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Cross-Functional Operating-Model Design for Senior Leaders

$200.00
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What is the Cross-Functional Operating-Model Design course about?

Even experienced executives struggle when asked to design operating models that span silos. Traditional leadership development doesn’t equip them with the structural frameworks or governance mechanics needed to make integration stick. The result is misaligned incentives, slow execution, and fragmented accountability, especially under pressure.

What situation is the Cross-Functional Operating-Model Design for?

Even experienced executives struggle when asked to design operating models that span silos. Traditional leadership development doesn’t equip them with the structural frameworks or governance mechanics needed to make integration stick. The result is misaligned incentives, slow execution, and fragmented accountability, especially under pressure.

Who is the Cross-Functional Operating-Model Design course for?

Senior leaders in business, technology, or hybrid roles who are stepping into enterprise-wide responsibilities and need to design or refine cross-functional operating models.

What do you take away from the Cross-Functional Operating-Model Design course?

Design a cross-functional operating model with clear governance, decision rights, and performance feedback loops Diagnose structural misalignments in current operating models and prioritize interventions Align stakeholders across functions using shared operating principles and accountability frameworks Deploy a living operating model that adapts to changing business conditions Lead operating-model transformations with confidence and precision.

How does this map to your situation?

Leading a cross-functional transformation Designing a new operating model after a merger Scaling operations across regions Integrating technology and business teams.

What's included with your purchase?

12 modules with 12 chapters each (144 chapters) Downloadable templates and worked examples for every module Hand-built implementation playbook delivered alongside course access 30-day money-back guarantee.

What does the Cross-Functional Operating-Model Design cover on delivery and format?

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access. Time investment: Approximately 3, 4 hours per module, designed for busy leaders to complete at their own pace over 8, 12 weeks.

How does this compare to the alternatives?

Unlike generic leadership courses or academic frameworks, this program delivers implementation-grade tools used in real-world operating-model transformations across complex organizations.

Closely related courses: Cross-Functional Operating-Model Design, Cross-Functional Digital Operating-Model Design, Modern Operating-Model Design for Cross-Functional, Cross-Functional Operating-Model Design for Established.

More answers: what you get with every course, refund policy, all help answers.

A tailored course, built for your situation

Cross-Functional Operating-Model Design for Senior Leaders

Master the architecture of scalable, integrated organizations through implementation-grade systems

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Leaders are expected to align cross-functional teams but rarely given the design tools to do so effectively.

The situation this course is for

Even experienced executives struggle when asked to design operating models that span silos. Traditional leadership development doesn’t equip them with the structural frameworks or governance mechanics needed to make integration stick. The result is misaligned incentives, slow execution, and fragmented accountability, especially under pressure.

Who this is for

Senior leaders in business, technology, or hybrid roles who are stepping into enterprise-wide responsibilities and need to design or refine cross-functional operating models.

Who this is not for

Individual contributors without strategic decision rights, or managers focused solely on team-level execution without cross-functional scope.

What you walk away with

  • Design a cross-functional operating model with clear governance, decision rights, and performance feedback loops
  • Diagnose structural misalignments in current operating models and prioritize interventions
  • Align stakeholders across functions using shared operating principles and accountability frameworks
  • Deploy a living operating model that adapts to changing business conditions
  • Lead operating-model transformations with confidence and precision

The 12 modules (with all 144 chapters)

