Vendor Governance: A Comprehensive Checklist and Implementation Plan
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills necessary to effectively govern vendors and third-party service providers. Upon completion, participants will receive a Certificate in Vendor Governance issued by The Art of Service.
Course Curriculum Module 1: Introduction to Vendor Governance
- Definition and importance of vendor governance
- Benefits of effective vendor governance
- Key challenges in vendor governance
- Best practices in vendor governance
Module 2: Vendor Governance Framework
- Developing a vendor governance framework
- Key components of a vendor governance framework
- Roles and responsibilities in vendor governance
- Governance structures and committees
Module 3: Vendor Risk Management
- Identifying and assessing vendor risks
- Risk assessment methodologies and tools
- Mitigating and managing vendor risks
- Monitoring and reviewing vendor risk
Module 4: Vendor Selection and Onboarding
- Vendor selection criteria and processes
- Request for proposal (RFP) and tendering processes
- Contract negotiation and agreement
- Vendor onboarding and mobilization
Module 5: Contract Management
- Key elements of a vendor contract
- Contract types and structures
- Contract negotiation and management
- Contract variation and dispute resolution
Module 6: Vendor Performance Management
- Setting vendor performance metrics and KPIs
- Monitoring and reporting vendor performance
- Addressing vendor performance issues
- Vendor performance improvement plans
Module 7: Vendor Compliance and Assurance
- Vendor compliance requirements and regulations
- Conducting vendor audits and assessments
- Ensuring vendor compliance and assurance
- Vendor compliance and assurance reporting
Module 8: Vendor Relationship Management
- Building and maintaining vendor relationships
- Effective communication and stakeholder management
- Conflict resolution and issue management
- Vendor relationship governance
Module 9: Vendor Governance Tools and Techniques
- Vendor governance software and tools
- Vendor scorecards and dashboards
- Vendor governance reporting and analytics
- Best practices in vendor governance tools and techniques
Module 10: Implementing Vendor Governance
- Developing a vendor governance implementation plan
- Implementing vendor governance policies and procedures
- Training and awareness programs for vendor governance
- Monitoring and reviewing vendor governance effectiveness
Module 11: Case Studies and Group Exercises
- Real-world case studies in vendor governance
- Group exercises and discussions on vendor governance scenarios
- Applying vendor governance principles to real-world situations
- Lessons learned and best practices in vendor governance
Course Features - Interactive and engaging learning experience
- Comprehensive and up-to-date course content
- Personalized learning experience with flexible pacing
- Practical and real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Lifetime access to course materials
- Mobile-accessible and user-friendly platform
- Community-driven discussion forums and support
- Actionable insights and hands-on projects
- Bite-sized lessons and gamification elements
- Progress tracking and assessment tools
What to Expect Upon Completion Upon completing this course, participants will receive a Certificate in Vendor Governance issued by The Art of Service, demonstrating their expertise and knowledge in vendor governance. Participants will be equipped with the skills and knowledge necessary to effectively govern vendors and third-party service providers, and to drive business value through effective vendor governance.,
Module 1: Introduction to Vendor Governance
- Definition and importance of vendor governance
- Benefits of effective vendor governance
- Key challenges in vendor governance
- Best practices in vendor governance
Module 2: Vendor Governance Framework
- Developing a vendor governance framework
- Key components of a vendor governance framework
- Roles and responsibilities in vendor governance
- Governance structures and committees
Module 3: Vendor Risk Management
- Identifying and assessing vendor risks
- Risk assessment methodologies and tools
- Mitigating and managing vendor risks
- Monitoring and reviewing vendor risk
Module 4: Vendor Selection and Onboarding
- Vendor selection criteria and processes
- Request for proposal (RFP) and tendering processes
- Contract negotiation and agreement
- Vendor onboarding and mobilization
Module 5: Contract Management
- Key elements of a vendor contract
- Contract types and structures
- Contract negotiation and management
- Contract variation and dispute resolution
Module 6: Vendor Performance Management
- Setting vendor performance metrics and KPIs
- Monitoring and reporting vendor performance
- Addressing vendor performance issues
- Vendor performance improvement plans
Module 7: Vendor Compliance and Assurance
- Vendor compliance requirements and regulations
- Conducting vendor audits and assessments
- Ensuring vendor compliance and assurance
- Vendor compliance and assurance reporting
Module 8: Vendor Relationship Management
- Building and maintaining vendor relationships
- Effective communication and stakeholder management
- Conflict resolution and issue management
- Vendor relationship governance
Module 9: Vendor Governance Tools and Techniques
- Vendor governance software and tools
- Vendor scorecards and dashboards
- Vendor governance reporting and analytics
- Best practices in vendor governance tools and techniques
Module 10: Implementing Vendor Governance
- Developing a vendor governance implementation plan
- Implementing vendor governance policies and procedures
- Training and awareness programs for vendor governance
- Monitoring and reviewing vendor governance effectiveness
Module 11: Case Studies and Group Exercises
- Real-world case studies in vendor governance
- Group exercises and discussions on vendor governance scenarios
- Applying vendor governance principles to real-world situations
- Lessons learned and best practices in vendor governance