Customer Experience Design Critical Capabilities

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Look inside the Kanban:

Ensure your Strategy and Operations team helps your (internal) clients develop and implement business strategies, design effective business and operating models, cut costs and improve efficiency, improve (internal) customer experience and satisfaction, and improve operations, without compromising company business objectives, culture, or (internal) customer satisfaction.  


Benefits of the Customer Experience Design Kanban 

2083 Ready to use prioritized Customer Experience Design requirements, to know:

  • How have your current digital marketing / customer experience management investments changed the way you interact and engage with customers?
  • Who has access to and/or can change that data at various stages of its lifecycle?
  • Does your organization understand what data it has and how it is used?
  • How will a oversight and management board be structured, who will seat the board and what powers and responsibilities will the board have to the project?
  • Do customers have access to the same data as employees across key channels?
  • Who is rewarded for using customer data in business decisions?
  • Can your business easily monitor data quality and understand the monetary impact of poor data?
  • Has your organization used tablet based work order management software to manage work orders in the field?
  • What has your organization done to improve customer experience through digital transformation?
  • What has your data has been used for in the past, and how might it be used in the future?



The Art of Service has identified and prioritized 2083 Customer Experience Design critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Customer Experience Design roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2083 Customer Experience Design critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Customer Experience Design critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Customer Experience Design Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Customer Experience Design Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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