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Unlocking Effective Communication; Mastering Conflict Resolution and Negotiation Strategies

Unlocking Effective Communication; Mastering Conflict Resolution and Negotiation Strategies

$199.00
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Unlocking Effective Communication: Mastering Conflict Resolution and Negotiation Strategies



Course Overview

In this comprehensive course, you'll learn the essential skills and strategies to master effective communication, conflict resolution, and negotiation. With a focus on real-world applications, our expert instructors will guide you through interactive lessons, hands-on projects, and bite-sized learning modules. Upon completion, you'll receive a certificate issued by The Art of Service, demonstrating your expertise in effective communication.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive curriculum with 80+ topics
  • Personalized learning with expert instructors
  • Up-to-date content with real-world applications
  • Practical and actionable insights
  • High-quality content with hands-on projects
  • Certificate issued by The Art of Service upon completion
  • Flexible learning with lifetime access
  • User-friendly and mobile-accessible platform
  • Community-driven with progress tracking and gamification


Course Outline

Module 1: Understanding Effective Communication

  • Defining Effective Communication: Understanding the importance of effective communication in personal and professional settings
  • Communication Styles: Identifying and understanding different communication styles (verbal, nonverbal, written)
  • Active Listening: Developing active listening skills for effective communication
  • Barriers to Communication: Recognizing and overcoming common barriers to effective communication

Module 2: Conflict Resolution Strategies

  • Understanding Conflict: Defining conflict and its impact on personal and professional relationships
  • Conflict Resolution Styles: Identifying and understanding different conflict resolution styles (avoiding, accommodating, competing, collaborating)
  • Effective Conflict Resolution: Developing strategies for effective conflict resolution (remaining calm, using I statements, seeking common ground)
  • Managing Emotions: Understanding and managing emotions in conflict resolution

Module 3: Negotiation Strategies

  • Understanding Negotiation: Defining negotiation and its importance in personal and professional settings
  • Negotiation Styles: Identifying and understanding different negotiation styles (distributive, integrative)
  • Effective Negotiation: Developing strategies for effective negotiation (separating people from issues, focusing on interests, using objective criteria)
  • Building Relationships: Understanding the importance of building relationships in negotiation

Module 4: Advanced Communication Skills

  • Assertiveness: Developing assertiveness skills for effective communication
  • Emotional Intelligence: Understanding and developing emotional intelligence for effective communication
  • Cultural Awareness: Understanding the impact of cultural differences on communication
  • Technology and Communication: Understanding the impact of technology on communication

Module 5: Putting it all Together

  • Case Studies: Applying effective communication, conflict resolution, and negotiation strategies to real-world case studies
  • Role-Playing: Practicing effective communication, conflict resolution, and negotiation skills through role-playing exercises
  • Personalized Feedback: Receiving personalized feedback from expert instructors
  • Final Project: Completing a final project demonstrating mastery of effective communication, conflict resolution, and negotiation strategies


Certificate and Recognition

Upon completion of the course, you'll receive a certificate issued by The Art of Service, demonstrating your expertise in effective communication, conflict resolution, and negotiation. This certificate can be added to your resume, LinkedIn profile, or displayed in your office.



Course Format

This course is delivered online, with 24/7 access to course materials. The course is self-paced, allowing you to complete modules at your own convenience. Expert instructors are available to provide personalized feedback and support throughout the course.



Course Duration

The course is designed to be completed in 8-10 weeks, with 2-3 hours of study per week. However, you can complete the course at your own pace, with lifetime access to course materials.



Technical Requirements

To access the course, you'll need a computer or mobile device with internet access. The course is compatible with all major browsers and devices.

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