Citizen Development Critical Capabilities

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Look inside the guide:

Make certain that your team performs and leads activities related to requirements analysis, business process analysis, product configuration and customization, scope analysis, workflow consulting, data mapping, detailed project documentation, customer communication, issue resolution, testing, customer training/education, solution deployment and implementation, and transitory post implementation support.  



Ready to use prioritized Citizen Development requirements, to:

  • Dovetail the results of the participatory process into mainstream decision making processes and decide how we might need to change to enable the results to be acted on.
  • Know if the engagement plan has been designed to deliver a sustainable outcome.
  • Ensure that the people involved have an adequate understanding of the issues.
  • Find information about future growth.
  • Ensure that all community representatives have an opportunity for voice to be heard.
  • Improve insights and decision making processes for project leaders.
  • Radically improve the way citizens are part of the governance process.
  • Give information to your organization.
  • Intend to involve citizens/users of technology as the project goes forward.
  • Organize to effectively use and expand the platform across your organization.



The Art of Service has identified and prioritized Citizen Development critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities guide will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Guide will help you plan and manage your Citizen Development roadmap.

Table Of Contents 

About The Art of Service 

Citizen Development Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Citizen Development Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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85 Reviews

  • 5
    Work through an ethical problem.

    Posted by Avery S. on 18th Jul 2021

    Avery S., Citizen Developer

  • 4
    The Self Assessment is deemed qualified, accurate and comprehensive as a Guidance that Incorporates the NIST Cybersecurity Framework.



  • 5
    Best develop citizens.

    Posted by Gloria G. on 14th Jul 2021

    Gloria G., Microsoft Power Platform Senior Developer

  • 5
    Assess participation levels in an environment.

    Posted by Kathy K. on 14th Jul 2021

    Kathy K., Manager Knowledge Management for Excellence

  • 5
    Thank you so much for a great tool!

    Posted by Kristy M. on 14th Jul 2021

    Kristy M. Project Manager

  • 4
    Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.

    Posted by MEL F. on 9th Jul 2021

    MEL F. Change Management Professional

  • 4
    Ensure that development is equitable, accessible, and afordable for all citizens.

    Posted by Scarlett V. on 9th Jul 2021

    Scarlett V., Principal Executive Architect

  • 4
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by JULIE M. on 9th Jul 2021

    JULIE M. AWS Solution Architect

  • 4
    Develop a quality assurance project plan.

    Posted by Liliana G. on 8th Jul 2021

    Liliana G., Escalation and Relationship Manager