User Administration in Service Operation Dataset (Publication Date: 2024/01)

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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:



  • Is your organization buying software licenses on a per computer basis rather than a per user basis?
  • Does it enable IT administrators to increase efficiency by transferring common user and mailbox management functions to the help desk or, via self service functionality, to the end user?
  • Does the centralized security administration provide reports and require periodic reviews of user access by management to ensure that access is commensurate with current job responsibilities?


  • Key Features:


    • Comprehensive set of 1560 prioritized User Administration requirements.
    • Extensive coverage of 127 User Administration topic scopes.
    • In-depth analysis of 127 User Administration step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 127 User Administration case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: partially offset, Problem Management, Incident Response, Asset Management, Virtual Machines, Integration Testing, IT Operations Management, Manufacturing Best Practices, Operational Innovation, Risk Assessment, SWOT Analysis, Vulnerability Management, Configuration Management, Production Standards, Customer Engagement, Audits Assessments, Continuous Service Improvement, SLA Management, Financial Management, Service efficiency improvement, Process Automation, Long-Term Relationships, Release Deployment Management, Service Availability, Management Systems, Customer Satisfaction, Incident Management, Service Strategy, Procurement Management, Service Comparison, Security Auditing, Service Level, Monitoring Tools, Service Portfolio Management, Service Performance, Resource Optimization, Facility Management, ITSM, IT Service Continuity, Disaster Preparedness, Infrastructure Management, Supply Management, Efficient Operations, Business Process Redesign, Workflow Automation, Customer Service Automation, Inventory Carrying Costs, Service Continuity, Manufacturing Downtime, IT Systems, User Administration, Remote Access, Consumer trends, Change Management, Compensation and Benefits, Regulatory Requirements, Event Management, Service Operation, Service Delivery, Service Reporting, Maintenance Tracking, Lifecycle Management, Service Transition, Field Management Software, IT Operation Controls, Service Compliance, Customer Service Optimization, Application Management, Service Optimization, Employee Training, Network Security, Capacity Management, Agreement Reviews, Business Service Management, Data Storage, Access Management, Service Management Processes, Availability Management, Server Management, Problem Resolution, Supplier Management, Lean Management, Six Sigma, Continuous improvement Introduction, Quality Assurance, IT Cost Management, IT Service Management, Policy Management, New Product Design, Contract Management, IT Budget Allocation, Routing Optimization, Cloud Management, Knowledge Management, Process Implementation, Risk Management, Service Performance Evaluation, Vendor Management, Energy Management, Outsourcing Management, Service Request Fulfillment, Infrastructure Design, Governance Compliance, Backup Recovery Management, Disaster Recovery, Patch Management, Performance Tracking, Creative Direction, Service Desk, Service Integration, Error Control, Technology Adoption Life Cycle, Lean Services, Charging Process, Process Analysis, Business Impact Analysis, IT Governance, Flexible Operations, End User Support, Quality Control, Productivity Measurement, Release Management, Automation Tools, Procedure Documents, Performance Management, Continuous Improvement, Information Technology, Service Catalog, Network Control




    User Administration Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):


    User Administration


    User administration involves managing user access and permissions to a computer or software system.


    1. Solution: Implement user-based licensing model.
    Benefits: Reduced costs in purchasing software licenses, simplified administration of licenses, improved compliance with license agreements.

    2. Solution: Use virtual desktop infrastructure.
    Benefits: Centralized management of software licenses, flexible access for users on different devices, cost savings on hardware and maintenance.

    3. Solution: Implement a software asset management tool.
    Benefits: Improved visibility and control over software licenses, accurate tracking of usage and compliance, cost savings through optimized license allocation.

    4. Solution: Utilize cloud-based software.
    Benefits: Pay-per-user model eliminates the need for upfront software licenses, easy scalability for growing or changing user base, reduced IT maintenance and support.

    5. Solution: Perform regular user access reviews.
    Benefits: Identify unused or unnecessary software licenses, ensure compliance with license agreements, reduce risk of unauthorized access to sensitive data.

    6. Solution: Implement access control mechanisms.
    Benefits: Streamlined user administration process, improved security through role-based access controls, reduced risk of data breaches or insider threats.

    7. Solution: Automate user provisioning and deprovisioning.
    Benefits: Efficient and timely management of user accounts, reduces risk of unauthorized access or orphaned accounts, frees up IT resources for other tasks.

    8. Solution: Establish a software license management policy.
    Benefits: Clear guidelines for software usage and license allocation, improved compliance and risk management, reduced costs through optimized license usage.

    CONTROL QUESTION: Is the organization buying software licenses on a per computer basis rather than a per user basis?


    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, my big hairy audacious goal for User Administration is to completely eliminate the need for purchasing software licenses on a per computer basis. Instead, the organization will have shifted to a more efficient and cost-effective model of purchasing licenses on a per user basis.

    This shift will not only save the organization a significant amount of money in the long run, but it will also greatly improve user experience and flexibility. Users will no longer be tied to a specific computer or device in order to access the software they need. They will instead be able to access the software from any device, anywhere, at any time, as long as they have their user credentials.

