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Workforce Management (WFM) Mastery; A Step-by-Step Self-Assessment Guide

Workforce Management (WFM) Mastery; A Step-by-Step Self-Assessment Guide

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Workforce Management (WFM) Mastery: A Step-by-Step Self-Assessment Guide



Course Overview

This comprehensive course is designed to help you master the art of Workforce Management (WFM) and achieve a certificate upon completion, issued by The Art of Service. With a focus on interactive, engaging, and personalized learning, you'll gain the skills and knowledge needed to succeed in WFM.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date course materials
  • Personalized learning experience
  • Practical, real-world applications
  • High-quality content and expert instructors
  • Certificate upon completion, issued by The Art of Service
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to Workforce Management

  • Defining Workforce Management (WFM)
  • Benefits of WFM
  • Key components of WFM
  • WFM best practices

Module 2: Workforce Planning

  • Understanding workforce planning
  • Forecasting and scheduling
  • Staffing and rostering
  • Workforce planning tools and techniques

Module 3: Time and Attendance Management

  • Understanding time and attendance management
  • Time tracking and reporting
  • Attendance management and monitoring
  • Time and attendance management best practices

Module 4: Scheduling and Rostering

  • Understanding scheduling and rostering
  • Scheduling and rostering techniques
  • Scheduling and rostering tools
  • Scheduling and rostering best practices

Module 5: Performance Management

  • Understanding performance management
  • Setting performance goals and objectives
  • Conducting performance evaluations
  • Performance management best practices

Module 6: Employee Engagement and Retention

  • Understanding employee engagement and retention
  • Strategies for improving employee engagement and retention
  • Measuring employee engagement and retention
  • Employee engagement and retention best practices

Module 7: Workforce Analytics and Reporting

  • Understanding workforce analytics and reporting
  • Workforce analytics and reporting tools
  • Creating effective reports and dashboards
  • Workforce analytics and reporting best practices

Module 8: Implementing Workforce Management Solutions

  • Understanding workforce management solutions
  • Implementing workforce management solutions
  • Change management and communication
  • Workforce management solution best practices

Module 9: Advanced Workforce Management Topics

  • Artificial intelligence and machine learning in WFM
  • Cloud-based WFM solutions
  • Mobile WFM solutions
  • Advanced WFM analytics and reporting

Module 10: Workforce Management Certification and Assessment

  • Preparing for the Workforce Management certification exam
  • Assessment and evaluation of WFM knowledge and skills
  • Creating a WFM certification plan
  • WFM certification best practices


Certificate Upon Completion

Upon completing this comprehensive course, you'll receive a certificate issued by The Art of Service, demonstrating your mastery of Workforce Management (WFM) principles and practices.



Course Format

This course is delivered online, with interactive and engaging content, including video lessons, quizzes, and hands-on projects. You'll have lifetime access to the course materials, allowing you to review and refresh your knowledge at any time.



Course Duration

This course is self-paced, allowing you to complete the modules at your own speed. The estimated completion time is 80 hours, but this may vary depending on your prior knowledge and experience.



Target Audience

This course is designed for anyone interested in Workforce Management (WFM), including:

  • HR professionals
  • Operations managers
  • Business analysts
  • Management consultants
  • Anyone looking to improve their WFM knowledge and skills
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