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Cross-Functional Operating-Model Design for Senior Leaders

$199.00
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What is the Cross-Functional Operating-Model Design course about?

Senior leaders often inherit fragmented operating models where incentives, rhythms, and decision rights don't align across functions. This creates friction in execution, delays in delivery, and inconsistencies in accountability, especially under pressure to scale or transform. Without a coherent design, even strong teams underperform.

What situation is the Cross-Functional Operating-Model Design for?

Senior leaders often inherit fragmented operating models where incentives, rhythms, and decision rights don't align across functions. This creates friction in execution, delays in delivery, and inconsistencies in accountability, especially under pressure to scale or transform. Without a coherent design, even strong teams underperform.

Who is the Cross-Functional Operating-Model Design course for?

Senior leaders in business, technology, and transformation roles who lead cross-functional initiatives and shape operating models across product, engineering, compliance, risk, or strategy functions.

What do you take away from the Cross-Functional Operating-Model Design course?

Define a scalable operating-model framework tailored to your organizational context Diagnose misalignments in decision rights, cadence, and accountability across functions Design integration points between business and technology leadership that accelerate delivery Implement governance structures that balance agility with compliance and oversight Deploy a living operating model with feedback loops for continuous evolution.

How does this map to your situation?

Leaders inheriting fragmented teams Executives launching transformation programs CIOs aligning technology with business strategy Heads of product scaling cross-functional delivery.

What's included with your purchase?

12 modules with 12 chapters each (144 chapters) Downloadable templates and worked examples for every module Hand-built implementation playbook delivered alongside course access 30-day money-back guarantee.

What does the Cross-Functional Operating-Model Design cover on delivery and format?

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access. Time investment: Approximately 3 hours per week over 12 weeks to complete all modules and apply templates.

How does this compare to the alternatives?

Unlike generic leadership courses or siloed function training, this program delivers a holistic, implementation-grade operating-model framework designed specifically for senior leaders navigating complex, cross-functional environments.

Closely related courses: Cross-Functional Operating-Model Design, Cross-Functional Digital Operating-Model Design, Modern Operating-Model Design for Cross-Functional, Cross-Functional Operating-Model Design for Established.

More answers: what you get with every course, refund policy, all help answers.

A tailored course, built for your situation

Cross-Functional Operating-Model Design for Senior Leaders

Master the architecture of high-performance collaboration across business and technology functions

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned functions slow execution, create governance gaps, and dilute strategic impact, even in mature organizations.

The situation this course is for

Senior leaders often inherit fragmented operating models where incentives, rhythms, and decision rights don't align across functions. This creates friction in execution, delays in delivery, and inconsistencies in accountability, especially under pressure to scale or transform. Without a coherent design, even strong teams underperform.

Who this is for

Senior leaders in business, technology, and transformation roles who lead cross-functional initiatives and shape operating models across product, engineering, compliance, risk, or strategy functions.

Who this is not for

Individual contributors without leadership scope, managers focused only within a single function, or those seeking introductory project management training.

What you walk away with

  • Define a scalable operating-model framework tailored to your organizational context
  • Diagnose misalignments in decision rights, cadence, and accountability across functions
  • Design integration points between business and technology leadership that accelerate delivery
  • Implement governance structures that balance agility with compliance and oversight
  • Deploy a living operating model with feedback loops for continuous evolution

The 12 modules (with all 144 chapters)

