Tiger Team Complete Assessment Training 2020 Edition
Course Overview The Tiger Team Complete Assessment Training 2020 Edition is a comprehensive and interactive course designed to equip participants with the knowledge and skills necessary to conduct thorough assessments. Upon completion, participants will receive a certificate issued by The Art of Service.
Course Curriculum Module 1: Introduction to Assessment
- Understanding the importance of assessment in IT service management
- Defining the scope and objectives of an assessment
- Identifying the key stakeholders and their roles
- Understanding the different types of assessments (e.g. ISO 20000, ITIL)
Module 2: Assessment Preparation
- Developing an assessment plan
- Identifying the assessment criteria and standards
- Selecting the assessment tools and techniques
- Preparing the assessment team
Module 3: Assessment Techniques
- Understanding different assessment techniques (e.g. interviews, surveys, observations)
- Conducting effective interviews and gathering evidence
- Analyzing data and identifying findings
- Documenting the assessment results
Module 4: IT Service Management (ITSM) Assessment
- Understanding the ITSM framework and its components
- Assessing the service strategy and design
- Evaluating the service transition and operation processes
- Assessing the service level management and measurement
Module 5: Service Desk and Incident Management Assessment
- Understanding the service desk function and its role in ITSM
- Assessing the incident management process
- Evaluating the service desk's incident management performance
- Identifying areas for improvement
Module 6: Problem and Change Management Assessment
- Understanding the problem management process
- Assessing the change management process
- Evaluating the effectiveness of problem and change management
- Identifying opportunities for improvement
Module 7: Release and Deployment Management Assessment
- Understanding the release and deployment management process
- Assessing the release and deployment planning
- Evaluating the release and deployment execution
- Identifying areas for improvement
Module 8: IT Service Continuity Management (ITSCM) Assessment
- Understanding the ITSCM framework and its components
- Assessing the ITSCM policy and strategy
- Evaluating the ITSCM processes and procedures
- Identifying opportunities for improvement
Module 9: Information Security Management Assessment
- Understanding the information security management framework
- Assessing the information security policy and controls
- Evaluating the information security risk management
- Identifying areas for improvement
Module 10: Assessment Reporting and Presentation
- Developing a comprehensive assessment report
- Presenting the assessment findings and recommendations
- Communicating the assessment results to stakeholders
- Obtaining feedback and follow-up actions
Course Features - Interactive and engaging learning experience
- Comprehensive and up-to-date course content
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning approach
- User-friendly and mobile-accessible course platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
What to Expect Upon completing the Tiger Team Complete Assessment Training 2020 Edition, participants will be able to: - Conduct thorough assessments using various techniques and tools
- Evaluate IT service management processes and identify areas for improvement
- Develop comprehensive assessment reports and present findings to stakeholders
- Apply knowledge and skills to real-world scenarios
- Receive a certificate issued by The Art of Service
,
Module 1: Introduction to Assessment
- Understanding the importance of assessment in IT service management
- Defining the scope and objectives of an assessment
- Identifying the key stakeholders and their roles
- Understanding the different types of assessments (e.g. ISO 20000, ITIL)
Module 2: Assessment Preparation
- Developing an assessment plan
- Identifying the assessment criteria and standards
- Selecting the assessment tools and techniques
- Preparing the assessment team
Module 3: Assessment Techniques
- Understanding different assessment techniques (e.g. interviews, surveys, observations)
- Conducting effective interviews and gathering evidence
- Analyzing data and identifying findings
- Documenting the assessment results
Module 4: IT Service Management (ITSM) Assessment
- Understanding the ITSM framework and its components
- Assessing the service strategy and design
- Evaluating the service transition and operation processes
- Assessing the service level management and measurement
Module 5: Service Desk and Incident Management Assessment
- Understanding the service desk function and its role in ITSM
- Assessing the incident management process
- Evaluating the service desk's incident management performance
- Identifying areas for improvement
Module 6: Problem and Change Management Assessment
- Understanding the problem management process
- Assessing the change management process
- Evaluating the effectiveness of problem and change management
- Identifying opportunities for improvement
Module 7: Release and Deployment Management Assessment
- Understanding the release and deployment management process
- Assessing the release and deployment planning
- Evaluating the release and deployment execution
- Identifying areas for improvement
Module 8: IT Service Continuity Management (ITSCM) Assessment
- Understanding the ITSCM framework and its components
- Assessing the ITSCM policy and strategy
- Evaluating the ITSCM processes and procedures
- Identifying opportunities for improvement
Module 9: Information Security Management Assessment
- Understanding the information security management framework
- Assessing the information security policy and controls
- Evaluating the information security risk management
- Identifying areas for improvement
Module 10: Assessment Reporting and Presentation
- Developing a comprehensive assessment report
- Presenting the assessment findings and recommendations
- Communicating the assessment results to stakeholders
- Obtaining feedback and follow-up actions
Course Features - Interactive and engaging learning experience
- Comprehensive and up-to-date course content
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning approach
- User-friendly and mobile-accessible course platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
What to Expect Upon completing the Tiger Team Complete Assessment Training 2020 Edition, participants will be able to: - Conduct thorough assessments using various techniques and tools
- Evaluate IT service management processes and identify areas for improvement
- Develop comprehensive assessment reports and present findings to stakeholders
- Apply knowledge and skills to real-world scenarios
- Receive a certificate issued by The Art of Service
,
- Conduct thorough assessments using various techniques and tools
- Evaluate IT service management processes and identify areas for improvement
- Develop comprehensive assessment reports and present findings to stakeholders
- Apply knowledge and skills to real-world scenarios
- Receive a certificate issued by The Art of Service