BMC Remedy ITSM Suite Implementation and Management Essentials Course Curriculum
Course Overview This comprehensive course is designed to provide participants with the knowledge and skills required to implement and manage the BMC Remedy ITSM Suite effectively. Upon completion, participants will receive a certificate issued by The Art of Service.
Course Objectives - Understand the BMC Remedy ITSM Suite architecture and components
- Implement and configure BMC Remedy ITSM applications
- Design and develop effective incident, problem, and change management processes
- Configure and manage BMC Remedy ITSM workflows and automation
- Integrate BMC Remedy ITSM with other BMC products and third-party tools
- Troubleshoot common issues and optimize system performance
Course Outline Module 1: Introduction to BMC Remedy ITSM Suite
- Overview of BMC Remedy ITSM Suite
- History and evolution of BMC Remedy ITSM
- Key features and benefits of BMC Remedy ITSM
- ITSM best practices and ITIL framework
Module 2: BMC Remedy ITSM Architecture and Components
- BMC Remedy ITSM architecture overview
- Components of BMC Remedy ITSM: AR System, ITSM applications, and more
- Understanding the BMC Remedy ITSM data model
- Configuring and managing BMC Remedy ITSM components
Module 3: Implementing BMC Remedy ITSM Applications
- Overview of BMC Remedy ITSM applications: Incident, Problem, Change, and more
- Configuring and customizing BMC Remedy ITSM applications
- Designing and developing effective workflows and business processes
- Best practices for implementing BMC Remedy ITSM applications
Module 4: Incident Management with BMC Remedy ITSM
- Understanding incident management concepts and best practices
- Configuring and customizing incident management processes
- Managing incident lifecycles and workflows
- Using BMC Remedy ITSM incident management features and tools
Module 5: Problem Management with BMC Remedy ITSM
- Understanding problem management concepts and best practices
- Configuring and customizing problem management processes
- Managing problem lifecycles and workflows
- Using BMC Remedy ITSM problem management features and tools
Module 6: Change Management with BMC Remedy ITSM
- Understanding change management concepts and best practices
- Configuring and customizing change management processes
- Managing change lifecycles and workflows
- Using BMC Remedy ITSM change management features and tools
Module 7: BMC Remedy ITSM Workflows and Automation
- Understanding BMC Remedy ITSM workflows and automation
- Configuring and customizing workflows and automation
- Using BMC Remedy ITSM workflow and automation features and tools
- Best practices for designing and implementing workflows and automation
Module 8: Integrating BMC Remedy ITSM with Other BMC Products and Third-Party Tools
- Overview of BMC Remedy ITSM integrations
- Integrating BMC Remedy ITSM with other BMC products: Atrium, CMDB, and more
- Integrating BMC Remedy ITSM with third-party tools: LDAP, email, and more
- Best practices for integrating BMC Remedy ITSM with other systems
Module 9: Troubleshooting and Optimizing BMC Remedy ITSM
- Common issues and troubleshooting techniques
- Optimizing BMC Remedy ITSM performance and configuration
- Using BMC Remedy ITSM monitoring and reporting tools
- Best practices for maintaining and upgrading BMC Remedy ITSM
Module 10: Advanced Topics and Best Practices
- Advanced BMC Remedy ITSM features and configurations
- Best practices for BMC Remedy ITSM implementation and management
- Case studies and real-world examples of BMC Remedy ITSM implementation
- Future trends and developments in BMC Remedy ITSM
Course Features - Interactive and engaging: Learn through a combination of lectures, discussions, and hands-on exercises
- Comprehensive and up-to-date: Covers the latest features and best practices in BMC Remedy ITSM
- Personalized learning: Learn at your own pace and on your own schedule
- Practical and real-world: Apply your knowledge to real-world scenarios and case studies
- High-quality content: Developed by expert instructors with extensive experience in BMC Remedy ITSM
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials online and learn on your own schedule
- User-friendly: Easy to navigate and use, with clear instructions and minimal technical requirements
- Mobile-accessible: Access the course materials on your mobile device
- Community-driven: Join a community of learners and experts for support and discussion
- Actionable insights: Gain practical knowledge and skills that can be applied immediately
- Hands-on projects: Apply your knowledge to real-world projects and scenarios
- Bite-sized lessons: Learn in short, manageable chunks
- Lifetime access: Access the course materials for as long as you need
- Gamification: Engage with interactive elements and track your progress
- Progress tracking: Monitor your progress and stay on track
Course Outcomes Upon completion of this course, participants will be able to: - Implement and manage BMC Remedy ITSM effectively
- Design and develop effective incident, problem, and change management processes
- Configure and manage BMC Remedy ITSM workflows and automation
- Integrate BMC Remedy ITSM with other BMC products and third-party tools
- Troubleshoot common issues and optimize system performance
,
- Understand the BMC Remedy ITSM Suite architecture and components
- Implement and configure BMC Remedy ITSM applications
- Design and develop effective incident, problem, and change management processes
- Configure and manage BMC Remedy ITSM workflows and automation
- Integrate BMC Remedy ITSM with other BMC products and third-party tools
- Troubleshoot common issues and optimize system performance
Course Outline Module 1: Introduction to BMC Remedy ITSM Suite
