What does the HR Shared Services Center course cover?
HR Shared Services Center is covered here in 10 modules: Introduction to HR Shared Services Center: Benefits of HRSSC, Key components of an HRSSC, Creating a Business Case for HRSSC: Identifying the benefits of HRSSC, Process Mapping and Service Level Agreements: Understanding process mapping and 7 more.
How do you approach HR Shared Services Center step by step?
The work is sequenced in 10 stages. It starts with Introduction to HR Shared Services Center: Benefits of HRSSC, Key components of an HRSSC, moves through Creating a Business Case for HRSSC: Identifying the benefits of HRSSC and Process Mapping and Service Level Agreements: Understanding process mapping, and ends at Certification and Implementation Plan Development: Preparing for certification.
What is in Module 1 of the HR Shared Services Center course?
Module 1 is Introduction to HR Shared Services Center: Benefits of HRSSC, Key components of an HRSSC. It works through Defining HR Shared Services Center, Benefits of HRSSC, History and evolution of HRSSC and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the HR Shared Services Center course delivered?
The HR Shared Services Center course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the HR Shared Services Center course cost?
The HR Shared Services Center course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: HR Shared Service Center Tools and HR Shared Service, HR Shared Service Center Tools Toolkit, Risk Share Agreement and HR Shared Service Center Tools, HR Shared Service Center Tool.
More answers: what you get with every course, refund policy, all help answers.
Mastering HR Shared Services Center: Tools and Implementation Strategies
Course Overview
This comprehensive course is designed to equip HR professionals with the knowledge, skills, and tools needed to successfully implement and manage an HR Shared Services Center (HRSSC). Participants will learn the fundamentals of HRSSC, its benefits, and how to create a business case for implementation. The course will also cover the key tools and strategies required for successful implementation, including process mapping, service level agreements, and metrics for measuring success.Course Objectives
- Understand the concept of HR Shared Services Center and its benefits
- Learn how to create a business case for implementing an HRSSC
- Understand the key tools and strategies required for successful implementation
- Learn how to map HR processes and create service level agreements
- Understand how to measure the success of an HRSSC using key metrics
- Develop a plan for implementing an HRSSC in your organization
Course Outline
Module 1. Introduction to HR Shared Services Center: Benefits of HRSSC, Key components of an HRSSC
- Defining HR Shared Services Center
- Benefits of HRSSC
- History and evolution of HRSSC
- Key components of an HRSSC
Module 2. Creating a Business Case for HRSSC: Identifying the benefits of HRSSC
- Understanding the business case for HRSSC
- Identifying the benefits of HRSSC
- Calculating the return on investment (ROI) for HRSSC
- Developing a business case for HRSSC
Module 3. Process Mapping and Service Level Agreements: Understanding process mapping
- Understanding process mapping
- Creating process maps for HR processes
- Developing service level agreements (SLAs)
- Implementing SLAs in an HRSSC
Module 4. HRSSC Tools and Technology: HR case management systems, HR portal and self-service technology
- Overview of HRSSC tools and technology
- HR case management systems
- HR portal and self-service technology
- Telephony and contact center technology
Module 5. Metrics and Measurement: Understanding in HRSSC, Defining key performance indicators (KPIs)
- Understanding metrics and measurement in HRSSC
- Defining key performance indicators (KPIs)
- Measuring service quality and customer satisfaction
- Using metrics to drive continuous improvement
Module 6. Implementation Strategies: Managing resistance to change
- Developing an implementation plan for HRSSC
- Understanding the role of change management in HRSSC implementation
- Communicating the benefits of HRSSC to stakeholders
- Managing resistance to change
Module 7. Governance and Compliance: Understanding in HRSSC, Managing risk and compliance in HRSSC
- Understanding governance and compliance in HRSSC
- Developing policies and procedures for HRSSC
- Ensuring data security and confidentiality
- Managing risk and compliance in HRSSC
Module 8. Employee Engagement and Communication: Understanding the importance of in HRSSC
- Understanding the importance of employee engagement and communication in HRSSC
- Developing a communication plan for HRSSC
- Engaging employees in the HRSSC implementation process
- Measuring employee satisfaction and engagement
Module 9. Continuous Improvement and Quality Management: Understanding the importance of in HRSSC
- Understanding the importance of continuous improvement and quality management in HRSSC
- Developing a continuous improvement plan for HRSSC
- Implementing quality management processes in HRSSC
- Measuring the effectiveness of continuous improvement and quality management initiatives
Module 10. Certification and Implementation Plan Development: Preparing for certification
- Developing a comprehensive implementation plan for HRSSC
- Preparing for certification
- Finalizing the implementation plan and preparing for launch
Certificate of Completion
Upon completion of the course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven and interactive discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking