Citizen Development Critical Capabilities

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Look inside the guide:

Make certain that your team performs and leads activities related to requirements analysis, business process analysis, product configuration and customization, scope analysis, workflow consulting, data mapping, detailed project documentation, customer communication, issue resolution, testing, customer training/education, solution deployment and implementation, and transitory post implementation support.  



Ready to use prioritized Citizen Development requirements, to:

  • Dovetail the results of the participatory process into mainstream decision making processes and decide how we might need to change to enable the results to be acted on.
  • Know if the engagement plan has been designed to deliver a sustainable outcome.
  • Ensure that the people involved have an adequate understanding of the issues.
  • Find information about future growth.
  • Ensure that all community representatives have an opportunity for voice to be heard.
  • Improve insights and decision making processes for project leaders.
  • Radically improve the way citizens are part of the governance process.
  • Give information to your organization.
  • Intend to involve citizens/users of technology as the project goes forward.
  • Organize to effectively use and expand the platform across your organization.



The Art of Service has identified and prioritized Citizen Development critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities guide will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Guide will help you plan and manage your Citizen Development roadmap.

Table Of Contents 

About The Art of Service 

Citizen Development Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Citizen Development Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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Trusted by: US Naval Education and Training Command, Kroll, CSL Behring, Smartsheet, Capgemini, Ember Education, Forrester Research, Catholic Relief Services, Common Citizen, First American, Quick Base, BlackRock, Arcadis, Trood, Coca Cola Bottling Co. Consolidated, Brookfield Properties, B 3 Group Inc, Exelixis, Houghton Mifflin Harcourt, PetIQ, Genworth, Cameron Craig Group, Popular Bank, Project Management Institute Inc, GCM Grosvenor, Marc Jacobs, Keurig Dr Pepper, LOCKHEED MARTIN CORPORATION, Honeywell, Netflix, Community Loan Servicing, ServiceNow, Tokio Marine HCC, Long View Systems, Kernel Labs, City of Philadelphia, U.S. Bank

85 Reviews

  • 4
    Make civil servants more service oriented and citizen centric.

    Posted by Ian N. on 21st Aug 2021

    Ian N., Supply Chain Business System Analyst

  • 5
    Keep yourself informed about issues.

    Posted by Paula W. on 16th Aug 2021

    Paula W., Workflow System Developer

  • 5
    Ensure that all citizens benefit.

    Posted by Maya T. on 8th Aug 2021

    Maya T., App Engine

  • 5
    Motivate citizens to participate.

    Posted by Walter L. on 7th Aug 2021

    Walter L., Manager Prototyping and Innovation Engineer

  • 5
    Most commonly present information.

    Posted by Aaron N. on 4th Aug 2021

    Aaron N., Power Platform Administrator

  • 4
    Dovetail the results of the participatory process into mainstream decision making processes and decide how we might need to change to enable the results to be acted on.

    Posted by Alexis N. on 24th Jul 2021

    Alexis N., Project Manager

  • 5
    Find out about public facilities serving your community.

    Posted by Amanda M. on 23rd Jul 2021

    Amanda M., BI Developer

  • 5
    Motivate youth to want to participate.

    Posted by Austin H. on 20th Jul 2021

    Austin H., Microsoft Power Platform Senior Technical Architect

  • 5
    Make a difference in the local community.

    Posted by Gabriella R. on 20th Jul 2021

    Gabriella R., Senior Analyst