- Overview of BMC Remedy ITSM Suite
- History and evolution of BMC Remedy ITSM
- Key features and benefits of BMC Remedy ITSM
- ITSM best practices and ITIL framework
Module 2: BMC Remedy ITSM Architecture and Components
- BMC Remedy ITSM architecture overview
- Components of BMC Remedy ITSM: AR System, ITSM applications, and more
- Understanding the BMC Remedy ITSM data model
- Configuring and managing BMC Remedy ITSM components
Module 3: Implementing BMC Remedy ITSM Applications
- Overview of BMC Remedy ITSM applications: Incident, Problem, Change, and more
- Configuring and customizing BMC Remedy ITSM applications
- Designing and developing effective workflows and business processes
- Best practices for implementing BMC Remedy ITSM applications
Module 4: Incident Management with BMC Remedy ITSM
- Understanding incident management concepts and best practices
- Configuring and customizing incident management processes
- Managing incident lifecycles and workflows
- Using BMC Remedy ITSM incident management features and tools
Module 5: Problem Management with BMC Remedy ITSM
- Understanding problem management concepts and best practices
- Configuring and customizing problem management processes
- Managing problem lifecycles and workflows
- Using BMC Remedy ITSM problem management features and tools
Module 6: Change Management with BMC Remedy ITSM
- Understanding change management concepts and best practices
- Configuring and customizing change management processes
- Managing change lifecycles and workflows
- Using BMC Remedy ITSM change management features and tools
Module 7: BMC Remedy ITSM Workflows and Automation
- Understanding BMC Remedy ITSM workflows and automation
- Configuring and customizing workflows and automation
- Using BMC Remedy ITSM workflow and automation features and tools
- Best practices for designing and implementing workflows and automation
Module 8: Integrating BMC Remedy ITSM with Other BMC Products and Third-Party Tools
- Overview of BMC Remedy ITSM integrations
- Integrating BMC Remedy ITSM with other BMC products: Atrium, CMDB, and more
- Integrating BMC Remedy ITSM with third-party tools: LDAP, email, and more
- Best practices for integrating BMC Remedy ITSM with other systems
Module 9: Troubleshooting and Optimizing BMC Remedy ITSM
- Common issues and troubleshooting techniques
- Optimizing BMC Remedy ITSM performance and configuration
- Using BMC Remedy ITSM monitoring and reporting tools
- Best practices for maintaining and upgrading BMC Remedy ITSM
Module 10: Advanced Topics and Best Practices
- Advanced BMC Remedy ITSM features and configurations
- Best practices for BMC Remedy ITSM implementation and management
- Case studies and real-world examples of BMC Remedy ITSM implementation
- Future trends and developments in BMC Remedy ITSM
Course Features - Interactive and engaging: Learn through a combination of lectures, discussions, and hands-on exercises
- Comprehensive and up-to-date: Covers the latest features and best practices in BMC Remedy ITSM
- Personalized learning: Learn at your own pace and on your own schedule
- Practical and real-world: Apply your knowledge to real-world scenarios and case studies
- High-quality content: Developed by expert instructors with extensive experience in BMC Remedy ITSM
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials online and learn on your own schedule
- User-friendly: Easy to navigate and use, with clear instructions and minimal technical requirements
- Mobile-accessible: Access the course materials on your mobile device
- Community-driven: Join a community of learners and experts for support and discussion
- Actionable insights: Gain practical knowledge and skills that can be applied immediately
- Hands-on projects: Apply your knowledge to real-world projects and scenarios
- Bite-sized lessons: Learn in short, manageable chunks
- Lifetime access: Access the course materials for as long as you need
- Gamification: Engage with interactive elements and track your progress
- Progress tracking: Monitor your progress and stay on track
Course Outcomes Upon completion of this course, participants will be able to: - Implement and manage BMC Remedy ITSM effectively
- Design and develop effective incident, problem, and change management processes
- Configure and manage BMC Remedy ITSM workflows and automation
- Integrate BMC Remedy ITSM with other BMC products and third-party tools
- Troubleshoot common issues and optimize system performance
,
- Interactive and engaging: Learn through a combination of lectures, discussions, and hands-on exercises
- Comprehensive and up-to-date: Covers the latest features and best practices in BMC Remedy ITSM
- Personalized learning: Learn at your own pace and on your own schedule
- Practical and real-world: Apply your knowledge to real-world scenarios and case studies
- High-quality content: Developed by expert instructors with extensive experience in BMC Remedy ITSM
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Access the course materials online and learn on your own schedule
- User-friendly: Easy to navigate and use, with clear instructions and minimal technical requirements
- Mobile-accessible: Access the course materials on your mobile device
- Community-driven: Join a community of learners and experts for support and discussion
- Actionable insights: Gain practical knowledge and skills that can be applied immediately
- Hands-on projects: Apply your knowledge to real-world projects and scenarios
- Bite-sized lessons: Learn in short, manageable chunks
- Lifetime access: Access the course materials for as long as you need
- Gamification: Engage with interactive elements and track your progress
- Progress tracking: Monitor your progress and stay on track