A tailored course, built for your situation
Cross-Functional Operating-Model Design for Cross-Functional Programs
Master the design and execution of integrated operating models that power complex, multi-domain initiatives.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Initiatives that span functions often fail due to misaligned incentives, unclear decision rights, and fragmented governance.
The situation this course is for
Even well-resourced programs stall when teams operate in silos, using inconsistent methods and disconnected metrics. Without a unified operating model, cross-functional efforts become costly coordination exercises instead of value-driving engines.
Who this is for
Business and technology professionals leading or supporting complex programs across functions such as IT, operations, compliance, product, or transformation.
Who this is not for
Individuals seeking high-level overviews or theoretical frameworks without implementation detail.
What you walk away with
- Design an operating model that aligns strategy, governance, and execution across functions
- Map decision rights and escalation paths to reduce bottlenecks
- Integrate performance metrics that reflect shared outcomes
- Apply modular templates to accelerate setup and adoption
- Build and deploy a tailored implementation playbook for your program
The 12 modules (with all 144 chapters)
Module 1. Foundations of Cross-Functional Operating Models
Establish core principles, terminology, and design objectives for integrated operating models.
12 chapters in this module
- Defining cross-functional operating models
- Core components and system boundaries
- Strategic alignment and scope definition
- Operating model maturity spectrum
- Role of standardization vs. adaptability
- Integration with enterprise architecture
- Common failure patterns and root causes
- Design principles for scalability
- Stakeholder ecosystem mapping
- Operating model lifecycle phases
- Governance preconditions
- Assessment: current state readiness
Module 2. Governance Architecture and Decision Rights
Structure governance bodies and clarify decision ownership across functions.
12 chapters in this module
- Designing governance tiers (strategic, program, operational)
- Membership criteria and rotation models
- Decision classification frameworks
- RACI alternatives for dynamic environments
- Escalation protocols and resolution timelines
- Meeting cadence and decision logging
- Integration with executive review cycles
- Conflict mediation mechanisms
- Authority mapping across domains
- Change control integration
- Accountability enforcement models
- Template: governance charter
Module 3. Capability Layering and Functional Integration
Map and align capabilities across business and technology functions.
12 chapters in this module
- Identifying core and enabling capabilities
- Capability ownership and stewardship
- Cross-functional capability dependencies
- Capability maturity assessment
- Integration with service catalogs
- Capability funding models
- Resourcing models: shared vs. embedded
- Skills inventory and gap analysis
- Capability lifecycle management
- Interoperability standards
- Performance feedback loops
- Template: capability integration matrix
Module 4. Process Orchestration Across Domains
Design end-to-end workflows that span functional boundaries.
12 chapters in this module
- Identifying cross-functional process seams
- Process ownership and handoff design
- Standardization vs. contextual adaptation
- Process performance indicators
- Automation readiness assessment
- Integration with workflow tools
- Exception handling design
- Change propagation protocols
- Process versioning and documentation
- User experience across systems
- Feedback integration mechanisms
- Template: cross-functional process map
Module 5. Performance Management and Value Tracking
Define and track outcomes that reflect shared success.
12 chapters in this module
- Outcome-based vs. output-based metrics
- Balanced scorecard adaptation
- Value stream performance indicators
- Leading and lagging indicators
- Data collection and reporting integration
- Dashboard design for multi-domain views
- Target setting and calibration
- Incentive alignment across teams
- Review rhythm design
- Anomaly detection and response
- Benchmarking against peers
- Template: performance dashboard schema
Module 6. Risk, Compliance, and Control Integration
Embed risk and compliance requirements into the operating model.
12 chapters in this module
- Control ownership across functions
- Compliance obligation mapping
- Risk appetite integration
- Control effectiveness assessment
- Audit trail design
- Regulatory change impact analysis
- Third-party risk integration
- Policy enforcement mechanisms
- Incident response coordination
- Reporting to compliance bodies
- Control automation opportunities
- Template: compliance integration workbook
Module 7. Technology and Data Architecture Alignment
Align technical infrastructure with cross-functional program needs.
