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Mastering Target Operating Model Execution

$199.00
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A tailored course, built for your situation

Mastering Target Operating Model Execution

From Design to Delivery in Business Transformation

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Designing a TOM is only the beginning, making it operate effectively is where most transformations stall.

The situation this course is for

Many organizations invest heavily in designing target operating models, only to struggle with execution. Gaps emerge between structure and behavior, process and performance, governance and delivery. Without a disciplined implementation approach, even the most elegant designs fail to generate value.

Who this is for

Business transformation leads, operating model architects, change managers, and senior technology strategists who are moving from TOM design to real-world deployment.

Who this is not for

This course is not for professionals seeking high-level overviews or theoretical frameworks. It’s for those ready to lead execution.

What you walk away with

  • Apply a proven execution framework to activate your TOM design
  • Align governance, capabilities, and operating rhythms to deliver transformation outcomes
  • Diagnose and overcome common implementation roadblocks
  • Lead cross-functional coordination with precision using structured playbooks
  • Measure and adapt TOM performance in dynamic environments

The 12 modules (with all 144 chapters)

Module 1. From TOM Design to Operational Reality
Bridge the gap between target model design and day-to-day execution.
12 chapters in this module
  1. Understanding the execution gap in TOM initiatives
  2. Mapping design to operating cadences
  3. Defining success beyond structure
  4. Engaging leadership as operational sponsors
  5. Creating execution momentum from day one
  6. Leveraging design artifacts for rollout
  7. Common pitfalls in TOM activation
  8. Building execution capability early
  9. Assessing organizational readiness for TOM launch
  10. Phasing the transition from current to target
  11. Communicating the operational shift
  12. Tracking early indicators of traction
Module 2. Operating Model Governance in Practice
Establish governance that drives accountability and decision velocity.
12 chapters in this module
  1. Designing governance for speed and control
  2. Defining decision rights across functions
  3. Setting up operating committees and forums
  4. Role clarity in cross-boundary governance
  5. Integrating performance oversight
  6. Managing escalation pathways
  7. Balancing centralization and autonomy
  8. Governance in hybrid and distributed models
  9. Maintaining governance agility
  10. Using governance to reinforce culture
  11. Auditing governance effectiveness
  12. Adapting governance as the model evolves
Module 3. Capability Activation and Sequencing
Turn designed capabilities into live, value-generating functions.
12 chapters in this module
  1. Identifying critical capabilities for early activation
  2. Sequencing capability rollout by impact
  3. Resourcing capabilities with the right talent
  4. Building capability ownership models
  5. Linking capabilities to business outcomes
  6. Measuring capability maturity
  7. Integrating new capabilities with legacy operations
  8. Managing interdependencies across capabilities
  9. Using pilots to de-risk activation
  10. Scaling successful capability prototypes
  11. Adjusting capability scope based on feedback
  12. Retiring outdated capabilities cleanly
Module 4. Process Integration and Standardization
Embed TOM-designed processes into daily operations.
12 chapters in this module
  1. Translating process blueprints into practice
  2. Standardizing workflows across units
  3. Managing exceptions without undermining consistency
  4. Integrating processes across functional boundaries
  5. Documenting process ownership and accountability
  6. Training teams on new process expectations
  7. Using process KPIs to drive adoption
  8. Auditing process compliance effectively
  9. Adapting processes for local context
  10. Automating TOM-aligned processes
  11. Managing process change fatigue
  12. Sustaining process improvements over time
Module 5. Technology Architecture and Enablers
Align technology investments with TOM requirements.
12 chapters in this module
  1. Mapping technology to operating model needs
  2. Prioritizing platform investments for TOM support
  3. Designing integration patterns for coherence
  4. Managing technical debt in transformation
  5. Aligning data architecture with operating rhythms
  6. Selecting tools for collaboration and visibility
  7. Ensuring scalability of enabling systems
  8. Governance of shared technology services
  9. Managing vendor ecosystems in the TOM
  10. Securing technology enablers by design
  11. Phasing technology rollout with capability activation
  12. Measuring technology enablement effectiveness
Module 6. People, Roles, and Accountability
Define and embed new roles, responsibilities, and ways of working.
12 chapters in this module
  1. Translating TOM roles into job expectations
  2. Designing role clarity across boundaries
  3. Assigning accountability for cross-functional outcomes
  4. Managing dual-hatting during transition
  5. Rewriting job descriptions for new operating models
  6. Aligning performance management to TOM goals
  7. Building role onboarding and support
  8. Handling role redundancy and transition
  9. Creating communities of practice
  10. Developing TOM ambassadors
  11. Measuring role effectiveness
  12. Adjusting role design based on feedback
Module 7. Performance Management and KPIs
Establish metrics that reflect TOM health and progress.
