Chief Information Officer Critical Capabilities

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Look inside the Kanban:

Establish that your team works with the Chief Information Officer and other business line executives to provide visibility into the security risks with a standard risk management approach to track, mitigate and report on the risks.  


Benefits of the Chief Information Officer Kanban 


  • How does enterprise architecture take on big data disruptions to deliver business outcomes?
  • Does your organization have a clear digital business vision and strategy?
  • Does your organization have an automated way to identify data errors?
  • Which benefits of effective business analytics/Business Intelligence does your organization currently realize?
  • How does your organization ensure maximization of the business value/ROI for an AI initiative?
  • Do you have the right skills to quickly deploy emerging technologies that will drive business value?
  • Which approaches to IT driven business innovation does your organization employ, if any?
  • How does a risk impact your organizations ability to achieve its strategy and business objectives?
  • Which degree of involvement will online communities have in your organization for value generation through IT and be treated regarding the integration?
  • Does your organization have a standardized method for segmenting confidential data from public data?



The Art of Service has identified and prioritized Chief Information Officer critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Chief Information Officer roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete Chief Information Officer critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Chief Information Officer critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Chief Information Officer Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Chief Information Officer Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: Abbott Laboratories, BDO, IBM, Commonwealth of PA, US Bureau of Alcohol, Tobacco, Firearms, and Explosives, University of Wisconsin–Madison, Electronic Systems, Inc., StratX IT Solutions, LLC, US Millennium Challenge Corporation, Catholic Health Services of Long Island, Spotsylvania County, VA, US Department of the Air Force - Agency Wide, US Office of Personnel Management, State Employees Credit Union, Circonus, GenesisCare, USA, Guilford County Government, Newsmax Media, Inc., YMCA, ETR, Gas It Up, INC, US Railroad Retirement Board, County of Ventura, CA, Hawaii State Department of Education, San Ysidro Health, Blue Shield Blue Cross Association, Precision Plant Molecules, SBA Communications, US Office of the Chief Information Officer, Thrive Global, Washington Health Benefit Exchange, Dallas County, TX, Coconino County, AZ, William Rainey Harper College, New Hanover County, Mortgage Contracting Services, TEXAS DEPARTMENT OF MOTOR VEHICLES, State University of New York at Fredonia, State of Arizona, Chicago State University, Nottawaseppi Huron Band of the Potawatomi, Samaritan Daytop Village, State of Iowa Talent Gateway, NEOGOV, DOXA Insurance Holdings, LLC, El Proyecto Del Barrio Inc, BLUSKY RESTORATION CONTRACTORS LLC, Illumina, Pacific Premier Bank, Urology Management Associates, LLC, Catawba College, EO of Energy and Env Affairs, Remote (USA), Los Angeles County Department of Human Resources, City of Charlotte and Mecklenburg County, Mineral, Central Intelligence Agency, US Office of the Secretary of Transportation, Penn State University, Los Angeles Unified School District, UnitedHealth Group, Morris Hospital, W2O Group, University of Rio Grande--Rio Grande Community College, State of Louisiana, Community Health Center, Inc., Boston Mutual Life Insurance Company, Owens Community College, United Nations, Indelible Business Solutions Inc, Akron Children's Hospital, State of Washington Employment Security Department, First Global Events Agency, CIOX Health, Del Mar College, University of Miami, Ivy Tech Solutions inc, PFL, Bridgeway Recovery, CannonDesign, CJ Logistics America, LLC, SPX, Community Health Center, CLIFFORD W. BEERS GUIDANCE CLINIC, INC., Truist Financial, eClinicalWorks, Hilton, US Offices, Boards and Divisions, KARL STORZ, CACI, Leidos, State of Missouri, Kirkland and Ellis, ChowNow, WELLS FARGO BANK, New York State Office of the Attorney General, NYC Careers, The State of Florida, US Department of Energy - Agency Wide, US National Oceanic and Atmospheric Administration, HGA Architects & Engineers, Eventbrite, EBMUD, University of Northern Colorado, US National Gallery of Art, US Inter-American Foundation, New York University, Centers for Disease Control and Prevention, US National Defense University, Pierpont Community & Technical College, Optum, UCLA, Regional Transportation Authority Chicago, Korn Ferry International, Afiniti, Mercyhealth, Pima Community College, University of Alaska, Canadian National Railway, Tufts Health Plan, Lube-Tech, US House of Representatives, Sentara Healthcare, Stevenson