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Enterprise-Class Digital Operating-Model Design for Senior Leaders

$199.00
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A tailored course, built for your situation

Enterprise-Class Digital Operating-Model Design for Senior Leaders

Master the architecture, governance, and execution of digital operating models at scale

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Leaders are expected to deliver digital transformation but lack a coherent model to align strategy, structure, and execution.

The situation this course is for

Without a deliberate digital operating model, initiatives become siloed, governance is inconsistent, and ROI erodes across technology investments. Leaders face pressure to show results while navigating fragmented teams, tools, and priorities.

Who this is for

Senior business and technology leaders responsible for digital transformation, IT strategy, or operating model design in mid-to-large organizations.

Who this is not for

Individual contributors without strategic influence, contractors focused on tactical delivery, or professionals seeking certification prep.

What you walk away with

  • Design an enterprise-class digital operating model aligned to strategic goals
  • Define decision rights and governance structures for speed and accountability
  • Map capability evolution paths across people, process, and technology
  • Integrate performance metrics that reflect operational health and business impact
  • Orchestrate change across functions using structured implementation playbooks

The 12 modules (with all 144 chapters)

Module 1. Foundations of Digital Operating Models
Establish core principles, terminology, and strategic context for digital operating models.
12 chapters in this module
  1. Defining the digital operating model
  2. Evolution from traditional IT governance
  3. Strategic alignment with business objectives
  4. Key dimensions: structure, process, people, technology
  5. Operating model vs. business model
  6. Case study: Global financial services transformation
  7. Common anti-patterns and how to avoid them
  8. Assessing organizational readiness
  9. Stakeholder mapping and influence pathways
  10. Setting success criteria and KPIs
  11. Benchmarking against industry leaders
  12. Initial diagnostic framework
Module 2. Leadership Alignment and Governance
Design governance frameworks that enable speed, accountability, and enterprise coherence.
12 chapters in this module
  1. Executive sponsorship models
  2. Operating model steering committees
  3. Decision rights and escalation paths
  4. Balancing centralization and autonomy
  5. Funding models for digital initiatives
  6. Portfolio prioritization techniques
  7. Risk oversight and compliance integration
  8. Cadence design: reviews, checkpoints, pivots
  9. Conflict resolution protocols
  10. Transparency mechanisms and reporting
  11. Incentive alignment across units
  12. Governance maturity assessment
Module 3. Organizational Structure and Roles
Architect roles, teams, and reporting lines to support digital execution.
12 chapters in this module
  1. Centralized vs. federated vs. hybrid models
  2. Platform teams and product squads
  3. Defining core roles: CDO, CTO, product owner
  4. Talent sourcing and retention strategies
  5. Career pathways in digital organizations
  6. RACI matrices for digital delivery
  7. Cross-functional collaboration design
  8. Scaling agile beyond teams
  9. Operating model for remote and hybrid teams
  10. Integrating acquisitions and spin-offs
  11. Role clarity and accountability frameworks
  12. Organizational network analysis
Module 4. Process Architecture and Integration
Design end-to-end processes that span functions and systems.
12 chapters in this module
  1. Value stream mapping for digital workflows
  2. Integrating DevOps, SecOps, and BizOps
  3. Change management process design
  4. Incident response and service continuity
  5. Budgeting and forecasting integration
  6. Vendor and partner onboarding
  7. Compliance and audit workflows
  8. Customer journey orchestration
  9. Process standardization vs. localization
  10. Automation opportunities across the stack
  11. Process health metrics
  12. Continuous improvement loops
Module 5. Technology Architecture and Platforms
Align technology decisions with operating model goals.
12 chapters in this module
  1. Platform thinking and domain-driven design
  2. API strategy and integration patterns
  3. Data architecture and ownership models
  4. Cloud operating models and multi-cloud governance
  5. Legacy system modernization pathways
  6. Cybersecurity integration in design
  7. AI/ML operationalization frameworks
  8. Infrastructure as code and automation
  9. Technology standards and guardrails
  10. Vendor ecosystem management
  11. Architecture review boards
  12. Technical debt management
Module 6. Capability Development and Sequencing
Prioritize and roll out capabilities in a coherent sequence.
12 chapters in this module
  1. Capability modeling fundamentals
  2. Identifying core vs. context capabilities
  3. Sequencing for quick wins and long-term value
  4. Investment horizons: run, grow, transform
  5. Skill gap analysis and development plans
  6. Building centers of excellence
  7. Change capacity and bandwidth planning