Module 1. Foundations of Operating-Model Design
Establish the core components and strategic purpose of an operating model.
12 chapters in this module
  1. Defining the operating model
  2. Strategic alignment principles
  3. Scope and boundaries
  4. Stakeholder mapping
  5. Operating model vs. org chart
  6. Common failure patterns
  7. Design maturity levels
  8. Leadership expectations
  9. Cross-functional dependencies
  10. Operating principles
  11. Design constraints
  12. Case: Global reorganization
Module 2. Governance Architecture
Build governance structures that enable accountability without bureaucracy.
12 chapters in this module
  1. Governance vs. management
  2. Decision-rights frameworks
  3. RACI alternatives
  4. Steering committees
  5. Escalation pathways
  6. Cadence design
  7. Information flows
  8. Performance oversight
  9. Risk governance
  10. Cross-domain alignment
  11. Authority delegation
  12. Case: Post-merger integration
Module 3. Process Integration Across Functions
Integrate workflows across business and technology domains.
12 chapters in this module
  1. End-to-end process mapping
  2. Handoff design
  3. SLA frameworks
  4. Service integration
  5. Process ownership
  6. Bottleneck identification
  7. Automation readiness
  8. Cross-functional KPIs
  9. Process governance
  10. Change control
  11. Feedback loops
  12. Case: Digital transformation
Module 4. Operating Principles and Norms
Define behavioral and structural norms that guide decision-making.
12 chapters in this module
  1. Principle-based design
  2. Speed vs. control trade-offs
  3. Consistency standards
  4. Decision heuristics
  5. Conflict resolution norms
  6. Communication protocols
  7. Escalation thresholds
  8. Norm adoption strategies
  9. Cultural enablers
  10. Incentive alignment
  11. Feedback mechanisms
  12. Case: Scaling a startup
Module 5. Role Design and Accountability
Design roles with clarity of contribution and performance measurement.
12 chapters in this module
  1. Role vs. job description
  2. Contribution clarity
  3. Accountability frameworks
  4. Span of control
  5. Dual-hat roles
  6. Matrix management
  7. Performance indicators
  8. Role interdependencies
  9. Talent mobility
  10. Career pathing
  11. Role governance
  12. Case: Shared services
Module 6. Performance Management in Integrated Models
Measure performance across functions without sacrificing agility.
12 chapters in this module
  1. KPI architecture
  2. Balanced scorecard design
  3. Leading vs. lagging indicators
  4. Cross-functional metrics
  5. Performance reviews
  6. Incentive design
  7. Feedback calibration
  8. Adaptive targets
  9. Transparency frameworks
  10. Data-driven reviews
  11. Continuous improvement
  12. Case: Regulatory change
Module 7. Operating Model Scalability
Design for growth, complexity, and change.
12 chapters in this module
  1. Scalability patterns
  2. Modular design
  3. Decoupling systems
  4. Franchise models
  5. Hub-and-spoke design
  6. Localization vs. standardization
  7. Change tolerance
  8. Versioning frameworks
  9. Growth readiness
  10. Stress-testing models
  11. Adaptation triggers
  12. Case: International expansion
Module 8. Change Execution and Adoption
Lead operating-model changes with precision and engagement.
12 chapters in this module
  1. Change impact assessment
  2. Stakeholder engagement
  3. Communication planning
  4. Adoption metrics
  5. Resistance mapping
  6. Pilot design
  7. Scaling change
  8. Training integration
  9. Feedback loops
  10. Sustainment planning
  11. Leadership alignment
  12. Case: Post-acquisition integration
Module 9. Technology and Data Enablers
Leverage technology and data architecture to support operating models.
12 chapters in this module
  1. System interoperability
  2. Data governance
  3. Integration layers
  4. API strategies
  5. Data ownership
  6. Platform design
  7. Tool alignment
  8. Automation enablers
  9. Security integration
  10. Compliance by design
  11. Vendor coordination
  12. Case: Cloud migration
Module 10. Risk and Compliance Integration
Embed risk and compliance into operating-model design.
12 chapters in this module
  1. Risk-integrated design
  2. Compliance workflows
  3. Audit readiness
  4. Control frameworks
  5. Policy integration
  6. Regulatory mapping
  7. Third-party oversight
  8. Incident response
  9. Resilience planning
  10. Ethical guardrails
  11. Reporting structures
  12. Case: Regulatory audit
Module 11. Operating Model Diagnostics
Assess current-state models and identify improvement opportunities.
12 chapters in this module
  1. Diagnostic frameworks
  2. Symptom identification
  3. Root-cause analysis
  4. Stakeholder interviews
  5. Process observation
  6. Data analysis
  7. Gap prioritization
  8. Benchmarking
  9. Maturity models
  10. Heat mapping
  11. Reporting insights
  12. Case: Turnaround scenario
Module 12. Operating Model Evolution
Maintain relevance through continuous refinement.
12 chapters in this module
  1. Feedback systems
  2. Model versioning
  3. Adaptation triggers
  4. Review cycles
  5. Continuous improvement
  6. Leadership feedback
  7. Market sensing
  8. Scenario planning
  9. Model retirement
  10. Knowledge transfer
  11. Scaling lessons
  12. Case: Digital pivot

How this maps to your situation

  • Leading a cross-functional transformation
  • Designing a new operating model after a merger
  • Scaling operations across regions
  • Integrating technology and business teams

Before vs. after

Before
Operating-model design feels abstract, and cross-functional alignment relies on goodwill rather than structure.
After
You have a clear, actionable framework to design, deploy, and evolve integrated operating models that deliver consistent results.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3, 4 hours per module, designed for busy leaders to complete at their own pace over 8, 12 weeks.

If nothing changes
Without a structured approach, operating models remain fragmented, leading to persistent misalignment, slower execution, and missed opportunities for enterprise-wide impact.

How this compares to the alternatives

Unlike generic leadership courses or academic frameworks, this program delivers implementation-grade tools used in real-world operating-model transformations across complex organizations.

Frequently asked

Who is this course designed for?
Senior leaders responsible for designing or refining cross-functional operating models across business and technology domains.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is issued after finishing all modules.
$199 one-time. Approximately 3, 4 hours per module, designed for busy leaders to complete at their own pace over 8, 12 weeks..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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