IT Managed Services Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical IT Managed Services Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Managed Services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Managed Services specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Managed Services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 993 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Managed Services improvements can be made.

Examples; 10 of the 993 standard requirements:

  1. Are there cohesive frameworks for digital transformation that encompass disruptive technologies, culture, data driven decision making, and operational effectiveness?

  2. How does the sponsor organization seek to ensure property management staff is informed of and in compliance with regulatory requirements?

  3. Which architecture establishes a system whereby single and multiple IT resources are set aside exclusively for a given cloud consumer?

  4. Is this the primary and most complete unprocessed version of the data, to which no irreversible transformations have been applied?

  5. Which industries have taken digital transformation seriously and responded to the growing demand for digital customer services?

  6. Is there something fundamentally new about cloud computing or is it just another marketing term from the computing industry?

  7. How can the cloud provider pack the most applications into its data center, yet fulfilling all the SLAs it has signed?

  8. What is the primary factor that could hinder your organization from achieving its desired level of software quality?

  9. Does it sometimes seem that as soon as you invest in a piece of technology, the next version is being advertised?

  10. Should your organization have disclosure limitation methodologies in place to prevent this type of situation?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Managed Services book in PDF containing 993 requirements, which criteria correspond to the criteria in...

Your IT Managed Services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Managed Services Self-Assessment and Scorecard you will develop a clear picture of which IT Managed Services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Managed Services Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Managed Services projects with the 62 implementation resources:

  • 62 step-by-step IT Managed Services Project Management Form Templates covering over 1500 IT Managed Services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: Are obtained prices/qualities competitive to prices/qualities obtained by other procurement functions/units, comparing obtained or improved value for money?

  2. Initiating Process Group: Are the IT Managed Services project team and stakeholders meeting regularly and using a meeting agenda and taking notes to accurately document what is being covered and what happened in the weekly meetings?

  3. Scope Management Plan: Is the assigned IT Managed Services project manager a PMP (Certified IT Managed Services project manager) and experienced?

  4. Cost Management Plan: Is there any form of automated support for Issues Management?

  5. Quality Audit: How does your organization know that its system for commercializing research outputs is appropriately effective and constructive?

  6. WBS Dictionary: Are retroactive changes to direct costs and indirect costs prohibited except for the correction of errors and routine accounting adjustments?

  7. Cost Management Plan: Does all IT Managed Services project documentation reside in a common repository for easy access?

  8. Requirements Traceability Matrix: Is there a requirements traceability process in place?

  9. Procurement Audit: Are signature plates under the control of someone other than the individual given check-signing accountability?

  10. Procurement Management Plan: Have IT Managed Services project team accountabilities & responsibilities been clearly defined?

 
Step-by-step and complete IT Managed Services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Managed Services project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Managed Services project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Managed Services project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Managed Services project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Managed Services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Managed Services project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Managed Services project with this in-depth IT Managed Services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Managed Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Managed Services and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Managed Services investments work better.

This IT Managed Services All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.