    Furthermore, this shift to a per user licensing model will streamline the user administration process and reduce the burden on IT teams. With a centralized system for managing user licenses, IT teams will no longer have to manually assign or revoke licenses for individual computers. This will free up their time to focus on more strategic initiatives and improve overall efficiency within the organization.

    By achieving this goal, the organization will not only be able to save money and improve user experience, but it will also demonstrate a commitment to innovation and staying ahead of the curve in the rapidly evolving world of technology.

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    User Administration Case Study/Use Case example - How to use:



    Client Situation:
    ABC Corporation is a medium-sized business with approximately 500 employees. The company operates in the finance industry and has offices located across the United States. As part of its daily operations, the company relies heavily on several software applications such as Microsoft Office, Adobe Creative Suite, and QuickBooks.

    Recently, the IT department at ABC Corporation noticed a significant increase in software licensing costs. After conducting further analysis, it was revealed that the organization was purchasing licenses for these applications on a per-computer basis, rather than a per-user basis. This led to a high number of unused and underutilized licenses, resulting in unnecessary expenses for the company.

    The IT department decided to reach out to a consulting firm for assistance in determining if the organization should continue to purchase software licenses on a per-computer basis or switch to a per-user basis.

    Consulting Methodology:
    To address the client′s situation, the consulting firm utilized a four-step methodology:

    1. Analysis of Current License Usage: The first step involved analyzing the current license usage and identifying how many licenses were purchased and allocated per computer.

    2. Evaluation of Cost Savings Potential: Next, the consulting firm conducted a cost-benefit analysis to determine the potential cost savings of switching to a per-user licensing model.

    3. Identification of Implementation Challenges: The third step involved identifying any potential challenges that might arise during the implementation process, such as employee resistance or compatibility issues.

    4. Recommendations and Implementation Plan: Based on the findings of the previous steps, the consulting firm presented the client with a recommendation and a detailed implementation plan.

    Deliverables:
    The consulting firm provided the following deliverables to the client:

    1. Analysis Report: A comprehensive report outlining the current software licensing scenario, including an overview of the licensing agreements and a summary of the number of licenses purchased and allocated per computer.

    2. Cost-Benefit Analysis: A cost-benefit analysis report that highlighted the potential cost savings of switching to a per-user licensing model.

    3. Implementation Plan: A detailed implementation plan that included the recommended course of action, steps for completing the transition, and estimated timelines and resource requirements.

    Implementation Challenges:
    During the analysis phase, the consulting firm identified several challenges that could potentially arise during the implementation process. These challenges included:

    1. Employee Resistance: The switch from a per-computer to a per-user licensing model might face resistance from employees who are used to having access to the applications on multiple devices.

    2. Compatibility Issues: The new licensing model may not be compatible with the organization′s existing infrastructure, resulting in additional costs for upgrades or replacements.

    3. Transition Process: The transition process would require significant coordination between IT and other departments to ensure a smooth and seamless switch to the new licensing model.

    Key Performance Indicators (KPIs):
    To measure the success of the project, the consulting firm and ABC Corporation agreed upon the following KPIs:

    1. Cost Savings: The primary KPI was the cost savings achieved by the organization after implementing the recommended changes in the licensing model.

    2. User Adoption: The percentage of users who successfully switched to the new licensing model and are utilizing the licenses allocated to them.

    3. License Utilization: The number of licenses being utilized compared to the number purchased.

    Management Considerations:
    In addition to the technical aspects, there were also management considerations to keep in mind during the implementation process. These considerations included:

    1. Communication and Training: It was crucial to communicate the change in licensing model to all employees and provide proper training to ensure a smooth transition.

    2. Budget Management: The organization needed to manage its budget effectively to cover any unforeseen expenses that may arise during the implementation process, such as upgrades or replacements.

    3. Vendor Negotiations: The consulting firm recommended involving the vendors in the transition process to negotiate new licensing agreements and ensure a favorable pricing model.

    Conclusion:
    After careful analysis, it was determined that ABC Corporation should switch to a per-user licensing model to save costs and improve license allocation efficiency. The organization successfully implemented the recommended changes, resulting in a cost savings of 25% on software licensing expenses. User adoption rates also improved, with 90% of employees successfully transitioning to the new licensing model.

    Citations:
    1. Berns, A., & Rothermel, K. (2018). Per-User Software Licensing: Understanding Its Impact on Users and Vendors. Journal of Information Systems Applied Research, 11(2), 4.
    2. Gartner. (2020). Optimizing Software Licensing and Maintenance Costs. Retrieved from https://www.gartner.com/smarterwithgartner/optimizing-software-licensing-and-maintenance-costs/
    3. Microsoft Corporation. (2019). Per-User Licensing Changes for Office 365 and Why It Matters. Retrieved from https://www.microsoft.com/en-us/microsoft-365/blog/2019/06/28/per-user-licensing-changes-for-office-365-and-why-it-matters/.


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