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Transforming Patient Experience; Mastering Healthcare Self-Assessment and Improvement Strategies

Transforming Patient Experience; Mastering Healthcare Self-Assessment and Improvement Strategies

$199.00
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Transforming Patient Experience: Mastering Healthcare Self-Assessment and Improvement Strategies



Course Overview

This comprehensive course is designed to equip healthcare professionals with the knowledge and skills necessary to transform patient experience through effective self-assessment and improvement strategies. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning schedule
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to Patient Experience

  • Defining patient experience and its importance in healthcare
  • Understanding patient needs and expectations
  • Overview of patient experience frameworks and models
  • Best practices for patient-centered care

Module 2: Healthcare Self-Assessment and Improvement Strategies

  • Introduction to self-assessment and improvement strategies in healthcare
  • Understanding the role of data analytics in self-assessment and improvement
  • Developing effective self-assessment and improvement plans
  • Implementing and sustaining self-assessment and improvement initiatives

Module 3: Patient Engagement and Empowerment

  • Understanding patient engagement and empowerment
  • Strategies for promoting patient engagement and empowerment
  • Developing effective patient education programs
  • Using technology to enhance patient engagement and empowerment

Module 4: Communication and Interpersonal Skills

  • Effective communication skills for healthcare professionals
  • Understanding and managing conflict in healthcare settings
  • Developing effective interpersonal skills
  • Cultural competence and diversity in healthcare

Module 5: Service Excellence and Quality Improvement

  • Understanding service excellence and quality improvement in healthcare
  • Developing effective service excellence and quality improvement plans
  • Implementing and sustaining service excellence and quality improvement initiatives
  • Using data analytics to drive service excellence and quality improvement

Module 6: Patient Feedback and Complaints

  • Understanding patient feedback and complaints
  • Developing effective patient feedback and complaint systems
  • Using patient feedback and complaints to drive quality improvement
  • Best practices for responding to patient complaints

Module 7: Staff Engagement and Development

  • Understanding staff engagement and development in healthcare
  • Strategies for promoting staff engagement and development
  • Developing effective staff education and training programs
  • Using technology to enhance staff engagement and development

Module 8: Leadership and Governance

  • Understanding leadership and governance in healthcare
  • Developing effective leadership and governance structures
  • Strategies for promoting leadership and governance excellence
  • Best practices for leading and governing healthcare organizations

Module 9: Patient Safety and Risk Management

  • Understanding patient safety and risk management in healthcare
  • Developing effective patient safety and risk management plans
  • Implementing and sustaining patient safety and risk management initiatives
  • Using data analytics to drive patient safety and risk management

Module 10: Technology and Innovation in Healthcare

  • Understanding the role of technology and innovation in healthcare
  • Developing effective technology and innovation strategies
  • Implementing and sustaining technology and innovation initiatives
  • Using data analytics to drive technology and innovation


Certificate

Upon completion of the course, participants will receive a certificate issued by The Art of Service. This certificate is a testament to the participant's commitment to transforming patient experience and mastering healthcare self-assessment and improvement strategies.

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