What does the IT Operating Model Design course cover?
IT Operating Model Design is covered here in 10 modules: Introduction to IT Operating Model Design: Defining the IT operating model, IT Operating Model Frameworks and Standards, IT Service Management and IT Operating Model Design: Understanding the relationship between and 7 more.
How do you approach IT Operating Model Design step by step?
The work is sequenced in 10 stages. It starts with Introduction to IT Operating Model Design: Defining the IT operating model, moves through IT Operating Model Frameworks and Standards and IT Service Management and IT Operating Model Design: Understanding the relationship between, and ends at Case Studies and Best Practices: Panel discussion and Q&A session.
What is in Module 1 of the IT Operating Model Design course?
Module 1 is Introduction to IT Operating Model Design: Defining the IT operating model. It works through defining the IT operating model, understanding the importance of IT operating model design, identifying key components of an IT operating model and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the IT Operating Model Design course delivered?
The IT Operating Model Design course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Operating Model Design course cost?
The IT Operating Model Design course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: IT Asset Management, Azure DevOps, Data Centre Infrastructure Management (DCIM), Records Management.
More answers: what you get with every course, refund policy, all help answers.
Comprehensive IT Operating Model Design: Minimizing Risk Through End-to-End Coverage
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to design and implement a robust IT operating model that minimizes risk and ensures end-to-end coverage. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content developed by expert instructors
- Certificate issued by The Art of Service upon completion
- Flexible learning options, including mobile accessibility
- User-friendly interface and community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access to course materials
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to IT Operating Model Design: Defining the IT operating model
- Defining the IT operating model
- Understanding the importance of IT operating model design
- Identifying key components of an IT operating model
- Overview of the course structure and objectives
Module 2: IT Operating Model Frameworks and Standards
- Overview of popular IT operating model frameworks (e.g. ITIL, COBIT, ISO 20000)
- Understanding the role of standards in IT operating model design
- Comparing and contrasting different frameworks and standards
- Selecting the right framework for your organization
Module 3. IT Service Management and IT Operating Model Design: Understanding the relationship between
- Understanding the relationship between IT service management and IT operating model design
- Defining IT services and service catalogues
- Designing IT service management processes (e.g. incident, problem, change management)
- Integrating IT service management with IT operating model design
Module 4. IT Infrastructure and IT Operating Model Design: Designing IT infrastructure architecture
- Understanding the role of IT infrastructure in IT operating model design
- Defining IT infrastructure components (e.g. hardware, software, networks)
- Designing IT infrastructure architecture
- Integrating IT infrastructure with IT operating model design
Module 5. IT Security and Risk Management: Integrating with IT operating model design
- Understanding the importance of IT security and risk management in IT operating model design
- Defining IT security and risk management concepts (e.g. threat, vulnerability, risk)
- Designing IT security and risk management processes (e.g. risk assessment, vulnerability management)
- Integrating IT security and risk management with IT operating model design
Module 6. IT Governance and Compliance: Integrating with IT operating model design
- Understanding the role of IT governance and compliance in IT operating model design
- Defining IT governance and compliance concepts (e.g. policy, standard, regulation)
- Designing IT governance and compliance processes (e.g. policy management, compliance monitoring)
- Integrating IT governance and compliance with IT operating model design
Module 7: IT Operating Model Implementation and Transition
- Understanding the challenges of IT operating model implementation and transition
- Defining IT operating model implementation and transition strategies
- Designing IT operating model implementation and transition plans
- Managing IT operating model implementation and transition projects
Module 8. IT Operating Model Monitoring and Continuous Improvement: Understanding the importance of
- Understanding the importance of IT operating model monitoring and continuous improvement
- Defining IT operating model monitoring and continuous improvement concepts (e.g. metrics, KPIs, benchmarking)
- Designing IT operating model monitoring and continuous improvement processes
- Integrating IT operating model monitoring and continuous improvement with IT operating model design
Module 9: IT Operating Model Maturity and Roadmapping
- Understanding the concept of IT operating model maturity
- Defining IT operating model maturity levels and assessment criteria
- Designing IT operating model roadmaps and maturity improvement plans
- Managing IT operating model maturity and roadmapping projects
Module 10. Case Studies and Best Practices: Panel discussion and Q&A session
- Real-world case studies of IT operating model design and implementation
- Best practices for IT operating model design and implementation
- Lessons learned and common pitfalls to avoid
- Panel discussion and Q&A session
Certificate and Assessment
Participants will receive a certificate upon completion of the course, issued by The Art of Service. The certificate will be awarded based on participation and completion of all course modules, assignments, and assessments.Target Audience
- IT professionals (e.g. IT managers, IT directors, IT consultants)
- IT service management professionals (e.g. ITIL, COBIT, ISO 20000)
- IT infrastructure professionals (e.g. network administrators, system administrators)
- IT security and risk management professionals
- IT governance and compliance professionals
- Business professionals with an interest in IT operating model design