What does the A course cover?
A is covered here in 8 modules: Introduction to ISO 20000: Overview of ISO 20000, Key concepts and terminology, Understanding the ISO 20000 Standard: Key clauses and requirements, Planning and Implementing an SMS: Establishing the SMS policy, Defining the scope of the SMS and 5 more.
How do you approach A step by step?
The work is sequenced in 8 stages. It starts with Introduction to ISO 20000: Overview of ISO 20000, Key concepts and terminology, moves through Understanding the ISO 20000 Standard: Key clauses and requirements and Planning and Implementing an SMS: Establishing the SMS policy, Defining the scope of the SMS, and ends at Final Project and Assessment: Assessment and feedback, Final exam and.
What is in Module 1 of the A course?
Module 1 is Introduction to ISO 20000: Overview of ISO 20000, Key concepts and terminology. It works through overview of ISO 20000, benefits of ISO 20000 certification, history and development of the standard and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the A course delivered?
The A course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the A course cost?
The A course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
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More answers: what you get with every course, refund policy, all help answers.
A Step-by-Step Guide to Achieving ISO 20000 Certification for IT Service Management Excellence
Course Overview
This comprehensive course is designed to provide IT professionals with a step-by-step guide to achieving ISO 20000 certification for IT service management excellence. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and Engaging: Interactive lessons, quizzes, and discussions to keep you engaged and motivated.
- Comprehensive: Covers all aspects of ISO 20000 certification, including the standard, implementation, and auditing.
- Personalized: Personalized learning experience with expert instructors and peer-to-peer interaction.
- Up-to-date: Course content is updated regularly to reflect the latest developments in IT service management.
- Practical: Real-world applications and case studies to help you apply theoretical knowledge in practice.
- High-quality content: Developed by expert instructors with extensive experience in IT service management.
- Certification: Participants receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Self-paced learning with lifetime access to course materials.
- User-friendly: Easy-to-use online learning platform with mobile access.
- Community-driven: Join a community of IT professionals and expert instructors to network and share knowledge.
- Actionable insights: Practical advice and guidance to help you achieve ISO 20000 certification.
- Hands-on projects: Real-world projects to help you apply theoretical knowledge in practice.
- Bite-sized lessons: Short, focused lessons to help you learn quickly and efficiently.
- Lifetime access: Lifetime access to course materials, including updates and revisions.
- Gamification: Interactive games and challenges to make learning fun and engaging.
- Progress tracking: Track your progress and stay motivated with our online learning platform.
Course Outline
Module 1. Introduction to ISO 20000: Overview of ISO 20000, Key concepts and terminology
- Overview of ISO 20000
- Benefits of ISO 20000 certification
- History and development of the standard
- Key concepts and terminology
Module 2. Understanding the ISO 20000 Standard: Key clauses and requirements
- Overview of the ISO 20000 standard
- Key clauses and requirements
- Service management system (SMS) requirements
- Service management processes
Module 3. Planning and Implementing an SMS: Establishing the SMS policy, Defining the scope of the SMS
- Planning an SMS
- Defining the scope of the SMS
- Establishing the SMS policy
- Defining roles and responsibilities
- Implementing the SMS
Module 4. Service Management Processes: Service desk management, Service level management
- Service desk management
- Incident management
- Problem management
- Change management
- Release and deployment management
- Service level management
- Capacity management
- Availability management
- IT service continuity management
- Information security management
Module 5. Auditing and Certification: Types of audits, Audit execution and reporting
- Overview of the auditing process
- Types of audits
- Audit planning and preparation
- Audit execution and reporting
- Certification and surveillance audits
Module 6. Maintaining and Improving the SMS: Service level management review
- Maintaining the SMS
- Continual improvement
- Service reporting and measurement
- Service level management review
- Process evaluation and improvement
Module 7. Case Studies and Real-World Applications: Lessons learned and best practices
- Real-world case studies of ISO 20000 implementation
- Lessons learned and best practices
- Applying theoretical knowledge in practice
Module 8. Final Project and Assessment: Assessment and feedback, Final exam and certification
- Final project: implementing an SMS in a real-world scenario
- Assessment and feedback
- Final exam and certification