A focused course, tailored for you
Value Stream Mapping for Service Operations Where the Work Is Invisible Until You Look at It Right
The 12-module course for VSM practitioners adapting manufacturing-grade VSM techniques into service and knowledge-work environments.
Includes a hand-built implementation playbook generated for your specific situation. Both the course and the playbook are tailored, not template-substituted.
Why this course
Value stream mapping was built for manufacturing where the work is physical and visible. Service operations and knowledge work hide the work in tickets, queues, and handoffs. Most VSM practitioners trained in manufacturing struggle to map work they cannot see.
Plus a hand-built implementation playbook for your specific situation
Every buyer of the course also receives a custom implementation playbook generated specifically for them. Not template-substituted. Hand-built around your sector, your in-scope frameworks, and your team shape, using the same source-grounded corpus the course is built on.
Course and playbook delivered within 48 hours of purchase. You confirm a few details about your situation at checkout. We send the bundle straight to your inbox.
Who this is built for
VSM practitioners, Lean Six Sigma black belts, and operational excellence leads applying VSM to service operations and knowledge work.
What you can do after finishing
- Adapt manufacturing VSM techniques to service operations without losing analytical rigour..
- Make invisible work visible enough to map..
- Pre-empt the operations leader's question about whether mapping is changing the work or just describing it..
- Translate VSM findings into language the operations and finance leaders both engage with..
- Position the OE function for the next phase of process improvement in service contexts..
- Move from VSM practitioner to authority on service-operation mapping..
Why this is different
| Source-grounded against the published material Verbatim citation where it matters. The course inherits the discipline of the 718-framework corpus it is built on. | Tailored to your specific situation The course is hand-built around your sector and your role at order time. Not a template with your name substituted. |
| Human edited, not LLM generated 18 months of human source verification underneath. Every course inherits that discipline. | Lifetime updates Pushed to your existing download link when the underlying material moves. No re-purchase. |
FAQ
How is this different from a generic playbook?
Playbooks are framework-specific deliverables. This course is the underlying skill that applies across your specific situation, plus the implementation playbook tailored to that situation. Buy a playbook if you need one framework delivered. Buy the course if you want the skill and a playbook designed for you.
Can I share this with my team?
Single-user licence. For 5+ seats or team-licensing rights, email us. Bulk pricing available.
What if it does not earn its keep?
30-day money-back guarantee. Email us, get a full refund, keep the materials. The course is built on the assumption that the tailored playbook alone earns the price back. If it does not for you, get the money back.
$199 one-time. Tailored to your situation. 48 hours.
Course book, tailored implementation playbook, lifetime updates, 30-day money-back guarantee.
Add to cart above. Confirm your situation at checkout. Bundle delivered within 48 hours.
The Art of Service · Built on a 718-framework, 20,400-control, 332,000-mapping corpus · Source-grounded, human edited