University, US Defense Information Systems Agency, Ankura, University of Nevada, Las Vegas, Cone Health, Lark Health, Arlington County, VA, American Institutes for Research, Water For People, LYP Contact Center, Absolute Software, HARTZ Search, Epiq Systems, Inc., State of Wisconsin, Nuvance Health, The Container Store Inc., State of New Mexico, LSC Communications, Homewise, State of Minnesota, H. Lee Moffitt Cancer Center, US Office of the Secretary of Health and Human Services, The County of Santa Clara - Technology Services and Solutions, College of Southern Maryland, Nebraska Medicine, Golden 1 Credit Union, Department of Administrative Services, Massachusetts Department of Transportation, US Office of the Inspector General, USPS, City of Raleigh, Hooters, Silverfort, Zero Hash, St. Louis Community College, CampusWorks, Commonwealth Care Alliance, GoldenWolf, State of Illinois, General Atomics and Affiliated Companies, NCCU - North Carolina Central University, Loudoun County Government, McAfee, PAM Health, Heritage Health - Idaho, 10Pearls, Queens District Attorney's Office, National Account Service Company, LLC, Hartman Executive Advisors, Natixis North America Inc., City of Baltimore, MD, Baltimore Police Department, Jacksonville Transportation Authority., Freshworks, Washington County, MN, Planned Parenthood Federation of America, North Carolina State Board of Elections, University of Wisconsin System, Central College, Grambling State University, American Board of Medical Specialties, Virginia VA Retirement System, Creative Testing Solutions, Viejas Casino & Resort, Franklin Mint Federal Credit Union, Dakota State University, Harris Health System, MUFG, Stanford University, Oregon State Department of Police, The University of Texas System, Colorado School of Mines, US Department of State - Agency Wide, Howard University, EvolutionIQ, Evergreen Nephrology, State of South Carolina, Wake County Government, Tista Science and Technology Corporation, BitPay, Lawrence Livermore National Laboratory, Alcorn State University, NC A&T State University, Rhodes College, California State University, State of Washington Dept. of Revenue, College of the Holy Cross, Sony Pictures Entertainment, Inc., Regional One Health, Actian Corporation, Chicago Public Schools, Educational Testing Service (ETS), South Dakota State University, Domain Money, The Translational Genomics Research Institute, Integris Health, University of Pennsylvania, University of Nevada, Reno, Omnicell, E.O. Health & Human Services, State of Georgia, First American Bank, Healthcare Outcomes Performance Company, Red Robin, Winnebago Comprehensive Healthcare System, Fidelity Bank, Stratascale, Dynamic Campus Solutions Inc., Albuquerque Bernalillo County Water Utility Authority, Essentia Health, LIBERTY Dental Plan, Western Illinois University, United Launch Alliance, Kindred at Home - Hospice Division, Umbra, LaScala Inc, Presbyterian Healthcare Services, ULA, Traditions Bank, Argonne National Laboratory, Swirlds Labs, Vubiquity, Inc, Emory, Fulton County, GA, Gwinnett County Public Schools, Gulfside Healthcare Services, Tufts Medicine, Patrick Industries, Standard Textile, American Library Association, The John F. Kennedy Center for the Performing Arts, LOCKHEED MARTIN CORPORATION, Mirati Therapeutics Inc, Gardner-Webb University, Federal Reserve Bank of Richmond, Olympus Corporation of the Americas, Ceridian, Selene Finance, MCAFEE, INC., LTK USA, Erlanger Health System, Alabama A&M University, US Office of the Chief Human Capital Officer, Van Meter Inc., Jefferson - Montgomery County, PA, FIRST GUARANTY BANK, Aqua America, Inc., BANK-FUND STAFF FED CREDIT, HBSC Strategic Services, County of Orange, USAID, American Red Cross, City of Tacoma, Health, Department of, City and County of Denver, IFC Systems Corporation, State of Washington Dept of Children, Youth, and Families, Framework IT, US Lyndon B. Johnson Space Center, Saint Peter's Healthcare System, County of Riverside, University of Colorado, Columbia Bank.., Meritus Medical Center, Inc., Immunocore, Citrus Community College, UCare, Health Care District of Palm Beach County, Southwell, Inc.







About The Art of Service

Our clients want to be confident that they base their risk management and compliance decisions on accurate data. But compliance is complex and you don’t know what you don’t know.

You should have clarity in your business around risk management and compliance without being frustrated about spending thousands of dollars and waiting for external consultants to identify your company’s blind spots.

As senior executives and business owners for over 22 years, we understand your frustration. 

That’s why the Art of Service has created the Self Assessment and implementation tools which have been used by more than 100,000 professionals globally to control their own compliance assessments; resulting in 500+ Academic citations, making it in the top 1 % of most cited work worldwide.

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