BMC Remedy ITSM Suite Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical BMC Remedy ITSM Suite Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any BMC Remedy ITSM Suite related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated BMC Remedy ITSM Suite specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the BMC Remedy ITSM Suite Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which BMC Remedy ITSM Suite improvements can be made.

Examples; 10 of the 990 standard requirements:

  1. Will the solution help you to accelerate call preparation time by providing associates with rich customer contact & social network information using just a name & an email?

  2. Does the vendor establish configuration settings for products employed that reflect the most restrictive mode consistent with operational requirements?

  3. Has the program been delivered within its scope, budget, expected timeframe, and in line with appropriate governance and risk management practices?

  4. Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department?

  5. Are strategies in place to ensure that the automated systems design and modifications history is documented?

  6. Have measures been undertaken to protect the integrity and quality of data held within the automated system?

  7. Can the bureau use software available elsewhere in your organization or from some interorganization source?

  8. How could it be otherwise, given the nature of the problem, with its tangle of social and economic issues?

  9. Can the reporting capabilities provide real time, consolidated data across all your sites and user groups?

  10. Does the automated systems audit trail clearly set out decision points involving discretion or judgement?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the BMC Remedy ITSM Suite book in PDF containing 990 requirements, which criteria correspond to the criteria in...

Your BMC Remedy ITSM Suite self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the BMC Remedy ITSM Suite Self-Assessment and Scorecard you will develop a clear picture of which BMC Remedy ITSM Suite areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough BMC Remedy ITSM Suite Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage BMC Remedy ITSM Suite projects with the 62 implementation resources:

  • 62 step-by-step BMC Remedy ITSM Suite Project Management Form Templates covering over 1500 BMC Remedy ITSM Suite project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: Have all involved stakeholders and work groups committed to the BMC Remedy ITSM Suite project?

  2. Probability and Impact Assessment: How do risks change during the BMC Remedy ITSM Suite projects life cycle?

  3. Assumption and Constraint Log: Have you eliminated all duplicative tasks or manual efforts, where appropriate?

  4. Cost Management Plan: Is it possible to track all classes of BMC Remedy ITSM Suite project work (e.g. scheduled, un-scheduled, defect repair, etc.)?

  5. Quality Audit: How does your organization know that the research supervision provided to its staff is appropriately effective and constructive?

  6. Human Resource Management Plan: Are target dates established for each milestone deliverable?

  7. Cost Management Plan: Were BMC Remedy ITSM Suite project team members involved in the development of activity & task decomposition?

  8. Variance Analysis: Are material costs reported within the same period as that in which BCWP is earned for that material?

  9. Activity Duration Estimates: Do BMC Remedy ITSM Suite project team members work in the same physical location to enhance team performance?

  10. Procurement Audit: Where required, were candidates registered as approved contractors, suppliers or service providers or certified by relevant bodies?

Step-by-step and complete BMC Remedy ITSM Suite Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 BMC Remedy ITSM Suite project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 BMC Remedy ITSM Suite project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 BMC Remedy ITSM Suite project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 BMC Remedy ITSM Suite project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 BMC Remedy ITSM Suite project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 BMC Remedy ITSM Suite project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any BMC Remedy ITSM Suite project with this in-depth BMC Remedy ITSM Suite Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose BMC Remedy ITSM Suite projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in BMC Remedy ITSM Suite and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make BMC Remedy ITSM Suite investments work better.

This BMC Remedy ITSM Suite All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.