12 chapters in this module
  1. Designing KPIs that reflect operating model success
  2. Balancing leading and lagging indicators
  3. Setting targets that drive desired behaviors
  4. Avoiding misaligned incentives
  5. Reporting performance across governance layers
  6. Using dashboards to increase transparency
  7. Linking KPIs to business outcomes
  8. Adjusting metrics as the model evolves
  9. Managing data quality for performance tracking
  10. Creating feedback loops from metrics to action
  11. Benchmarking TOM performance
  12. Using performance insights for continuous improvement
Module 8. Change Management at Scale
Drive adoption across large, complex organizations.
12 chapters in this module
  1. Designing change campaigns for TOM rollout
  2. Engaging middle management as change carriers
  3. Communicating the 'why' behind the TOM
  4. Managing resistance through dialogue
  5. Building change networks across units
  6. Tailoring messaging to different audiences
  7. Using storytelling to reinforce new norms
  8. Sustaining momentum over long timelines
  9. Measuring change adoption and sentiment
  10. Adapting change tactics based on feedback
  11. Integrating change into business as usual
  12. Celebrating milestones and wins
Module 9. Financial and Resource Reallocation
Shift budget and resources in line with the TOM.
12 chapters in this module
  1. Aligning funding models with operating priorities
  2. Redirecting spend from legacy to future-state activities
  3. Building business cases for resource shifts
  4. Managing budget resistance in transitions
  5. Using zero-based budgeting principles
  6. Tracking cost transformation outcomes
  7. Funding capability development
  8. Managing shared service funding models
  9. Aligning capital and operational expenditure
  10. Creating transparency in resource allocation
  11. Measuring ROI of TOM-driven reallocation
  12. Sustaining financial discipline post-transition
Module 10. Supplier and Partner Integration
Extend the TOM to external ecosystems.
12 chapters in this module
  1. Mapping partner roles in the target operating model
  2. Aligning contracts with new ways of working
  3. Integrating suppliers into governance forums
  4. Managing performance of external partners
  5. Designing collaboration models with vendors
  6. Ensuring data and process continuity with partners
  7. Onboarding partners to new operating standards
  8. Handling partner resistance to change
  9. Co-innovating within the extended enterprise
  10. Measuring partner contribution to TOM outcomes
  11. Optimizing partner ecosystems for agility
  12. Exiting underperforming relationships
Module 11. Operating Model Evolution and Adaptation
Design feedback loops to keep the TOM relevant.
12 chapters in this module
  1. Building mechanisms for TOM feedback
  2. Using operating reviews to assess fit
  3. Adjusting the model in response to market shifts
  4. Managing TOM updates without destabilizing operations
  5. Creating TOM versioning and release cycles
  6. Incorporating lessons from rollout phases
  7. Scaling improvements across the organization
  8. Balancing stability and adaptability
  9. Using data to inform TOM refinements
  10. Engaging stakeholders in evolution planning
  11. Communicating TOM changes effectively
  12. Establishing TOM as a living discipline
Module 12. Leading TOM Implementation End-to-End
Synthesize all elements into a cohesive execution strategy.
12 chapters in this module
  1. Creating an integrated implementation roadmap
  2. Aligning leadership on execution priorities
  3. Sequencing workstreams for synergy
  4. Managing interdependencies across domains
  5. Resolving cross-cutting issues
  6. Maintaining executive sponsorship
  7. Using the implementation playbook in practice
  8. Conducting health checks during rollout
  9. Adjusting pace and scope based on progress
  10. Celebrating operational milestones
  11. Transitioning to steady-state operation
  12. Capturing and institutionalizing learnings

How this maps to your situation

  • Activating a newly designed TOM in a large organization
  • Leading cross-functional rollout after strategy approval
  • Overcoming stalled momentum in a transformation program
  • Scaling a pilot operating model to enterprise level

Before vs. after

Before
Confident in TOM design but unsure how to make it operate effectively across people, process, and technology.
After
Equipped with a structured, field-tested approach to activate and sustain a target operating model that delivers transformation results.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 60-70 hours of focused learning, designed to be completed over 8-10 weeks with flexible pacing.

If nothing changes
Without a clear execution methodology, even the most well-designed operating models fail to deliver value, resulting in stalled transformations, wasted investment, and eroded stakeholder trust.

How this compares to the alternatives

Unlike generic transformation courses, this program provides implementation-grade detail specific to Target Operating Models, combining structure, process, governance, and change leadership in one cohesive framework.

Frequently asked

Who is this course for?
Professionals leading or contributing to the implementation of a Target Operating Model, including transformation leads, operating model architects, and senior change managers.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is issued after finishing all modules and passing the final assessment.
$199 one-time. Approximately 60-70 hours of focused learning, designed to be completed over 8-10 weeks with flexible pacing..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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