Description

A focused course, tailored for you

The Change Adoption Playbook for Performance Consultants

Run a client change programme that holds adoption after the consultant rolls off, with PMP cadence and CCMP measurement wired together.

Adoption dashboards go flat at the 90-day post go-live review even when training, comms, and steering governance ran clean.

$199 one-time

Tailored to your situation. Access within 24 hours. 30-day money-back.

Includes a hand-built implementation playbook delivered alongside course access, generated for your specific situation.

Why this course

Performance and change consultants holding PMP, SHRM-CP, and CCMP credentials carry a specific frustration. The project methodology delivered on schedule. The change methodology delivered the awareness, desire, knowledge, and ability work streams. The reinforcement step landed on the client's internal team, who do not have the bandwidth or the skill to run sponsor coaching after the consultant rolls off. Six weeks later the client calls back, the dashboard is flat, and the conversation is awkward. The gap is not in either methodology. It is in the handover artefacts and the sustainment cadence, which neither PMP nor CCMP curricula prescribe in operational detail. This course closes that gap with the specific deliverables a client operations team can run without consultant babysitting.

What you walk away with

Design a sustainment handover packet a client L&D or operations team can run independently within two weeks of consultant rollover.
Wire CCMP-grade adoption telemetry into the client's existing operational dashboards rather than standing up a separate change dashboard nobody reads.
Diagnose why an ADKAR-style plan stalls at Reinforcement and prescribe the specific sponsor and manager actions that unstall it.
Run a sponsor coaching cadence that survives the consultant leaving the account, including the scripts and the meeting structure.
Convert hostile mid-managers into quiet allies using a small set of resistance-conversation patterns rather than generic stakeholder management.

The 12 modules

Module 1. The 90-Day Flat-Line Diagnosis

Walk through the four typical reasons a post go-live adoption dashboard flatlines despite a clean PMP and CCMP delivery: handover artefacts that assume consultant tenure, telemetry that the client operations team cannot read, sponsor coaching that ended at go-live, and reinforcement metrics that measure activity rather than behaviour. Each cause carries a diagnostic question set and the artefact that fixes it. Worked example uses an anonymised mid-cap services engagement.

Module 2. The Stakeholder Commitment Register

Replace the RACI grid with a register that names individual sponsor and manager commitments by date and by observable action. The register is the artefact the client operations lead reviews weekly after consultant rollover. The module gives the schema, the cadence prompts, and the difficult-conversation script for the sponsor who said yes in the steering meeting and did nothing for four weeks. Template provided as a working spreadsheet plus a Confluence-ready version.

Module 3. Adoption Telemetry on the Client's Operational Dashboards

Most change programmes stand up a separate adoption dashboard the client team checks for three weeks and then ignores. This module shows how to wire adoption indicators into the operational dashboards the client business already runs daily, including order entry queues, ticket resolution times, exception reports, and contact centre handle time. The result is adoption measurement the operations team reviews because it is on the screen they already look at. Includes mapping templates for common client tooling.

Module 4. Why ADKAR Stalls at Reinforcement

Awareness, Desire, Knowledge, and Ability work streams typically deliver. Reinforcement is where consultant-led programmes lose the outcome. The module catalogues the seven common stall patterns at the Reinforcement gate, the diagnostic that distinguishes them, and the operational action that unstalls each one. Includes a sponsor briefing pack that translates the Prosci-style methodology into specific weekly actions the sponsor must do for the next ninety days.

Module 5. The Sustainment Handover Packet

The single most important deliverable for a consultant whose engagement ends at go-live plus four weeks. The packet contains the sponsor cadence schedule with scripts, the resistance log with current state and next move per stakeholder, the telemetry baseline and target, the manager coaching protocol, and the escalation path. The module provides the packet template, the walkthrough script for the handover meeting with the client operations team, and the acceptance criteria the client operations lead signs off.

Module 6. Sponsor Coaching That Survives Consultant Rollover

The sponsor relationship is the single biggest predictor of sustainment. Sponsors lose momentum when their consultant coach leaves. The module gives a sponsor self-coaching protocol covering weekly observable actions, monthly diagnostic prompts, and quarterly recalibration conversations the sponsor runs with their own leadership team. Includes the sponsor pocket card and the script the sponsor reads to themselves before each cadence touchpoint.

Module 7. Resistance-Conversation Patterns

Hostile or sceptical mid-managers are the most common point of failure between awareness and ability. This module catalogues six concrete resistance-conversation patterns drawn from CCMP, motivational interviewing, and operational coaching practice. Each pattern carries the diagnostic that selects it, the opening line, the listening protocol, the bridge to commitment, and the follow-up cadence. The point is conversion to quiet ally, not capitulation to opposition.

Module 8. Concurrent Client Account Operations

Running three or four concurrent engagements while protecting the integrity of each one is a craft skill that PMP and CCMP curricula do not address. The module covers an engagement portfolio scorecard the consultant reviews weekly, the early-warning indicators that one account is consuming disproportionate attention, the escalation conversation with the practice principal, and the protocol for borrowing a colleague's sponsor coaching hour without losing your own client's trust.

Module 9. Diagnosing a Client L&D Team's Capacity to Sustain

Sustainment fails most often when the client L&D or operations team that inherits the programme does not have the capacity to run it. The module provides the diagnostic the consultant runs at week two of an engagement to size the capacity gap, the conversation with the client sponsor to fund or borrow capacity, and the contingency design for engagements where the sustainment team cannot be built in time. Includes a capacity-gap scoring rubric.

