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360 Customer View - A Complete Guide to Customer Service Mastery

360 Customer View - A Complete Guide to Customer Service Mastery

$200.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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What does the 360 Customer View course cover?

360 Customer View is covered here in 10 modules: Introduction to Customer Service Mastery: 1.2: Defining Customer Service Mastery, Understanding Customer Needs and Expectations: 2.3: Developing Customer Personas, Effective Communication Skills: 3.2: Active Listening Skills, 3.3: Clear and Concise Messaging and 7 more.

How do you approach 360 Customer View step by step?

The work is sequenced in 10 stages. It starts with Introduction to Customer Service Mastery: 1.2: Defining Customer Service Mastery, moves through Understanding Customer Needs and Expectations: 2.3: Developing Customer Personas and Effective Communication Skills: 3.2: Active Listening Skills, 3.3: Clear and Concise Messaging, and ends at Advanced Customer Service Techniques: 10.2: Handling Complex Customer Issues.

What is in Module 1 of the 360 Customer View course?

Module 1 is Introduction to Customer Service Mastery: 1.2: Defining Customer Service Mastery. It works through 1.1: Understanding the Importance of Customer Service, 1.2: Defining Customer Service Mastery and 1.3: Setting Customer Service Goals and Objectives. It sets the vocabulary the remaining 9 modules build on.

How is the 360 Customer View course delivered?

The 360 Customer View course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the 360 Customer View course cost?

The 360 Customer View course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: 360 Customer View Toolkit, Single Customer View Toolkit, Single Customer View Strategy Toolkit, Single Customer View Strategy.

More answers: what you get with every course, refund policy, all help answers.



360 Customer View - A Complete Guide to Customer Service Mastery



COURSE FORMAT & DELIVERY DETAILS

Course Overview

The 360 Customer View course is a comprehensive online training program designed to equip customer service professionals with the skills and knowledge needed to deliver exceptional customer experiences.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own speed and convenience.
  • Online: Yes, the course is online, and you can access it from anywhere with an internet connection.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is on-demand, and you can access it 24/7.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this course; you can start it at any time.
  • Typical Completion Time: The typical completion time for this course is 12-16 weeks, depending on your pace.

Course Access

  • Lifetime Access: Yes, you will have lifetime access to the course materials.
  • Mobile-Friendly: Yes, the course is mobile-friendly, and you can access it on your smartphone or tablet.

Support and Resources

  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources: You will receive access to a range of downloadable resources, including templates, toolkits, and worksheets.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1. Introduction to Customer Service Mastery: 1.2: Defining Customer Service Mastery

  • 1.1: Understanding the Importance of Customer Service
  • 1.2: Defining Customer Service Mastery
  • 1.3: Setting Customer Service Goals and Objectives

Module 2. Understanding Customer Needs and Expectations: 2.3: Developing Customer Personas

  • 2.1: Identifying Customer Needs and Expectations
  • 2.2: Understanding Customer Behavior and Psychology
  • 2.3: Developing Customer Personas
  • 2.4: Creating Customer Journey Maps

Module 3. Effective Communication Skills: 3.2: Active Listening Skills, 3.3: Clear and Concise Messaging

  • 3.1: Verbal and Non-Verbal Communication
  • 3.2: Active Listening Skills
  • 3.3: Clear and Concise Messaging
  • 3.4: Handling Customer Complaints and Feedback

Module 4. Building Customer Relationships: 4.1: Establishing Trust and Rapport

  • 4.1: Establishing Trust and Rapport
  • 4.2: Understanding Customer Loyalty and Retention
  • 4.3: Developing Customer-Centric Strategies
  • 4.4: Measuring Customer Satisfaction

Module 5. Customer Service Channels and Touchpoints: 5.2: Managing Phone, Email, and Chat Support

  • 5.1: Understanding Different Customer Service Channels
  • 5.2: Managing Phone, Email, and Chat Support
  • 5.3: Leveraging Social Media for Customer Service
  • 5.4: Optimizing Customer Service Touchpoints

Module 6. Handling Customer Complaints and Issues: 6.1: De-Escalating Customer Complaints

  • 6.1: De-Escalating Customer Complaints
  • 6.2: Resolving Customer Issues Efficiently
  • 6.3: Turning Complaints into Opportunities
  • 6.4: Measuring and Improving Complaint Resolution

Module 7. Customer Service Metrics and Analytics: 7.4: Analyzing Customer Service Data

  • 7.1: Understanding Customer Service Metrics
  • 7.2: Measuring Customer Satisfaction (CSAT)
  • 7.3: Measuring Net Promoter Score (NPS)
  • 7.4: Analyzing Customer Service Data

Module 8. Customer Service Technology and Tools: 8.3: Leveraging AI and Chatbots

  • 8.1: Overview of Customer Service Technology
  • 8.2: Using CRM Systems for Customer Service
  • 8.3: Leveraging AI and Chatbots
  • 8.4: Implementing Customer Service Software

Module 9. Creating a Customer-Centric Culture: 9.2: Empowering Customer Service Teams

  • 9.1: Building a Customer-Centric Organization
  • 9.2: Empowering Customer Service Teams
  • 9.3: Encouraging a Customer-Focused Mindset
  • 9.4: Measuring and Rewarding Customer-Centric Behavior

Module 10. Advanced Customer Service Techniques: 10.2: Handling Complex Customer Issues

  • 10.1: Advanced Communication Techniques
  • 10.2: Handling Complex Customer Issues
  • 10.3: Using Storytelling in Customer Service
  • 10.4: Creating Personalized Customer Experiences
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your mastery of customer service skills and knowledge.

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