Transforming IT: Mastering the IT Operating Model for Strategic Success

Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to transform their IT operating model and achieve strategic success. Participants will receive a certificate upon completion, issued by The Art of Service.

Course Features

• Interactive: Engage with expert instructors and peers through interactive discussions and activities.
• Engaging: Enjoy a user-friendly and mobile-accessible learning experience.
• Comprehensive: Cover 80+ topics organized in chapters, ensuring a thorough understanding of the IT operating model.
• Personalized: Receive personalized feedback and guidance from expert instructors.
• Up-to-date: Stay current with the latest industry trends and best practices.
• Practical: Apply knowledge through hands-on projects and real-world applications.
• High-quality content: Access expert-developed content, carefully crafted to ensure a deep understanding of the subject matter.
• Certification: Receive a certificate upon completion, issued by The Art of Service.
• Flexible learning: Learn at your own pace, with lifetime access to course materials.
• Gamification: Engage in a fun and interactive learning experience, with progress tracking and rewards.
• Community-driven: Connect with a community of like-minded professionals, sharing knowledge and best practices.
• Actionable insights: Gain practical insights and skills, applicable to real-world scenarios.
• Bite-sized lessons: Learn in manageable chunks, with bite-sized lessons and flexible scheduling.
• Lifetime access: Enjoy ongoing access to course materials, with no time limits or restrictions.

Course Outline

Module 1: Introduction to the IT Operating Model

• Defining the IT operating model
• Understanding the importance of the IT operating model
• Key components of the IT operating model
• Benefits of a well-designed IT operating model

Module 2: IT Service Management

• Introduction to IT service management
• Service desk management
• Incident management
• Problem management
• Change management
• Release management

Module 3: IT Service Strategy

• Defining IT service strategy
• Understanding customer needs and expectations
• Developing a service portfolio
• Service level management
• Capacity management
• Availability management

Module 4: IT Service Design

• Introduction to IT service design
• Service catalog management
• Service design principles
• Service design processes
• Service validation and testing
• Evaluation and management of services

Module 5: IT Service Transition

• Introduction to IT service transition
• Change management
• Service asset and configuration management
• Release and deployment management
• Service validation and testing
• Evaluation and management of services

Module 6: IT Service Operation

• Introduction to IT service operation
• Service desk management
• Incident management
• Problem management
• Request fulfillment
• Service validation and testing

Module 7: Continual Service Improvement

• Introduction to continual service improvement
• Service reporting and measurement
• Service level management
• Continual service improvement processes
• CSI and organizational change
• CSI and service management

Module 8: IT Operating Model Implementation

• Implementing the IT operating model
• Defining the implementation plan
• Establishing the implementation team
• Managing the implementation process
• Monitoring and evaluating the implementation

Module 9: IT Operating Model Governance

• Defining IT operating model governance
• Establishing the governance framework
• Defining roles and responsibilities
• Managing the governance process
• Monitoring and evaluating the governance framework

Module 10: IT Operating Model Optimization

• Defining IT operating model optimization
• Understanding the optimization process
• Identifying areas for optimization
• Developing an optimization plan
• Implementing the optimization plan
• Monitoring and evaluating the optimization results

Certificate

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of the IT operating model and commitment to strategic success.

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