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Building and Implementing an Effective HR Shared Service Center (SSC); Strategies, Tools, and Best Practices

Building and Implementing an Effective HR Shared Service Center (SSC); Strategies, Tools, and Best Practices

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Building and Implementing an Effective HR Shared Service Center (SSC): Strategies, Tools, and Best Practices



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge, skills, and expertise needed to build and implement an effective HR Shared Service Center (SSC). Through interactive and engaging lessons, participants will learn the strategies, tools, and best practices for creating a high-performing SSC that meets the needs of their organization.



Course Objectives

  • Understand the concept and benefits of an HR Shared Service Center (SSC)
  • Learn how to design and implement an effective SSC model
  • Develop strategies for improving HR service delivery and employee experience
  • Discover tools and technologies for automating and streamlining HR processes
  • Apply best practices for measuring and evaluating SSC performance


Course Outline

Module 1: Introduction to HR Shared Service Centers (SSCs)

  • Defining the concept and purpose of an HR SSC
  • Understanding the benefits and advantages of an HR SSC
  • Exploring the different types of HR SSC models
  • Identifying the key components of an HR SSC

Module 2: Designing an Effective HR SSC Model

  • Conducting a needs assessment and gap analysis
  • Defining the scope and objectives of the HR SSC
  • Designing the HR SSC structure and organization
  • Developing a business case and ROI analysis

Module 3: Implementing an HR SSC

  • Developing a project plan and timeline
  • Establishing a project team and governance structure
  • Configuring and testing HR systems and technologies
  • Training and onboarding HR staff and stakeholders

Module 4: Improving HR Service Delivery and Employee Experience

  • Designing and implementing HR service level agreements (SLAs)
  • Developing a customer-centric HR service delivery model
  • Implementing self-service and automation technologies
  • Measuring and evaluating HR service delivery performance

Module 5: Automating and Streamlining HR Processes

  • Identifying opportunities for automation and process improvement
  • Implementing HR process automation and workflow technologies
  • Configuring and integrating HR systems and applications
  • Developing and implementing data analytics and reporting tools

Module 6: Measuring and Evaluating SSC Performance

  • Developing and implementing SSC performance metrics and KPIs
  • Conducting regular SSC performance reviews and assessments
  • Identifying areas for improvement and implementing corrective actions
  • Communicating SSC performance results to stakeholders

Module 7: Best Practices for SSC Implementation and Operations

  • Implementing SSC best practices for process and technology
  • Developing and maintaining SSC policies and procedures
  • Ensuring SSC compliance with regulatory requirements
  • Managing SSC risks and developing mitigation strategies

Module 8: SSC Technology and Systems

  • Overview of SSC technology and systems
  • HR system selection and implementation
  • System integration and configuration
  • Data management and analytics

Module 9: SSC Staffing and Training

  • Defining SSC roles and responsibilities
  • Recruiting and hiring SSC staff
  • Developing and delivering SSC training programs
  • Managing SSC staff performance and development

Module 10: SSC Governance and Compliance

  • Establishing SSC governance structure and policies
  • Ensuring SSC compliance with regulatory requirements
  • Managing SSC risks and developing mitigation strategies
  • Conducting regular SSC audits and assessments

Module 11: SSC Continuous Improvement

  • Identifying areas for SSC improvement
  • Developing and implementing SSC improvement plans
  • Measuring and evaluating SSC improvement results
  • Communicating SSC improvement results to stakeholders

Module 12: SSC Certification and Accreditation

  • Overview of SSC certification and accreditation options
  • Preparing for SSC certification and accreditation
  • Maintaining SSC certification and accreditation
  • Communicating SSC certification and accreditation to stakeholders


Certificate of Completion

Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate will demonstrate the participant's knowledge and understanding of the concepts, strategies, and best practices for building and implementing an effective HR Shared Service Center (SSC).



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Expert instructors with real-world experience
  • Personalized learning and support
  • Flexible learning options (self-paced, instructor-led, or blended)
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums and live webinars
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
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