A focused course, tailored for you

When the Agency Team Disappears, Who Owns the Merchant

What a senior support advisor builds in the week after a partnerships team gets cut.

Includes a hand-built implementation playbook generated for your specific situation.

Why this course

An entire agency-facing team at a major e-commerce platform was eliminated last week. The merchants those agencies were running did not get reassigned to a new partner. They landed in whoever was already on their ticket history. That is the support advisor seat. The work doubled overnight. The title did not.

Who it is for

For senior support advisors at e-commerce, SaaS, and developer platforms whose merchants just lost their partner contact and now show up in support queues asking for help that used to be agency-led.

What you walk away with

• A merchant-tier triage model that proves which accounts genuinely needed an agency layer and which never did.
• A 90-day account plan you can run on the top 20 merchants who lost their agency contact this month.
• A weekly portfolio-health report your director will paste into their own slide.
• A clean line between 'support advisor' and 'de-facto account manager' so the title catches up with the scope.
• A defensible answer when the next consolidation memo asks where the partnerships work landed.