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Transforming Business Operations; A Step-by-Step Guide to Implementing a Shared Services Centre

Transforming Business Operations; A Step-by-Step Guide to Implementing a Shared Services Centre

$199.00
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Transforming Business Operations: A Step-by-Step Guide to Implementing a Shared Services Centre



Course Overview

This comprehensive course provides a step-by-step guide to implementing a Shared Services Centre, enabling businesses to transform their operations and achieve significant cost savings, improved efficiency, and enhanced customer satisfaction.



Course Objectives

  • Understand the concept of Shared Services and its benefits
  • Learn how to assess the feasibility of implementing a Shared Services Centre
  • Develop a business case for Shared Services implementation
  • Design and implement a Shared Services Centre
  • Measure and evaluate the performance of a Shared Services Centre


Course Outline

Module 1: Introduction to Shared Services

  • Defining Shared Services
  • Benefits of Shared Services
  • Types of Shared Services
  • Shared Services operating models

Module 2: Assessing Feasibility

  • Assessing organizational readiness
  • Conducting a feasibility study
  • Identifying potential risks and challenges
  • Developing a feasibility report

Module 3: Building a Business Case

  • Defining the business case for Shared Services
  • Estimating costs and benefits
  • Developing a financial model
  • Presentation and approval of the business case

Module 4: Designing the Shared Services Centre

  • Defining the Shared Services Centre's mission and vision
  • Designing the organizational structure
  • Developing a service catalog
  • Creating a technology infrastructure plan

Module 5: Implementing the Shared Services Centre

  • Developing an implementation plan
  • Establishing a project team
  • Managing change and communication
  • Monitoring and controlling implementation progress

Module 6: Measuring and Evaluating Performance

  • Defining performance metrics
  • Developing a performance measurement framework
  • Collecting and analyzing data
  • Reporting and evaluating performance

Module 7: Continuous Improvement

  • Identifying areas for improvement
  • Developing a continuous improvement plan
  • Implementing changes and monitoring progress
  • Evaluating the effectiveness of continuous improvement efforts

Module 8: Change Management and Communication

  • Understanding the importance of change management and communication
  • Developing a change management plan
  • Creating a communication strategy
  • Implementing change management and communication plans

Module 9: Technology and Systems

  • Understanding the role of technology in Shared Services
  • Developing a technology strategy
  • Selecting and implementing technology solutions
  • Integrating technology with existing systems

Module 10: Governance and Compliance

  • Understanding governance and compliance requirements
  • Developing a governance framework
  • Establishing compliance policies and procedures
  • Monitoring and reporting on governance and compliance


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven and interactive discussions
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Format

This course is delivered online and consists of 10 modules, each with multiple lessons and activities. The course is self-paced, allowing participants to complete the content on their own schedule.

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