A tailored course, built for your situation
Cross-Functional Operating-Model Design for Senior Leaders
Master the architecture of high-performance collaboration across business and technology functions
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned teams slow execution, increase rework, and erode stakeholder trust, even in mature organizations.
The situation this course is for
Leaders today are expected to deliver results across functions, yet most operating models remain rooted in legacy structures. Without a deliberate design, cross-functional initiatives stall under unclear ownership, inconsistent governance, and misaligned incentives. This creates friction, delays, and missed opportunities, even when talent and intent are high.
Who this is for
Senior leaders in business or technology functions leading transformation, digital initiatives, or operational excellence programs across regulated or complex organizations.
Who this is not for
Individual contributors without cross-functional influence, entry-level managers, or professionals seeking technical certification rather than leadership impact.
What you walk away with
- Design an operating model that aligns cross-functional teams around shared outcomes
- Apply governance frameworks that balance agility with compliance
- Integrate performance metrics that reflect both speed and sustainability
- Lead change adoption by aligning incentives across departments
- Deploy a tailored implementation playbook to operationalize the model
The 12 modules (with all 144 chapters)
Module 1. Foundations of Cross-Functional Operating Models
Establish core principles, terminology, and strategic context for designing operating models.
12 chapters in this module
- Defining the operating model lifecycle
- The evolution of cross-functional leadership
- Strategic drivers shaping model design
- Mapping organizational complexity
- Core dimensions of integration
- Governance maturity levels
- Role of digital transformation
- Balancing centralization and autonomy
- Stakeholder expectation mapping
- Operating model vs. organizational structure
- Assessing current-state alignment
- Designing for adaptability
Module 2. Leadership Alignment Across Functions
Align senior leaders around shared goals, accountability, and decision rights.
12 chapters in this module
- Identifying key leadership coalitions
- Building shared purpose across silos
- Clarifying decision-making authority
- Conflict resolution frameworks
- Executive sponsorship models
- Driving accountability without authority
- Negotiating priorities across functions
- Creating leadership feedback loops
- Managing competing mandates
- Synchronizing leadership cadence
- Developing cross-functional fluency
- Measuring leadership alignment
Module 3. Designing Integrated Governance Structures
Create governance frameworks that enable speed, compliance, and transparency.
12 chapters in this module
- Governance model typologies
- Designing cross-functional councils
- Cadence and rhythm of governance
- Escalation protocols and thresholds
- Risk oversight integration
- Compliance integration without friction
- Decision rights documentation
- Performance review integration
- Stakeholder reporting design
- Adaptive governance under pressure
- Balancing agility and control
- Auditing governance effectiveness
Module 4. Operating Model Performance Architecture
Define and track performance using metrics that reflect cross-functional outcomes.
12 chapters in this module
- Designing outcome-based KPIs
- Balancing leading and lagging indicators
- Cross-functional performance dashboards
- Attribution modeling across teams
- Setting performance thresholds
- Feedback loops for continuous improvement
- Benchmarking against peers
- Aligning incentives with metrics
- Detecting misalignment early
- Performance transparency strategies
- Adapting metrics over time
- Reporting to executive stakeholders
Module 5. Change Adoption and Operating Model Integration
Ensure new operating models are adopted and sustained across the organization.
12 chapters in this module
- Assessing organizational readiness
- Stakeholder influence mapping
- Communication strategy design
- Phased rollout planning
- Training and enablement frameworks
- Feedback integration mechanisms
- Managing resistance constructively
- Sustaining momentum post-launch
- Embedding new behaviors
- Leadership role modeling
- Celebrating early wins
- Tracking adoption maturity
Module 6. Cross-Functional Talent and Role Design
Structure roles, responsibilities, and career paths to support integrated work.
12 chapters in this module
- RACI framework application
- Designing hybrid roles
- Career path integration across functions
- Skill gap analysis
- Talent mobility frameworks
- Role clarity under ambiguity
- Performance management alignment
- Building cross-functional teams
- Developing shared accountability
- Incentive alignment across roles
- Succession planning integration
- Evaluating role effectiveness
Module 7. Technology Enablers for Operating Models
Leverage platforms and tools to support cross-functional workflows.
12 chapters in this module
- Identifying integration touchpoints
- Workflow automation opportunities
- Data sharing and access governance
- Platform interoperability
- Low-code/no-code enablement
- Digital collaboration tools
- Change tracking systems
- API strategy for integration
- User experience across systems
- Scalability considerations
- Vendor ecosystem alignment
- Technology debt management
Module 8. Financial and Resource Alignment
Align budgeting, resourcing, and investment planning across functions.
12 chapters in this module
- Cross-functional budgeting models
- Resource allocation frameworks
- Cost transparency methods
- Investment prioritization
- Funding model design
- Capacity planning integration
- Tracking shared resource usage
- Financial accountability mapping
- Aligning CAPEX and OPEX
- Business case development
- ROI measurement across functions
- Financial sustainability planning
Module 9. Risk and Compliance Integration
Embed risk and compliance into operating model design without slowing execution.
12 chapters in this module
- Regulatory landscape mapping
- Compliance-by-design principles
- Risk ownership frameworks
- Audit readiness integration
- Policy alignment across functions
- Incident response coordination
- Third-party risk integration
- Data governance alignment
- Cybersecurity integration
- Ethical decision-making frameworks
- Regulatory change adaptation
- Compliance performance tracking
Module 10. Scaling Operating Models Across Units
Replicate and adapt operating models across geographies, divisions, or business units.
12 chapters in this module
- Standardization vs. localization
- Designing for modularity
- Change management at scale
- Local adaptation frameworks
- Global governance coordination
- Knowledge transfer mechanisms
- Performance benchmarking
- Scaling success factors
- Managing complexity growth
- Local leadership integration
- Feedback integration from the field
- Continuous improvement loops
Module 11. Operating Model Resilience and Adaptability
Design models that withstand disruption and evolve with changing conditions.
12 chapters in this module
- Stress-testing operating models
- Scenario planning integration
- Crisis response design
- Building redundancy without waste
- Adaptive decision-making
- Feedback velocity optimization
- Maintaining clarity under pressure
- Recovery and rebound planning
- Learning from near-misses
- Updating governance dynamically
- Measuring resilience maturity
- Future-proofing design
Module 12. Sustaining and Evolving the Operating Model
Establish practices that ensure long-term relevance and performance.
12 chapters in this module
- Operating model lifecycle management
- Periodic review frameworks
- Stakeholder feedback integration
- Performance trend analysis
- Identifying evolution triggers
- Change enablement strategies
- Knowledge retention
- Leadership transition planning
- Continuous improvement culture
- External benchmarking
- Innovation integration
- Retiring outdated components
How this maps to your situation
- Leading a cross-functional transformation initiative
- Designing governance for a new digital program
- Aligning teams after a reorganization
- Scaling a proven operating model to new divisions
Before vs. after
Before
Operating models emerge by default, leading to friction, delayed decisions, and inconsistent execution across functions.
After
Operating models are deliberately designed, enabling alignment, speed, and accountability across business and technology teams.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 2, 3 hours per week over 12 weeks to complete all modules and apply templates.
If nothing changes
Without a structured approach, cross-functional initiatives remain vulnerable to misalignment, slow decision-making, and inconsistent results, limiting leadership impact and organizational agility.
How this compares to the alternatives
Unlike generic leadership courses or technical certifications, this program offers implementation-grade frameworks specifically for designing and sustaining cross-functional operating models in complex, regulated environments.
Frequently asked
Who is this course for?
Senior leaders in business or technology roles responsible for leading cross-functional initiatives, digital transformation, or operational excellence in complex organizations.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is awarded after finishing all modules and assessments.
$199 one-time. Approximately 2, 3 hours per week over 12 weeks to complete all modules and apply templates..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours