Skip to main content
Unlocking IT Service Management; Mastering ServiceNow Implementation and Optimization

Unlocking IT Service Management; Mastering ServiceNow Implementation and Optimization

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Unlocking IT Service Management: Mastering ServiceNow Implementation and Optimization



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to master ServiceNow implementation and optimization. With a focus on interactive and engaging learning, participants will gain a deep understanding of IT service management principles and best practices.



Course Features

  • Interactive and Engaging: Interactive lessons, quizzes, and hands-on projects to keep you engaged and motivated.
  • Comprehensive: Covers all aspects of IT service management and ServiceNow implementation.
  • Personalized: Learn at your own pace and focus on areas that interest you the most.
  • Up-to-date: Course content is regularly updated to reflect the latest industry trends and best practices.
  • Practical and Real-world Applications: Learn from real-world examples and case studies.
  • High-quality Content: Developed by expert instructors with years of industry experience.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access course content anywhere, anytime, on any device.
  • User-friendly: Easy-to-use interface and navigation.
  • Mobile-accessible: Learn on-the-go with our mobile-friendly platform.
  • Community-driven: Connect with peers and instructors through our online community.
  • Actionable Insights: Take away practical knowledge and skills that can be applied immediately.
  • Hands-on Projects: Apply your knowledge and skills to real-world projects.
  • Bite-sized Lessons: Learn in short, manageable chunks.
  • Lifetime Access: Access course content forever, even after completion.
  • Gamification: Engage in a fun and interactive learning experience.
  • Progress Tracking: Track your progress and stay motivated.


Course Outline

Module 1: Introduction to IT Service Management

  • Defining IT Service Management
  • Understanding ITIL and its Framework
  • Service Management Processes and Functions
  • Benefits of IT Service Management

Module 2: ServiceNow Overview

  • Introduction to ServiceNow
  • ServiceNow Architecture and Components
  • ServiceNow Modules and Features
  • ServiceNow Implementation and Configuration

Module 3: ServiceNow Implementation

  • Planning and Preparation for ServiceNow Implementation
  • ServiceNow Configuration and Setup
  • ServiceNow Data Migration and Integration
  • ServiceNow Testing and Quality Assurance

Module 4: ServiceNow Optimization

  • ServiceNow Performance Optimization
  • ServiceNow Security and Access Control
  • ServiceNow Reporting and Analytics
  • ServiceNow Continuous Improvement and Maintenance

Module 5: IT Service Management Processes

  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management

Module 6: ServiceNow Modules and Features

  • ServiceNow IT Service Management Module
  • ServiceNow IT Operations Management Module
  • ServiceNow IT Business Management Module
  • ServiceNow Customer Service Management Module
  • ServiceNow Field Service Management Module

Module 7: ServiceNow Customization and Development

  • ServiceNow Scripting and Development
  • ServiceNow API and Integration
  • ServiceNow Customization and Configuration
  • ServiceNow Best Practices for Customization and Development

Module 8: ServiceNow Administration and Maintenance

  • ServiceNow System Administration
  • ServiceNow User Management and Access Control
  • ServiceNow Data Management and Backup
  • ServiceNow Upgrade and Patch Management

Module 9: ServiceNow Reporting and Analytics

  • ServiceNow Reporting and Dashboards
  • ServiceNow Analytics and Business Intelligence
  • ServiceNow Data Visualization and Presentation
  • ServiceNow Best Practices for Reporting and Analytics

Module 10: ServiceNow Implementation and Optimization Case Studies

  • Real-world Examples of ServiceNow Implementation and Optimization
  • Lessons Learned and Best Practices from Case Studies
  • ServiceNow Implementation and Optimization Challenges and Solutions


Certificate of Completion

Upon completion of this course, participants will receive a certificate issued by The Art of Service.

,
!