Module 10. The Steering Committee That Actually Steers

Steering committees are usually status review theatre. This module shows how to convert a steering committee into a decision and resourcing forum that materially changes the trajectory of the programme. Covers the meeting design, the pre-read structure, the decision-forcing question framework, and the protocol for steering members who consistently approve without follow-through. Includes the steering pack template and a sample first-meeting agenda.

Module 11. Resistance Logs, Risk Logs, and What the Client Lead Reads

Most change programmes carry a resistance log the consultant maintains and nobody else reads. This module redesigns the resistance log as an artefact the client operations lead uses to make weekly resource allocation decisions, then layers it with the project risk log so the two artefacts speak to each other instead of competing for sponsor attention. Includes the merged template and the weekly review protocol the client lead runs after consultant rollover.

Module 12. The Practice You Build From Three Engagements

A senior performance consultant typically has three or four anchor engagements that demonstrate the practice. This module shows how to convert a successful engagement into a written practice asset: the engagement case note, the sustainment proof point, the reusable artefact library, and the client reference protocol that respects confidentiality. The point is to compound craft into a practice that travels, rather than re-deriving the playbook on the next engagement. Includes the engagement case note template.

How this addresses your situation

Specific modules that map to what you said you are dealing with.

Modules 1, 2, and 3 address the diagnostic and the telemetry: why adoption flatlines and what the client's operations team actually reads.

Modules 4, 5, and 6 address the handover and the sponsor relationship: the artefacts and cadences that survive the consultant leaving the account.

Modules 7, 8, and 9 address the practitioner craft: resistance conversations, concurrent engagement portfolio management, and client capacity diagnosis.

Modules 10, 11, and 12 address the steering forum, the merged resistance and risk artefact, and the conversion of completed engagements into a written practice asset.

What you get with this course

Twelve written modules, 40 to 60 minutes reading each, in the Art of Service learning environment.
Downloadable templates for every module: stakeholder commitment register, sustainment handover packet, adoption telemetry mapping, sponsor pocket card, resistance log merged with risk log, engagement case note, steering pack.
Worked examples drawn from anonymised mid-cap services and operations engagements.
The hand-built implementation playbook, written for your engagement profile at intake, delivered alongside course access.

What you will have in hand by Day 1, Week 1, Month 1

Within 24 hours of purchase the learning environment account is provisioned and access is sent to the registration address.

The hand-built implementation playbook is delivered alongside course access, tailored to the engagement profile described at intake.

Before and after

Before

Programmes deliver on time and on PMP cadence, the CCMP work streams run clean, and the 90-day post go-live review surfaces a flat adoption line because the client team that inherited the programme does not have the artefacts or the cadence to sustain it.

After

Sustainment is designed in from week two of the engagement, the client operations team inherits a packet and a cadence they can actually run, sponsor coaching survives the consultant rollover, and the 90-day review shows the adoption indicator moving in the right direction with the client team owning the conversation.

What happens if you do not address this

A successful consultant practice depends on engagements that hold their outcome after rollover. When sustainment fails repeatedly, the practice loses the renewal conversation, the sponsor referral, and the case study that anchors the next sale. The work and the credentials are not the issue. The handover and the sustainment cadence are.

Who it is for

A senior change or performance consultant carrying project management certification (PMP) alongside HR and change credentials (SHRM-CP, CCMP), embedded in client engagements where the deliverable is durable behaviour change rather than a documented process. Operates across concurrent client accounts. Owns the relationship from kickoff through sustainment handover and is the person the sponsor calls when the dashboard line goes flat.

Who this is NOT for. Internal HR business partners working a single employer with no consultant rollover deadline, junior change analysts whose role is comms cascade execution rather than methodology design, or pure project managers who do not own the behaviour-change outcome.

How it arrives

Text-based course in the Art of Service learning environment, plus downloadable templates and worked examples for every module, plus the hand-built implementation playbook delivered alongside course access.

Time investment. Eight to ten hours of reading across the twelve modules, with the templates designed to be lifted into a current engagement the same week.

Why $199 is the right number

CCMP, Prosci, and PMP curricula all teach methodology. None of them prescribe the operational artefacts a client team uses to sustain an outcome after the consultant leaves the account. Internal practice playbooks at the larger consulting firms cover some of this ground, but they are firm property and they do not travel with the practitioner. This course covers the sustainment artefacts and cadences that close the gap, in a form that travels.

FAQ

I am already CCMP certified. What does this add?

CCMP teaches the methodology. This course gives the operational artefacts the client team uses to run the methodology after the consultant rolls off, plus the sponsor coaching cadence that survives rollover.

Is this Prosci specific?

No. The diagnostic chapters reference ADKAR as the most common model in market because most engagements you walk into will be using it. The artefacts and cadences are model-neutral.

How is the implementation playbook tailored?

At intake you describe the engagement profile, the client industry, the sponsor seniority, and the typical sustainment failure pattern you are seeing. The playbook is hand-built around that profile and delivered alongside the course access.

Can I use the templates with clients?

Yes. The templates are licensed for use in client engagements you run. Attribution is not required.

Is there a refund window?

Yes, thirty days from purchase, no questions asked.

30-day money-back guarantee. If after a week of working through the materials this is not what you needed, reply to the receipt email and a full refund is processed. No questions, no forms.

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.