Module 1. Foundations of Operating-Model Design
Introduce core principles, components, and strategic value of operating models in complex organizations.
12 chapters in this module
  1. Defining the operating model and its strategic role
  2. Core components: structure, process, people, technology
  3. Operating models vs. org charts and process flows
  4. The evolution from siloed to integrated models
  5. Case example: Global financial services redesign
  6. Key stakeholders in model development
  7. Aligning with enterprise strategy
  8. Assessing current-state maturity
  9. Common pitfalls in early design phases
  10. Governance expectations at scale
  11. Measuring model effectiveness
  12. Setting the foundation for cross-functional alignment
Module 2. Cross-Functional Leadership Dynamics
Explore leadership behaviors and expectations required to sustain integrated models.
12 chapters in this module
  1. Leadership roles in cross-functional environments
  2. Building shared accountability
  3. Managing dual reporting and matrix challenges
  4. Decision rights and escalation protocols
  5. Cultivating psychological safety across functions
  6. Aligning incentives and performance metrics
  7. Conflict resolution frameworks
  8. Developing operating rhythm alignment
  9. Leading through ambiguity and change
  10. Coaching leaders across domains
  11. Balancing autonomy and alignment
  12. Sustaining momentum during transitions
Module 3. Designing Decision Architecture
Structure clear decision rights and escalation paths across business and technology functions.
12 chapters in this module
  1. Mapping critical decisions across the value chain
  2. Identifying decision owners and advisors
  3. Creating decision logs and tracking mechanisms
  4. Designing escalation protocols
  5. Integrating compliance and risk checkpoints
  6. Balancing speed and rigor in approvals
  7. Automating routine decisions
  8. Aligning financial and technical governance
  9. Using RACI and DACI frameworks effectively
  10. Avoiding decision bottlenecks
  11. Documenting and socializing decision rules
  12. Evolving decision architecture over time
Module 4. Cadence and Rhythm Integration
Synchronize planning, execution, and review cycles across functions.
12 chapters in this module
  1. Understanding operational rhythms and planning horizons
  2. Aligning product, engineering, and finance calendars
  3. Designing integrated planning sessions
  4. Synchronizing quarterly and annual cycles
  5. Incorporating agile rhythms into executive planning
  6. Managing dependencies across timeboxes
  7. Creating cross-functional review templates
  8. Tracking progress across domains
  9. Optimizing for flow and predictability
  10. Handling exceptions and fast-tracking
  11. Communicating cadence changes enterprise-wide
  12. Evaluating rhythm effectiveness
Module 5. Governance and Compliance Integration
Embed risk, compliance, and control into operating-model design.
12 chapters in this module
  1. Integrating compliance into operational workflows
  2. Designing audit-ready processes
  3. Mapping controls across functions
  4. Aligning with regulatory expectations
  5. Incorporating ESG and risk governance
  6. Creating compliance dashboards
  7. Balancing innovation and oversight
  8. Ensuring data privacy by design
  9. Leveraging automation for compliance
  10. Engaging legal and internal audit early
  11. Scaling governance without bureaucracy
  12. Continuous monitoring strategies
Module 6. Performance Management Across Functions
Define and track performance in a cross-functional context.
12 chapters in this module
  1. Designing KPIs that reflect shared outcomes
  2. Balancing leading and lagging indicators
  3. Creating function-agnostic scorecards
  4. Linking performance to strategy
  5. Avoiding misaligned incentives
  6. Using OKRs in integrated environments
  7. Tracking delivery and operational health
  8. Managing trade-offs between speed and quality
  9. Reporting to executive stakeholders
  10. Adjusting targets dynamically
  11. Rewarding collaboration and shared success
  12. Conducting cross-functional performance reviews
Module 7. Technology and Data Enablement
Leverage systems and data to power cross-functional execution.
12 chapters in this module
  1. Assessing tooling alignment across teams
  2. Integrating platforms for visibility
  3. Designing data flows across functions
  4. Building shared data models
  5. Ensuring access and permissions
  6. Creating single sources of truth
  7. Automating handoffs and approvals
  8. Using AI and analytics for insight
  9. Managing technical debt in shared systems
  10. Scaling infrastructure with demand
  11. Securing integrated environments
  12. Measuring platform effectiveness
Module 8. Change Adoption and Organizational Readiness
Prepare teams and leaders for new ways of working.
12 chapters in this module
  1. Assessing change readiness across functions
  2. Identifying change champions
  3. Communicating the 'why' behind new models
  4. Designing onboarding for new roles
  5. Managing resistance and skepticism
  6. Creating feedback loops for improvement
  7. Training leaders in new practices
  8. Reinforcing behaviors through recognition
  9. Tracking adoption metrics
  10. Iterating based on input
  11. Scaling successful pilots
  12. Sustaining change over time
Module 9. Operating Model Assessment and Benchmarking
Evaluate and compare operating models against best practices.
12 chapters in this module
  1. Developing assessment frameworks
  2. Benchmarking against industry standards
  3. Conducting maturity assessments
  4. Gathering stakeholder feedback
  5. Identifying capability gaps
  6. Prioritizing improvement areas
  7. Using diagnostic tools effectively
  8. Interpreting benchmark results
  9. Setting improvement baselines
  10. Tracking progress over time
  11. Sharing insights with leadership
  12. Updating benchmarks as models evolve
Module 10. Implementation Playbook Development
Build a living document to guide rollout and adaptation.
12 chapters in this module
  1. Structuring the implementation playbook
  2. Documenting roles and responsibilities
  3. Creating rollout timelines and milestones
  4. Defining success criteria
  5. Building change management plans
  6. Integrating training materials
  7. Including templates and examples
  8. Designing feedback mechanisms
  9. Versioning and updating the playbook
  10. Distributing access securely
  11. Using the playbook in audits
  12. Adapting playbooks to new contexts
Module 11. Scaling Operating Models Across Geographies
Extend models across regions while respecting local needs.
12 chapters in this module
  1. Assessing regional differences and needs
  2. Balancing global standards with local adaptation
  3. Designing for cultural and regulatory variation
  4. Managing distributed leadership
  5. Aligning global and local cadences
  6. Translating frameworks for local use
  7. Ensuring consistency in governance
  8. Building regional feedback loops
  9. Supporting local innovation within guardrails
  10. Managing time zone and language challenges
  11. Scaling training and enablement
  12. Evaluating global model effectiveness
Module 12. Continuous Evolution and Feedback Loops
Design systems to keep operating models relevant and adaptive.
12 chapters in this module
  1. Creating mechanisms for continuous feedback
  2. Incorporating lessons from incidents
  3. Using retrospectives to improve
  4. Tracking external market shifts
  5. Updating models based on data
  6. Engaging stakeholders in refinement
  7. Avoiding model stagnation
  8. Incentivizing improvement suggestions
  9. Measuring adaptation speed
  10. Planning for future state evolution
  11. Integrating innovation cycles
  12. Ensuring long-term sustainability

How this maps to your situation

  • Leaders inheriting fragmented teams
  • Executives launching transformation programs
  • CIOs aligning technology with business strategy
  • Heads of product scaling cross-functional delivery

Before vs. after

Before
Operating models are fragmented, decision rights are unclear, and cross-functional collaboration relies on heroic efforts rather than system design.
After
You lead with a clear, living operating model that aligns decision rights, cadence, and governance, enabling predictable execution and strategic agility across functions.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3 hours per week over 12 weeks to complete all modules and apply templates.

If nothing changes
Organizations without intentional operating models risk escalating friction between functions, delayed delivery, compliance blind spots, and leadership burnout due to constant firefighting.

How this compares to the alternatives

Unlike generic leadership courses or siloed function training, this program delivers a holistic, implementation-grade operating-model framework designed specifically for senior leaders navigating complex, cross-functional environments.

Frequently asked

Who is this course for?
Senior leaders in business, technology, and transformation roles who shape cross-functional ways of working and need to design integrated operating models.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is issued after finishing all modules and submitting a final reflection exercise.
$199 one-time. Approximately 3 hours per week over 12 weeks to complete all modules and apply templates..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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