  8. Pilot design and scaling criteria
  9. Feedback loops for capability refinement
  10. Benchmarking capability maturity
  11. External benchmarking and peer learning
  12. Capability roadmap template
Module 7. Performance Measurement and Telemetry
Define and track KPIs that reflect operating model health.
12 chapters in this module
  1. Leading vs. lagging indicators
  2. Balanced scorecard for digital operations
  3. Team-level performance metrics
  4. System reliability and uptime targets
  5. Business outcome linkage
  6. Customer satisfaction and NPS integration
  7. Employee engagement and enablement
  8. Operational efficiency benchmarks
  9. Data quality and trustworthiness
  10. Real-time dashboards and alerting
  11. KPI governance and review cycles
  12. Adjusting metrics as strategy evolves
Module 8. Change Orchestration and Adoption
Lead large-scale change with structured adoption strategies.
12 chapters in this module
  1. Change impact assessment
  2. Communication planning and messaging
  3. Stakeholder engagement tactics
  4. Training and enablement design
  5. Resistance identification and mitigation
  6. Celebrating early wins
  7. Sustaining momentum over time
  8. Feedback collection and response
  9. Adoption metrics and tracking
  10. Change network activation
  11. Executive communication cadence
  12. Post-implementation review
Module 9. Risk, Compliance, and Resilience
Embed risk and compliance into the operating model design.
12 chapters in this module
  1. Regulatory landscape integration
  2. Compliance as code principles
  3. Audit readiness by design
  4. Third-party risk management
  5. Business continuity planning
  6. Cyber resilience frameworks
  7. Ethical AI and data governance
  8. Incident response coordination
  9. Privacy by design
  10. Regulatory change adaptation
  11. Resilience testing and drills
  12. Compliance maturity model
Module 10. Financial Management and Value Tracking
Align financial processes with digital operating rhythms.
12 chapters in this module
  1. Digital budgeting models
  2. Cost allocation and transparency
  3. Value stream costing
  4. ROI calculation frameworks
  5. Showback and chargeback models
  6. Capital vs. operational expenditure
  7. Funding innovation within constraints
  8. Vendor cost optimization
  9. Financial forecasting for digital initiatives
  10. Linking spend to outcomes
  11. Internal pricing models
  12. Financial governance reviews
Module 11. Vendor and Ecosystem Management
Design operating models that integrate external partners effectively.
12 chapters in this module
  1. Vendor operating model design
  2. Strategic vs. transactional partnerships
  3. Contract structuring for agility
  4. Joint governance with vendors
  5. Performance management of partners
  6. Innovation co-creation models
  7. Exit strategies and lock-in mitigation
  8. Ecosystem orchestration platforms
  9. Vendor risk and compliance
  10. Multi-vendor integration patterns
  11. Partner onboarding and offboarding
  12. Ecosystem health dashboard
Module 12. Operating Model Evolution and Scaling
Plan for continuous adaptation and growth.
12 chapters in this module
  1. Anticipating future operating model needs
  2. Scaling from pilot to enterprise
  3. M&A integration playbook
  4. Geographic expansion considerations
  5. Industry disruption preparedness
  6. Feedback-driven model refinement
  7. Operating model versioning
  8. Retirement of legacy models
  9. Leadership development for next phase
  10. Innovation pipelines and model testing
  11. Scenario planning for model shifts
  12. Final operating model maturity assessment

How this maps to your situation

  • Designing a new digital operating model from scratch
  • Evolving an existing model to meet new strategic demands
  • Integrating disparate units under a unified digital approach
  • Scaling digital capabilities across global operations

Before vs. after

Before
Fragmented initiatives, unclear ownership, inconsistent results, and reactive decision-making across digital efforts.
After
A coherent, scalable digital operating model that aligns strategy, structure, and execution , driving predictable outcomes and sustained advantage.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 45, 60 hours total, designed for completion over 8, 12 weeks with flexible pacing.

If nothing changes
Without a deliberate operating model, organizations risk duplicated efforts, slow decision-making, poor ROI on technology investments, and inability to scale digital initiatives effectively.

How this compares to the alternatives

Unlike generic leadership courses or academic programs, this course provides implementation-grade frameworks, real-world templates, and a tailored playbook , focused exclusively on enterprise digital operating models.

Frequently asked

Who is this course designed for?
Senior leaders in business and technology roles responsible for shaping or executing digital strategy, including C-suite executives, CIOs, CDOs, IT directors, and transformation leads.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is issued after finishing all modules and assessments.
$199 one-time. Approximately 45, 60 hours total, designed for completion over 8, 12 weeks with flexible pacing..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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