12 chapters in this module
- Data ownership and stewardship models
- Cross-system integration patterns
- API strategy for interoperability
- Master data management design
- Event-driven architecture considerations
- Data quality governance
- Security model alignment
- Platform capability assessment
- Toolchain standardization
- Technical debt management
- Scalability and resilience planning
- Template: integration architecture blueprint
Module 8. Change Enablement and Adoption Strategy
Drive adoption through structured change management.
12 chapters in this module
- Stakeholder influence mapping
- Communication cascade design
- Training needs analysis
- Adoption metric definition
- Resistance identification and mitigation
- Change network activation
- Leadership alignment protocols
- Feedback collection and response
- Pilot and rollout planning
- Sustainment planning
- Culture assessment and shaping
- Template: change adoption roadmap
Module 9. Financial Management and Funding Models
Structure cost allocation and funding for cross-functional programs.
12 chapters in this module
- Cost attribution models
- Shared service funding mechanisms
- Budgeting across silos
- Chargeback vs. showback models
- ROI calculation frameworks
- Value-based funding decisions
- Capital vs. operational expenditure
- Financial reporting integration
- Forecasting accuracy improvement
- Audit and transparency requirements
- Funding negotiation strategies
- Template: financial governance model
Module 10. Operating Model Implementation Planning
Develop a phased rollout strategy for the operating model.
12 chapters in this module
- Implementation sequencing options
- Quick win identification
- Dependency mapping
- Resource mobilization planning
- Pilot design and evaluation
- Scaling strategy development
- Integration with transformation programs
- Timeline and milestone setting
- Risk mitigation planning
- Stakeholder readiness assessment
- Communication plan execution
- Template: implementation project plan
Module 11. Monitoring, Evaluation, and Continuous Improvement
Establish feedback systems to evolve the operating model.
12 chapters in this module
- Operating model health checks
- Feedback loop design
- Performance trend analysis
- Root cause investigation methods
- Improvement backlog management
- Change impact assessment
- Version control for model updates
- Lessons learned integration
- Benchmarking and external input
- Adaptation to organizational shifts
- Innovation incorporation
- Template: continuous improvement calendar
Module 12. Scaling and Replication Across the Enterprise
Extend the operating model to other programs and domains.
12 chapters in this module
- Pattern identification for reuse
- Standardization vs. customization balance
- Center of excellence design
- Knowledge transfer mechanisms
- Training and certification programs
- Governance for model consistency
- Franchise model development
- Enterprise-wide rollout planning
- Leadership sponsorship expansion
- Success story documentation
- Adaptation for new domains
- Template: scaling playbook
How this maps to your situation
- Designing a new cross-functional program
- Fixing a stalled or underperforming initiative
- Scaling a successful pilot to enterprise level
- Integrating compliance or transformation mandates
Before vs. after
Before
Cross-functional initiatives are managed through informal coordination, leading to misalignment, duplicated effort, and inconsistent outcomes.
After
Programs are powered by a deliberate, scalable operating model that aligns governance, capabilities, and performance across functions.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 hours of focused learning, designed for flexible, self-paced progress.
If nothing changes
Without a structured approach, cross-functional programs remain vulnerable to fragmentation, delayed delivery, and failure to achieve strategic objectives, despite significant investment.
How this compares to the alternatives
Unlike generic project management or leadership courses, this program delivers a specific, implementation-grade framework for designing operating models that unify cross-functional programs, complete with templates, toolkits, and a personalized playbook.
Frequently asked
Who is this course designed for?
Business and technology professionals leading or supporting complex programs across functions such as IT, operations, compliance, product, or transformation.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate of completion?
Yes, a certificate is issued upon finishing all modules and assessments.
$199 one-time. Approximately 45, 60 hours of focused learning, designed for flexible, self-paced progress..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours