trust with transparent terms and no hidden fees
- Positioning your MVNO as ethical, green, or community-driven
- PR outreach to tech and business media outlets
- Measuring campaign ROI using UTM parameters and dashboards
Module 9: Customer Support, Retention, and Churn Reduction - Designing a tiered support model: self-service, chat, phone
- Building a knowledge base with common troubleshooting guides
- Automating support with AI-powered chatbots for common queries
- Setting up a ticketing system with priority tagging
- Response time SLAs and escalation protocols
- Identifying high-churn customers using behavioural data
- Proactive retention offers and loyalty rewards
- Collecting and acting on NPS feedback
- Win-back campaigns for cancelled subscribers
- Making graceful exit processes to gather insights
- Reducing support load through better documentation
- Training remote support teams with script templates
- Measuring and benchmarking to the industry average
- Using sentiment analysis on support tickets for improvement
- Integrating VoIP for agent-to-customer calls
Module 10: SIM Card Management and Logistics - Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Overview of GSM, UMTS, LTE, and 5G network compatibility
- Understanding HLR, VLR, MSC, SGW, and PGW components
- Differences between legacy SS7 and modern Diameter protocols
- Role of the Home Location Register in subscriber management
- Integration with SMS gateways and voice routing systems
- Data session management using GTP and APN settings
- eSIM provisioning and remote SIM provisioning (RSP) frameworks
- IP addressing and carrier-grade NAT considerations
- Network redundancy and failover design principles
- MQTT and HTTP/2 for IoT-focused MVNOs
- Understanding Quality of Service (QoS) tiers and throttling
- Backhaul connectivity options and latency impact
- Core network security: firewalls, DDoS protection, API security
- Monitoring network performance using KPI dashboards
- Selecting between cloud-hosted vs. physical core network solutions
Module 5: Partner Selection and Wholesale Agreement Negotiation - Identifying Tier 1 mobile network operators in your region
- Using the MVNE matchmaking matrix to shortlist providers
- Key differences between MVNE service levels and SLAs
- Comparing technical and commercial support offerings
- Understanding minimum volume commitments and penalties
- Negotiating favourable voice, SMS, and data wholesale rates
- Structuring revenue-sharing vs. fixed-cost agreements
- Securing credit terms and flexible billing cycles
- Contract term length and exit clause negotiation strategies
- Assessing MVNE scalability for future subscriber growth
- Red flags in MVNE contracts: hidden fees, arbitration clauses
- Service Level Agreement benchmarks for uptime and support
- Testing technical integration before signing
- Documenting technical and contact points for escalation
- Creating a parallel negotiation track with backup partners
Module 6: MVNE and MSSP Integration Workflow - Detailed workflow from contract signing to systems integration
- Setting up secure API keys and authentication tokens
- Subscriber provisioning: automated vs. manual workflows
- SIM card ordering, ICCID and MSISDN allocation process
- Testing registration, attachment, and IMSI lookup
- Validating voice call setup and teardown flows
- SMS delivery testing: SMPP and HTTPS methods
- Data session activation and IP assignment verification
- Roaming agreements and international enablement
- Integrating with billing and charging systems (OCS, OFCS)
- User self-service portal: authentication and profile sync
- Real-time balance and usage monitoring setup
- Configuring alerts for low balance and service issues
- Automating customer notifications via SMS and email
- Final integration checklist before soft launch
Module 7: Billing, Monetisation, and Revenue Management - Choosing between prepaid, postpaid, and hybrid models
- Designing tariff plans with psychological pricing tactics
- Unlimited data: myth vs. reality in MVNO profitability
- Introducing tiered data buckets and speed throttling
- Bundling data, minutes, and SMS for upsell opportunities
- International calling add-ons and revenue share models
- Designing family and group plans for B2C growth
- IoT data packages and machine-to-machine pricing
- Creating always-on background services for SMEs
- Developing white-label plans for resellers and affiliates
- Setting up real-time billing using OCS platforms
- Automated invoice generation and payment reminders
- Integrating with PayPal, Stripe, and local payment gateways
- Handling failed payments and service suspension workflows
- Revenue assurance: detecting fraud and usage anomalies
Module 8: Customer Acquisition, Marketing, and Branding - Designing a brand identity that resonates with your audience
- Creating a mobile-first website with instant sign-up capability
- Crafting high-conversion landing pages using proven templates
- Leveraging TikTok, Instagram, and YouTube for organic reach
- Running targeted Google and Meta ad campaigns with low CPA
- Building affiliate partnerships with digital influencers
- Strategic SIM card distribution: kiosks, events, retail
- Referral programs with multi-tier rewards
- Launch campaigns with limited-time bonuses and perks
- Email funnel strategy from acquisition to activation
- Onboarding sequence: welcome SMS, first connection tracking
- Building trust with transparent terms and no hidden fees
- Positioning your MVNO as ethical, green, or community-driven
- PR outreach to tech and business media outlets
- Measuring campaign ROI using UTM parameters and dashboards
Module 9: Customer Support, Retention, and Churn Reduction - Designing a tiered support model: self-service, chat, phone
- Building a knowledge base with common troubleshooting guides
- Automating support with AI-powered chatbots for common queries
- Setting up a ticketing system with priority tagging
- Response time SLAs and escalation protocols
- Identifying high-churn customers using behavioural data
- Proactive retention offers and loyalty rewards
- Collecting and acting on NPS feedback
- Win-back campaigns for cancelled subscribers
- Making graceful exit processes to gather insights
- Reducing support load through better documentation
- Training remote support teams with script templates
- Measuring and benchmarking to the industry average
- Using sentiment analysis on support tickets for improvement
- Integrating VoIP for agent-to-customer calls
Module 10: SIM Card Management and Logistics - Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Detailed workflow from contract signing to systems integration
- Setting up secure API keys and authentication tokens
- Subscriber provisioning: automated vs. manual workflows
- SIM card ordering, ICCID and MSISDN allocation process
- Testing registration, attachment, and IMSI lookup
- Validating voice call setup and teardown flows
- SMS delivery testing: SMPP and HTTPS methods
- Data session activation and IP assignment verification
- Roaming agreements and international enablement
- Integrating with billing and charging systems (OCS, OFCS)
- User self-service portal: authentication and profile sync
- Real-time balance and usage monitoring setup
- Configuring alerts for low balance and service issues
- Automating customer notifications via SMS and email
- Final integration checklist before soft launch
Module 7: Billing, Monetisation, and Revenue Management - Choosing between prepaid, postpaid, and hybrid models
- Designing tariff plans with psychological pricing tactics
- Unlimited data: myth vs. reality in MVNO profitability
- Introducing tiered data buckets and speed throttling
- Bundling data, minutes, and SMS for upsell opportunities
- International calling add-ons and revenue share models
- Designing family and group plans for B2C growth
- IoT data packages and machine-to-machine pricing
- Creating always-on background services for SMEs
- Developing white-label plans for resellers and affiliates
- Setting up real-time billing using OCS platforms
- Automated invoice generation and payment reminders
- Integrating with PayPal, Stripe, and local payment gateways
- Handling failed payments and service suspension workflows
- Revenue assurance: detecting fraud and usage anomalies
Module 8: Customer Acquisition, Marketing, and Branding - Designing a brand identity that resonates with your audience
- Creating a mobile-first website with instant sign-up capability
- Crafting high-conversion landing pages using proven templates
- Leveraging TikTok, Instagram, and YouTube for organic reach
- Running targeted Google and Meta ad campaigns with low CPA
- Building affiliate partnerships with digital influencers
- Strategic SIM card distribution: kiosks, events, retail
- Referral programs with multi-tier rewards
- Launch campaigns with limited-time bonuses and perks
- Email funnel strategy from acquisition to activation
- Onboarding sequence: welcome SMS, first connection tracking
- Building trust with transparent terms and no hidden fees
- Positioning your MVNO as ethical, green, or community-driven
- PR outreach to tech and business media outlets
- Measuring campaign ROI using UTM parameters and dashboards
Module 9: Customer Support, Retention, and Churn Reduction - Designing a tiered support model: self-service, chat, phone
- Building a knowledge base with common troubleshooting guides
- Automating support with AI-powered chatbots for common queries
- Setting up a ticketing system with priority tagging
- Response time SLAs and escalation protocols
- Identifying high-churn customers using behavioural data
- Proactive retention offers and loyalty rewards
- Collecting and acting on NPS feedback
- Win-back campaigns for cancelled subscribers
- Making graceful exit processes to gather insights
- Reducing support load through better documentation
- Training remote support teams with script templates
- Measuring and benchmarking to the industry average
- Using sentiment analysis on support tickets for improvement
- Integrating VoIP for agent-to-customer calls
Module 10: SIM Card Management and Logistics - Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Designing a brand identity that resonates with your audience
- Creating a mobile-first website with instant sign-up capability
- Crafting high-conversion landing pages using proven templates
- Leveraging TikTok, Instagram, and YouTube for organic reach
- Running targeted Google and Meta ad campaigns with low CPA
- Building affiliate partnerships with digital influencers
- Strategic SIM card distribution: kiosks, events, retail
- Referral programs with multi-tier rewards
- Launch campaigns with limited-time bonuses and perks
- Email funnel strategy from acquisition to activation
- Onboarding sequence: welcome SMS, first connection tracking
- Building trust with transparent terms and no hidden fees
- Positioning your MVNO as ethical, green, or community-driven
- PR outreach to tech and business media outlets
- Measuring campaign ROI using UTM parameters and dashboards
Module 9: Customer Support, Retention, and Churn Reduction - Designing a tiered support model: self-service, chat, phone
- Building a knowledge base with common troubleshooting guides
- Automating support with AI-powered chatbots for common queries
- Setting up a ticketing system with priority tagging
- Response time SLAs and escalation protocols
- Identifying high-churn customers using behavioural data
- Proactive retention offers and loyalty rewards
- Collecting and acting on NPS feedback
- Win-back campaigns for cancelled subscribers
- Making graceful exit processes to gather insights
- Reducing support load through better documentation
- Training remote support teams with script templates
- Measuring and benchmarking to the industry average
- Using sentiment analysis on support tickets for improvement
- Integrating VoIP for agent-to-customer calls
Module 10: SIM Card Management and Logistics - Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Choosing between physical SIM, eSIM, and multi-SIM options
- Designing branded SIM kits with packaging and instructions
- Sourcing SIM cards from ISO-certified manufacturers
- Understanding ICCID, IMSI, Ki key, and authentication data
- Secure storage and handling of SIM inventory
- Activation workflows: PIN, PUK, and self-setup processes
- eSIM QR code generation and secure distribution
- Lost SIM replacement protocols and fraud prevention
- Shipping strategies: direct mail, retail partners, drop shipping
- Tracking SIM delivery and activation rate analytics
- Automating SIM lifecycle from order to expiry
- Integrating with logistics APIs for tracking and proof of delivery
- Cost negotiation with SIM vendors and bulk discounts
- Localisation of SIM instructions by language and region
- Environmental impact: recyclable packaging and carbon offset
Module 11: Financial Planning and Capital Raising - Estimating startup costs: legal, technical, marketing, inventory
- Building a 3-year financial model with conservative assumptions
- Calculating break-even subscriber volume and timeline
- Projecting ARPU, churn rate, and LTV metrics
- CAC payback period and profitability thresholds
- Bootstrapping vs. seeking external funding
- Approaching angel investors and telecom-focused VCs
- Preparing a compelling pitch deck for investor meetings
- Valuation benchmarks for early-stage MVNOs
- Structuring convertible notes and SAFE agreements
- Securing grants from government innovation programs
- Negotiating strategic partnerships with value instead of cash
- Using revenue-based financing for sustainable growth
- Financial reporting requirements for investors
- Tools for tracking burn rate and runway
Module 12: Launch Execution and Go-to-Market Rollout - Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Creating a 90-day launch milestone plan
- Running a beta test with 100–500 users
- Collecting feedback and iterating on service delivery
- Final testing of all systems: support, billing, network
- Coordinating soft launch with partner announcement
- Preparing press release and media kit for launch day
- Launching referral and viral growth mechanisms
- Monitoring network KPIs during initial scale
- Deploying real-time dashboards for operational visibility
- Handling unexpected outages or activation delays
- Scaling customer support capacity as volume increases
- Tracking first 90-day activation and retention rates
- Executing post-launch surveys and satisfaction analysis
- Optimising acquisition channels based on real data
- Preparing quarterly business review for stakeholders
Module 13: Advanced MVNO Features and Expansion - Introducing multi-country roaming packages
- Offering international number portability
- Building a family of MVNO brands under one parent
- Adding IoT services and B2B connectivity solutions
- Launching enterprise SIMs for remote teams
- White-labeling your platform for other brands
- Developing an MVNA layer to resell to other MVNOs
- Creating API access for developer communities
- Integrating with home routers and mobile hotspots
- Adding Wi-Fi calling and VoWiFi support
- Implementing number sharing and dual-SIM functionality
- Exploring satellite back-up for remote areas
- Developing wellness features: screen time tracking, digital detox
- Partnering with content providers for exclusive bundles
- Entering vertical markets: healthcare, education, logistics
Module 14: Continuous Improvement, Analytics, and Scaling - Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration
Module 15: Certification, Career Growth, and Next Steps - Completing the final milestone assessment
- Submitting your MVNO launch plan for review
- Receiving your Certificate of Completion from The Art of Service
- Adding the credential to LinkedIn, CV, and investor decks
- Gaining access to the alumni network of MVNO founders
- Exclusive invitations to industry partner showcases
- Opportunities for consulting or advisory roles post-certification
- Pathways to launch a full-scale MVNO or join a startup
- Resources for further technical and business education
- Contributing case studies to the official course repository
- Joining private Slack channels for real-time collaboration
- Annual certification renewal with updated content
- Lifetime access to course updates and technical addendums
- Access to downloadable templates, checklists, and toolkits
- Final roadmap: from course completion to market launch
- Setting up KPIs for growth, retention, and profitability
- Creating a monthly operational dashboard
- Analysing data using cohort-based retention curves
- Identifying top conversion bottlenecks and fixing them
- Running A/B tests on pricing, messaging, and offers
- Using funnel analytics to improve activation rates
- Monitoring network quality by region and device type
- Forecasting subscriber growth with statistical models
- Scaling technical infrastructure before demand spikes
- Automating reports for executive and investor reviews
- Building feedback loops with customer advisory panels
- Updating your business model based on real performance
- Conducting annual strategic reviews and pivot planning
- Measuring impact of marketing campaigns in real-time
- Adopting agile frameworks for continuous iteration