Skip to main content
Unlocking Efficiency; Mastering Shared Service Center Operations

Unlocking Efficiency; Mastering Shared Service Center Operations

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Unlocking Efficiency: Mastering Shared Service Center Operations



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to optimize Shared Service Center (SSC) operations, leading to increased efficiency, productivity, and cost savings. Through interactive and engaging content, participants will gain a deep understanding of SSC best practices, industry trends, and real-world applications.



Course Objectives

  • Understand the fundamentals of Shared Service Center operations and their role in driving business efficiency
  • Develop a comprehensive understanding of SSC best practices, industry trends, and benchmarks
  • Learn how to design, implement, and manage effective SSC operations
  • Improve process efficiency, productivity, and quality through lean principles and six sigma methodologies
  • Enhance customer satisfaction and experience through effective communication and relationship management
  • Develop strategic plans to drive SSC growth, innovation, and sustainability


Course Outline

Module 1: Introduction to Shared Service Center Operations

  • Defining Shared Service Center operations and their role in business
  • History and evolution of SSCs
  • Benefits and challenges of implementing SSCs
  • Industry trends and benchmarks

Module 2: Designing and Implementing Effective SSC Operations

  • Understanding business requirements and stakeholder expectations
  • Designing SSC operating models and organizational structures
  • Implementing SSC processes and systems
  • Managing SSC governance and compliance

Module 3: Process Efficiency and Productivity

  • Understanding lean principles and six sigma methodologies
  • Identifying and eliminating waste in SSC processes
  • Improving process efficiency and productivity through automation and technology
  • Measuring and monitoring SSC performance

Module 4: Customer Satisfaction and Experience

  • Understanding customer needs and expectations
  • Developing effective communication and relationship management strategies
  • Improving customer satisfaction and experience through SSC operations
  • Measuring and monitoring customer satisfaction

Module 5: Strategic Planning and Innovation

  • Developing strategic plans to drive SSC growth and innovation
  • Identifying and leveraging opportunities for SSC expansion and diversification
  • Implementing innovation and continuous improvement initiatives
  • Measuring and monitoring SSC performance and progress

Module 6: SSC Technology and Automation

  • Understanding SSC technology and automation trends
  • Implementing SSC technology and automation solutions
  • Managing SSC data and analytics
  • Ensuring SSC cybersecurity and data protection

Module 7: SSC Talent Management and Development

  • Understanding SSC talent management and development best practices
  • Developing effective SSC recruitment and retention strategies
  • Implementing SSC training and development programs
  • Measuring and monitoring SSC talent management and development performance

Module 8: SSC Governance and Compliance

  • Understanding SSC governance and compliance requirements
  • Implementing SSC governance and compliance frameworks
  • Managing SSC risk and audit
  • Ensuring SSC regulatory compliance

Module 9: SSC Performance Measurement and Monitoring

  • Understanding SSC performance measurement and monitoring best practices
  • Developing effective SSC performance metrics and KPIs
  • Implementing SSC performance measurement and monitoring systems
  • Measuring and monitoring SSC performance

Module 10: SSC Continuous Improvement and Innovation

  • Understanding SSC continuous improvement and innovation best practices
  • Developing effective SSC continuous improvement and innovation strategies
  • Implementing SSC continuous improvement and innovation initiatives
  • Measuring and monitoring SSC continuous improvement and innovation performance


Course Features

  • Interactive and engaging content: Learn through a combination of video lessons, interactive quizzes, and hands-on projects
  • Comprehensive and up-to-date: Covering the latest industry trends, best practices, and technologies
  • Personalized learning experience: Tailor your learning to your needs and goals
  • Expert instructors: Learn from experienced professionals with extensive industry knowledge
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Access course content anywhere, anytime, on any device
  • User-friendly interface: Easy to navigate and use
  • Mobile-accessible: Learn on-the-go
  • Community-driven: Connect with peers and instructors through discussion forums and live webinars
  • Actionable insights: Apply learning to real-world scenarios
  • Hands-on projects: Practice and reinforce learning through practical exercises
  • Bite-sized lessons: Learn in manageable chunks
  • Lifetime access: Access course content forever
  • Gamification: Engage in a fun and interactive learning experience
  • Progress tracking: Monitor your progress and stay motivated


Certificate

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise and knowledge in Shared Service Center operations.

,
!