What is the When the Agency Team Disappears, Who course about?
What a senior support advisor builds in the week after a partnerships team gets cut. Includes a hand-built implementation playbook generated for your specific situation.
When the Agency Team Disappears, Who Owns the Merchant?
What a senior support advisor builds in the week after a partnerships team gets cut. Includes a hand-built implementation playbook generated for your specific situation.
Why this course?
An entire agency-facing team at a major e-commerce platform was eliminated last week. The merchants those agencies were running did not get reassigned to a new partner. They landed in whoever was already on their ticket history. That is the support advisor seat. The work doubled overnight. The title did not.
Who it is for?
For senior support advisors at e-commerce, SaaS, and developer platforms whose merchants just lost their partner contact and now show up in support queues asking for help that used to be agency-led.
What do you take away from the When the Agency Team Disappears, Who course?
A merchant-tier triage model that proves which accounts genuinely needed an agency layer and which never did. A 90-day account plan you can run on the top 20 merchants who lost their agency contact this month. A weekly portfolio-health report your director will paste into their own slide. A clean line between 'support advisor' and 'de-facto account manager' so the title catches.
How is the When the Agency Team Disappears, Who delivered?
The When the Agency Team Disappears, Who is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. A certificate of completion is issued by The Art of Service when you finish.
How much does the When the Agency Team Disappears, Who cost?
The When the Agency Team Disappears, Who is $199 as a one time payment. There is no subscription and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
More answers: what you get with every course, refund policy, all help answers.
A focused course, tailored for you
When the Agency Team Disappears, Who Owns the Merchant
What a senior support advisor builds in the week after a partnerships team gets cut.
Includes a hand-built implementation playbook generated for your specific situation.
Why this course
An entire agency-facing team at a major e-commerce platform was eliminated last week. The merchants those agencies were running did not get reassigned to a new partner. They landed in whoever was already on their ticket history. That is the support advisor seat. The work doubled overnight. The title did not.
Who it is for
For senior support advisors at e-commerce, SaaS, and developer platforms whose merchants just lost their partner contact and now show up in support queues asking for help that used to be agency-led.
What you walk away with
- A merchant-tier triage model that proves which accounts genuinely needed an agency layer and which never did.
- A 90-day account plan you can run on the top 20 merchants who lost their agency contact this month.
- A weekly portfolio-health report your director will paste into their own slide.
- A clean line between 'support advisor' and 'de-facto account manager' so the title catches up with the scope.
- A defensible answer when the next consolidation memo asks where the partnerships work landed.